Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedPlease see the attached We apologize for the delay Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed The complainant’s order [redacted] dated 10/15/has been refunded, $The complainant’s order [redacted] dated 11/15/has been refunded, $ Please allow 5-business days for refunds to reflect into the complainant’s bank accountIt is not necessary to return these ordersWe apologize for the delay in our responsePlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI got an email from them today saying they are refunding me $so that is goodI hope they also stop all shipments, but I think we are goodThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Absolutely will not accept this response - it's a bunch of crap This account was CANCELLED last year Then they go and charge it again this year saying they "sent" me the form last year but I never sent it back which was not correctI had sent it back AND they reversed the charge last yearThen on 11/I am charged again! I contacted them and as I couldn't prove that I indeed faxed the form AND they credited me over a year ago, I completed and sent in the cancel form again - now this is the 2nd time a year laterOn 11/they finally decide to contact me? THEN tell me I need to give THEM more information? Maybe THEY need to get their act togetherI was kind the first time around but this company has not refunded my money and I'm done with themThey are NOT a reputable company and I want others to be aware of itI will not community nor provide anymore personal information to this company My bank is taking care of the issue Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 11/19/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 12/3/will be refunded, $The complainant’s order [redacted] dated 1/3/will be refunded, $The complainant’s order [redacted] dated 2/3/will be refunded, $The complainant’s order [redacted] dated 3/3/will be refunded, $The complainant’s order [redacted] dated 4/3/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPreferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial orderThe complainant contacted our customer service department by email on 1/27/to request that order and future monthly auto shipments be canceledWe apologize for the delayThe complainant’s order [redacted] dated 1/27/will be refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountOrder [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/Please mark the package as REFUSED and return to your mail boxPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closed The complainant’s order [redacted] dated 2/28/was refunded, $on 3/31/ Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank account from the date that it was processed The complainant’s order [redacted] dated 3/28/will be refunded, $ Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank account It is not necessary to return this order at this timeWe apologize for the delay Please let me know if you need anything further

I received an email from plexus worldwide on 12/6/providing a return authorization numberToday is the 9th business day and I still have NOT received my refund into my account as of 12/17/3:06pm

I had requested that I not have to pay shipping to return the item to Plexus I have received an email from them with a return authorization number [redacted] There is not notification of them paying for the return shipment, only the promise of a refund This is Plexus's policy....a refund if you're not satisfied with the item I will return it, but I want them to pay for the shipment since I did not want this in the first place and had no way to access my account They should either email me a prepaid label or schedule a pick up at their expense along with the refund for the productThank you, [redacted]

Thank you for the opportunity to respond to this complaintI have carefully reviewed the complainants husbands accountWe currently have record of sending a cancellation form to the Ambassador to complete and return and have no evidence of receiving the completed form backThe reason the Ambassador has not received any product is due to the optionalautomatic shipment being turned off in March, Turning off the automatic shipment does not however, cancel the accountor stop the annual web hosting fee from being chargedIn order to cancel the account and remove the annual fee a completedcancellation form needs to be received by the Ambassador.I have attached another copy of the cancellation form to this responseIf the Ambassador could please complete and sign the cancellation form and return it to our Compliance Department fax at [redacted] , instead of the number on the form we will beable to process the cancellation of the account more expediently and have a refund processed for the Annual Web Hosting fee.If you should need any further assistance please let me know.Thank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policiesWe would be happy to refund the consumer of her purchasesupon receipt and inspection of the returned merchandise, as clearly stated inour return policy.The complainant became an Ambassador (distributor) withPlexus Worldwide on 3/15/At this time of sithrough our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador accountIt is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policyI have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for referenceSection 6.L– Returns, Refunds and Exchanges Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within days of receipt of theirproduct purchase and upon receiving authorizationProduct must be returned inre-sellable conditionA refund will only be made after the product has beenreturned and verified to be in satisfactory condition.The complainant’s purchases were made on 7/25/by twodifferent auto shipments that were created by the distributor/complainant.(Please see included images) The complainant notified Plexus customer serviceon 7/27/of the intent and received permission to return two orders thatwere place on 7/25/ The two orders have not yet been delivered back to PlexusWorldwidePlease review the tracking numbers [redacted] and [redacted] .(Please see included images) Thepackages both show refused by the complainantThe packages show back to USPSof Origin [redacted] , AZ [redacted] but never delivered to Plexus in [redacted] , AZ ***.Instead the packages were routed back to the complainant in ***The complainant is able to return the orders for a refundper our policyPlease contact United States Post Office if the complainant didnot receive and/or refuse the packages yesterday, 8/24/as the trackingcurrently showsIf the complainant did receive the packages yesterday werecommend shipping them instead of refusing them back to Plexus Worldwide [redacted] , AZ ***Per Policy, when the packages are returned to PlexusWorldwide and verified to be in satisfactory condition the complainant’s refundrequests will be processedAfter reviewing the complainant’s ambassador account I seethat the account remains activeIf the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their accounthttps://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have verified that the money withdrawn from my checking on 10/2/for my order placed on 9/30/has been refunded to my account I was called by their customer service department after my complaint and was told this money was being refunded and that they were sending the order out at no charge to me I appreciate that even though I only asked that my money be refunded OR my order shipped As of today 10/27/15, I have not received the product or received confirmation that it has been shipped but I am accepting the business's response to this complaint Regards, [redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant emailed our customer service beginning 10/2/ in regards to closing their accountThe complainant’s order [redacted] dated 10/4/was refunded, $on 11/5/The complainant’s order [redacted] dated 11/4/was refunded, $on 11/11/The complainant’s order [redacted] dated 12/4/has been refunded, $today, 12/15/Please allow 5-business days for these funds to reflect back into the complainant’s bank from the date that the refunds were processedWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant, [redacted] customer account number [redacted] was updated to with our computer systems updateThis customer account has had any further charges or orders on it since the 9/22/charge of $The $charge on [redacted] was located on her direct sponsor’s ambassador account [redacted] The order [redacted] dated 4/12/will be refunded, $Please allow 5-business days for this refund to be processed these funds to reflect back into the complainant’s bankCustomer account [redacted] have been closedWe apologize for the delayPlease let me know if you need anything further

