Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays We are sorry to hear that the complainant’s personal information was compromisedWe suggest they contact their bank as soon as possible to close that bank account and have a new card issued If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the chargePlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order [redacted] has been refunded, $153.07.The complainant’s account has been closedIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint The complainant’s order [redacted] refund was processed by Plexus Worldwide in the amount of $back to the original payment method, a card ending in on 4/15/However it takes the complainant’s banking institution anywhere from 3-business days from that day, 4/15/to complete the transfer and the funds to reflect bank into the complainant’s bank accountPlease see the attached The complainant also provided the correspondence between themselves and their sponsoring ambassador to be reviewed and any necessary action taken Please let me know if you need anything further

To Whom It May Concern;Thank you for the opportunity to address this complaintAfter careful review of the account I have discovered that we in fact did not receive all the information needed to cancel the account and refund the annual web hosting feeWe would be happy to assist in this manner just as soon as the Ambassador provides us with the correct informationI have attached the form we need completedThis form had been sent in previously however the information did not match what was provided at the time the account was createdDue to the Ambassador signing up using her business we need the last four digits of her EIN number provided in order to verify identificationWe do this for the protection of our AmbassadorsWhen the form is received back with the corrected information we will gladly cancel her account and refund the annual web hosting feeIf I can be of further assistance please do not hesitate to let me know.Plexus Worldwide, Inc

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/15/to request that future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/10/has been refunded, $The complainant’s order [redacted] dated 12/10/has been refunded, $The complainant’s order [redacted] dated 1/10/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit [redacted] m to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 2/23/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in full The complainant’s order [redacted] dated 3/22/has been canceled and refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account We apologize for the delay Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved HOWEVER: the information they recently sent to your firm vs what was sent to me is much different Plexus is informing me that $will be refunded and telling Revdex.com that $x will be refunded which is what is actually owed to me!Also note they are stating the 1st time they were contacted was 11-20-15, in which is incorrect I have email's dated 10-27-at 6:06pm, 11-12-2:06pm, 11-13-11:03pm, 11-19-12:15pm which I will be glad to share with the Revdex.com if needed Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order[redacted] dated 12/16/has been refunded in the amount of $In addition, the Complainants order from 11/16, [redacted] has also been refunded, in the amount of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Do not sign up for reoccurring orders or expect customer support They do not answer emails, answer or return phone calls, or answer Facebook messages The password on my account was changed without my knowledge I emailed over and over and called I was placed on hold for over an hour once and left messages that were never returned on several other occasions I was not able to get a password reset and have not been able to get in to cancel a recurring order/membership I have been trying to contact someone with the company for weeks If you want plexus products, order via amazon or another retail dealer DO NOT order or sign up on the Plexus website

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed and the auto-shipment stopped.The complainant’s order [redacted] dated 10/20/has been refunded, $ The complainant’s order dated 11/20/ [redacted] has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders.We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order [redacted] dated 2/5/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I spoke with a representative in June of 2014, He had assured me the account WAS in fact cancelledSince this company's calls are all recorded, that one should have been as wellI waited the few days and never received the refund for I had honestly had enough of the back and forth with this company and was just happy to be cancelled and done with themSince I did everything I was asked to do and jumped through as many hoops to cancel this as their policies required, I do not feel it is fair to still hold the other fee of from I feel this is misleading to the customers and after reviewing other complaints on the Revdex.com site, it seems this is something they regularly do to their customers Regards, [redacted]

To whom it may concern; We have reviewed the information provided by the complainants and have been unable to identify any orders that successfully processed twice in November 2015. Attached is a screenshot of the complainants’ order history, and while there was a duplicate charge on 11/11/2015,... you will see that order#80447944 shows as “deleted”, instead of showing as completed. Orders that are “deleted” are orders that have been cancelled prior to the payment processing and the order reaching the fulfillment center. Looking a bit further into this order and we verified that there was no customer deposit number included on the order. The customer deposit numbers is essentially a confirmation number provided when funds are received. Attached you will find a screen shot of both orders from November 11. These orders are identical, except the customer deposit number is missing from order #80447944. Lastly, we searched our merchant account against any credit cards that matched the last 4 digits of the complainant's card, and were unable to find any duplicate charges. Since we are unable to confirm that any duplicate orders from the complainants’ account processed successfully we will not be able to issue any refunds. If the complainant is able to provide a valid bank statement showing any duplicate charges that processed we would be happy to reevaluate this request.Please let me know if I can assist any further. Thank you. Please let me know if I can assist you with anything else.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed and the monthly auto-shipment canceledThe complainant’s order [redacted] dated 10/27/was refunded, $on 11/25/2015.The complainant’s order [redacted] dated 10/26/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 3/18/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] has been refunded, $Please see the attached Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint The complainant’s order dated 10/24/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order [redacted] dated 1/19/has been refunded, $This is minus the original $shipping charge per our preferred customer return policyThe complainant’s order [redacted] dated 2/19/has been refunded, $This refund is in full due to the order being canceled before shipmentPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayThe complainant’s account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has made a commitment to provide products and services of the finest qualityWhile we were able to determine that the complainants’ wife has not contacted Plexus regarding any health concerns, should the complainant or his wife have any concerns, or documentation which shows an association between our products and a specific health issue, they may report this to the Plexus Worldwide Quality DepartmentThe Plexus quality department works diligently to document and investigate any suspected health claimsThe Plexus qualitydepartment can be reached at [redacted] @ [redacted] .com or ###-###-####Please let me know if you need anything further