Plexus Worldwide

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Only one of the 2 orders was refunded. I also have documentation that refunds were promised within the 60 day period (although the business denies this). So the complaint has not been resolved. Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 11/19/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in full The complainant’s order [redacted] dated 12/3/will be refunded, $ The complainant’s order [redacted] dated 1/3/will be refunded, $ The complainant’s order [redacted] dated 2/3/will be refunded, $ The complainant’s order [redacted] dated 3/3/will be refunded, $ The complainant’s order [redacted] dated 4/3/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, Rachel M***

After careful review of the complainants account I was ableto determine that the return and refund of the returned order have been handledin accordance to our return policyThe complainant did follow procedure inreturning the productThe return was processed to verify appropriate conditionand the refund was submitted to the Refund’s DepartmentI followed up with theRefunds Department and was notified that the refund was processed on the orderon 5/5/Please allow 3-business days for that credit to appear on your financialstatementI hope that this resolution is satisfactory to the complainant.If you should need any further information please let meknowThank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe monthly auto shipment has been canceled, there will be no activity moving forward on this account In seeing that there was a charge just days ago for an autoshipment, per the complainants request, we have cancelled the orderThe complainant’s order [redacted] , dated 12/26, has been refunded in the amount of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide works diligently to pack and ship all orders as quickly as possibleAlmost immediately after an order is placed on href="http://www.plexusworldwide.com">www.plexusworldwide.com it is processed by our shipping department and a label is createdOnce an order has been processed and a label is created we are unfortunately unable to stop that individual order from shippingReviewing the complainant’s order # [redacted] we were able to determine that it was processed and shipped on the same day the order was placedAlthough we were unable to stop the complainants order as a sign of good faith a refund was issued immediatelyA refund for $was issued on 9/30/Further review confirmed that the compliant received the refunded product on 10/3/Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $we would ask that the product is returned in unopened, resalable conditionTo save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused packageOnce the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refundAdditionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is receivedIf the complainant can confirm were this information was located we would be happy to reevaluate this requestPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 11/2/has been refunded, $The complainant’s order [redacted] dated 12/2/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 10/7/has been refunded, $69.95.The complainant’s order [redacted] dated 11/11/has been refunded, $157.65.The complainant’s order [redacted] dated 12/7/has been refunded, $157.65.Please allow 5-business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order [redacted] has been refunded, $155.93.The complainant’s account has been closedIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed The monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s orders [redacted] and [redacted] have all been refunded in full Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has updated their computer systems which has caused customer service delaysWe apologize for these delays The complainant’s preferred customer [redacted] account has been closed Please see the attached detail of the complainant’s refund for their order [redacted] dated 1/28/ Order [redacted] was refunded $back to the original payment method a Visa card ending in [redacted] on 2/10/The remaining $was refunded back to the original payment method a Visa card ending in [redacted] today, 5/4/ Please allow 5-business days for your bank to process these transactions and the funds to reflect back into your account from the dates that the refunds were processed Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closed We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit... [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/6/2015 will be refunded, $109.09. The complainant’s order [redacted] dated 1/6/2016 will be refunded, $113.51. The complainant’s order [redacted] dated 2/6/2016 will be refunded, $113.51. The complainant’s order [redacted] dated 3/6/2016 will be refunded, $103.52. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s accountThe complainant’s account has been closedThe complainant’s order [redacted] has been refunded and reshipped today If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 11/28/to request that future monthly auto shipments be canceled and the 11/28/order be returned The complainant’s order [redacted] dated 11/28/has been refunded, $ The complainant’s order [redacted] dated 12/27/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this timeWe apologize for the delay If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter reviewing the complainants account we have confirmed that the compliant created a distributor business on 7/30/2016, by creating a Plexus Ambassador accountOn 7/30/the complainant purchased the annual membership fee for $and a Tri-Plex Combo for $109.95, for a total of $The complainant then purchased an ambassador “welcome pack” on 8/24/for $As of October 1, the Plexus Worldwide Refund Policy was updated to a universal day money back guarantee for all Ambassadors, Preferred Customers and Retail CustomersPer this policy an individual now has days from the date of purchase to request a refundThis guarantee can only be used once per product and excludes certain promotional itemsFurther review of the complainants account determined that a refund of $was issued on 10/12/for their August 24th orderThis order was refunded since it was requested within days of the purchase date(Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted Day time frameIn addition to expanding our refund policy to a universal days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as wellIn line with this new policy we have refunded the complainants shipping costs for their August 24th orderA refund for $was issued on 10/17/Please allow 3-business days for these funds to reflect on the complainant’s original payment methodFor more information regarding the new Plexus Worldwide Day Money Back Guarantee please visit: http://plexusworldwide.com/products/guarantee Please let me know if you need any additional assistance

Thank you for the opportunity to respond to this complaint Ms [redacted] 's orders were refunded on 3/5/- three orders totaling $have been credited to the credit card they originally charged to Our apologies for any confusion or frustration during this process

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 1/12/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 1/25/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the order at this timeWe apologize for the delay Please let me know if you need anything further

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We was quilted and was not signed up for another company the month of September, either one of us. We both have 100 pv the month of September. Was not suspended till October. Both of us, ambassadors for over 2 years and when try to contact company about this matter nothing was repled. Never even asked why we changed. This issue is unresolved. Regards, [redacted] ***