I was a Plexus customer and when I wanted to change my automatic shipment items from on item to a different one that is when the communication went from bad to worseI tried calling their number for customer service I was on hold for minutes with no assistanceI tried another time minutes on hold, tried again and got a recording that said " this number isnt working call another timeI then began to email csplexusworldwide and make my request in explicit language and of course I got an automatic response and that was itI never got any customer service by phone or emailafter no assistance I sent another email stating I wanted to discontinue my auto shipments and wanted to cancel future ordersthe next thing I know they have taken different amounts out of my account on the same day these amounts were $and $I was furiousI have tried calling, I have contacted my ambassador for Plexus she also tried to contact them and they didn't respond to her eitherIn a total I had emailed them times! I finally got a credit for one of the amounts of $but they still owe me for the other then yesterday I got an email from Plexus saying " thank you for your order"I was furious I contacted my bank they have taken $from my account! I had to kill my debit card file a dispute with them and do all the things you have to do to change banking information! as of this date they have yet to credit my account I never received the last order, which I will refuse like I did the other that was charged to me.This company has the worst customer service and I honestly don't think they are legitI am at a lossI feel like others need to be warned about their business tactics It has been a stressful experience and a costly oneI don't have an extra $just to give awayI feel like I was robbed and violated by Plexus and also helpless

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s... order [redacted] *ated 11/4/2015 has been refunded, $120.10. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Hello,The information regarding when the credit card is charged has been attached as a PNG fileThis was from an automated email generated when the order was placedA refund has not yet shown up on my bank statement but I have received the product.Generally I purchase from Amazon because it is cheaperHowever, a local rep provided me with a code to use which should have brought the price downThe price was reduced - until the purchase actually went throughOnce it had, it showed the full priceThat was when I noted the statement from Plexus which stated, "The card was not charged until the product ships." Based on that statement I attempted to cancelWhen I was told I could not despite the product not shipping yet is when I initiated a complaint.I have received the product but I do not intend on bothering to return itI will pay for the product if the company wishes, however I do not believe that I should because it should have never been sent to me - I attempted to cancel it /before/ it shippedAs stated, my card should not have been charged prior to it shippingAgain, my card does not yet reflect any sort of refund

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysIn reviewing the complainant’s account, it appears they were able to speak with our customer service today, as the account has been closedThe monthly auto shipment has been canceledAnd a refund for order # [redacted] has been submitted in the amount of$107.34, which is the total amount of product minus the shipping charge, per our return policy Please let me know if there is anything else I can do to assistThank you!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant was emailed their order [redacted] tracking number [redacted] on 2/5/This tracking number currently shows an expected delivery date of today 2/22/The most recent movement being out for delivery at 7:a.m2/22/We apologize for the delayPlease let me know if you need anything further