Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Rebecca B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Jennifer W [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 2/24/has been shipped with the tracking number [redacted] The complainant’s order [redacted] dated 3/4/has been shipped with the tracking number [redacted] We apologize for the shipping delaysPlease let me know if you need anything further

100% not happy with this company I ordered the product and used it for a couple of weeks but it caused migraines for me So I asked to cancel the recurring order and it was never cancelled even though it was within my first days I have called multiple times and the phone number is not in service I have sent multiple emails and no one has responded I may have to get a new credit card number because I can't be sure that they won't try to send me another order Totally unsatisfied

To whom it may concern;Thank you for the opportunity to submit a second response to this complaint.After reviewing the complainant’s account I have sent Order [redacted] ’s refund request of $to our refunds department to be completedPlease allow 5-business days for these funds to reflect back into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service and shipping delaysThe complainant’s account has been closed The monthly auto shipment has been canceledThe complainant’s order [redacted] dated 4/12/has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order [redacted] dated 4/12/was refunded the 15% discount in the amount of $on 4/26/The complainant’s order [redacted] dated 4/12/has now been refunded the remaining amount of $Please allow 5-business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern;Thank you for the opportunity to respond to this complaintAfter careful review of the complainants account with us I have found that the return and refund were processed in accordance to our policies.The complainant’s automatic shipments were set up for the sixteenth of each monthThe complainant notified us by email on 4/16/of her wish to cancel the orderUnfortunately the order had already processed and shipment could not be stoppedThe complainant did return the order and the product cost was refunded on 4/24/2015, as stated in our return policyPlease allow 3-business days for the amount to reflect inthe complainants account, depending upon their financial institution.If you should need any further assistance please let me know.Thank you

[redacted] ***To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/29/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 10/19/has been refunded, $The complainant’s order [redacted] dated 11/19/has been refunded, $The complainant’s order [redacted] dated 12/19/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

I have been a Plexus customer for over a year nowMy health issues have not improved that I can tell, in that timeIn fact, I am less healthy overall than I was before I startedBut at the advice of many enthusiastic ambassadors, I gave it PLENTY of time to helpThat extra time just made it seem even less effective than I believed the products to be in the first few monthsThat is not my main issue, howeverI understand that it's possible I am the exception rather than the rule, and it's possible that Plexus worldwide doesn't know how some of their ambassadors are marketing the productsHowever, in the last couple of months, the company itself has been nothing but disappointingI ordered products in October and it took at least weeks for my order to arriveIn the meanwhile, my card was charged from the day I orderedI ran out of products in the meanwhile, even though I had ordered in plenty of time if they had shipped like normalThey claim all the delays were from changing over and updating their website, but I don't find that an acceptable excuseThere are many companies that update websites and it is done without a lot of delays and glitchesI was told that the CEO of Plexus was making October's issues right by offering free shipping in NovemberCome on, you have to spend MORE money in order to have October's issues righted? That's nothing but a marketing ploy and doesn't make up for the fact that customers were running out of product that is supposed to help them so muchI tried to give the company the benefit of the doubtI was planning to give the products another chance to help me, per the advice of ambassadorsSo I placed an order almost weeks agoMy card was charged that very day, but I I have not received anything yet and my order has not been marked as shippedI called them a couple weeks agoI had to wait on hold for a very long timeThat is, after trying numerous times and getting a recording that it was a non-working numberThe representative I talked to wasn't helpful at all, and just made excuses for the companyI was respectful, but made it clear that I was unhappy with the way the company was handling thingsNothing changed with my order, so last week I emailed the companyI haven't heard anything back from themIt is very frustrating that when they have issues, they would rather make excuses than make it rightPlexus may treat their active ambassadors very well, which leads to the ambassadors defending and excusing everything, but for customers who aren't interested in marketing the products, customer service is a jokeI believe at the very least, the company needs to stop charging credit cards and bank accounts before shipping the order, and they NEED to respond to issues that arise promptlyI place a lot of online orders, and every other place I know of waits to charge my card until they shipIf there is a delay in shipping, other companies communicate with me and if there is an issue, they make it rightI can only hope that somehow, my current issues will be resolved satisfactorily, but based on the last couple months, I am not holding my breath

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s accountThe Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceledThe complainant emailed our customer service department on 1/25/to request that their auto shipment be canceledAny orders processed after this date will be refunded in fullThe complainant’s order [redacted] dated 1/25/will be refunded, $The complainant’s order [redacted] dated 2/25/will be refunded, $The complainant’s order [redacted] dated 3/25/will be refunded, $The complainant’s order [redacted] dated 4/25/will be refunded, $Please allow 5-business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 12/7/to request, “Cancel this please.” The complainant also emailed our customer service department on 10/27/this email did not request to cancel only to confirm payment of their October orderPlease see the attached emails The complainant’s order [redacted] dated 12/27/has been refunded, $ The complainant’s order [redacted] dated 1/28/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the orders at this timeWe apologize for the delay If the complainant wishes to be refunded for any further orders please provide substantiation that the account was requested to be closed before 11/28/ Please let me know if you need anything further

I am very dis satisfied with the level of customer service within this company Since 12/I have been sending emails and calling to complain about missing product within my shipment on separate occiasions I have gotten no response at all I have paid for the product but nothing back I have stopped taking Plexus and have advised friends to not bother Its unfortunate as the product does work

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedPlease see the attached We apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I received a response early Monday morningPlexus apologized and indicated that it is working on resolving the issues I brought upThey also priority shipped the product along with some free productI am willing to try the product once again and believe they will work on improving the issues I raised Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/27/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 10/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;In the interests of resolving this compliant the complainant has been refunded today, $This is $for order and $ for order [redacted] Please keep mind that the complainant was already refunded $by their sponsoring ambassadorIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 3/2/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThis email also requested the return policyThe complainant’s previous order will also be refunded minus the original shipping charges per this policyIt is not necessary to return the orders at this timeWe apologize for the delayThe complainant’s order [redacted] dated 3/4/has been refunded, $The complainant’s order dated 2/5/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintWe apologize for the delayWe are striving to do our best in accommodating our ambassadors' and customers’ requests The complainant’s preferred customer account has been closed and their monthly auto shipment canceled Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: [redacted] The complainant’s order [redacted] dated 3/14/will be refunded, $This amount is minus the original shipping charge of $per the policy above Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account We apologize for the delayIt is not necessary to return this order or original packaging at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 3/2/has been assigned the USPS tracking number [redacted] However this tracking number has not shown any movementTo ensure the prompt delivery of this delayed order it has been reshipped with the UPS overnight tracking number [redacted] We apologize for the delayPlease let me know if you need anything further

We requested cancellation of Order# [redacted] as soon as it was placed, the very same dayWe could never get through to customer service, so I emailedA ticket was opened, and we also never received a reply to itI have attached PDF copies of the emails and ticket info from the online Plexus customer serviceIf a day money back guarantee cannot be given, I believe this order in particular should be refunded