Plexus Worldwide

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. After careful review of the complainants account with us I have found that the return and refund were processed in accordance to our policies.The complainant’s automatic shipments were set up for the sixteenth of each... month. The complainant notified us by email on 4/16/2015 of her wish to cancel the order. Unfortunately the order had already processed and shipment could not be stopped. The complainant did return the order and the product cost was refunded on 4/24/2015, as stated in our return policy. Please allow 3-5 business days for the amount to reflect inthe complainants account, depending upon their financial institution.If you should need any further assistance please let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaintThe complainant’s preferred customer account has been closedPreferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: http://plexusworldwide.com/products/guarantee The complainant’s order dated 4/2/will be refunded, $Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank accountWe apologize for the delayIt is not necessary to return this order or original packagingPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant’s orders will be refunded per our preferred customer refund policy minus the original shipping chargesHowever it is not necessary to return the orders or original packaging at this timeWe apologize for the delayThe complainant’s order [redacted] dated 3/1/will be refunded, $The complainant’s order [redacted] dated 4/1/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Summer G***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has under gone a computer systems updateUnfortunately this has caused some customer service delaysWe apologize for these delays We are sorry to hear that the complainant’s personal information was compromisedWe suggest they contact their bank as soon as possible to close their compromised bank account If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the chargePlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the chargePlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe complainant’s order [redacted] dated 10/28/has been refunded, $The complainant’s order [redacted] dated 11/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any of these orders at this timeWe apologize for the delayPlease let me know if you need anything further

I ordered a one time shipment and paid the higher one time shipment price for my orderI got my order and all was good Then I got a shipment of more product from being put on an auto-ship program that I did not agree to I had to refuse the package and call Plexus to cancel the order They are deceptive I also filed a complaint with the [redacted]

To whom it may concern;Thank you for the opportunity to submit a second respond to this complaint.Thank you for your patience with our customer service and shipping departments as we striving to accommodate our customers and ambassadors during unforeseen delays after a companywide computer systems change over The complainant sent their follow up email on 11/20/ which was replied to the next business day, today, 11/23/Please be aware that the corporate office of Plexus Worldwide is not in the office on Saturday or SundaysPlease see the attachedIf anything further is needed please be more clear of what exactly the desired settlement is

To whom it may concern; Thank you for the opportunity to respond to this complaintThe complainant created their preferred customer account on 3/24/Please see the attached, “PC Agree.” At which time the complainant was informed, “As a Preferred Customer, you agree to a monthly recurring autoshipment of any of our products at a lower cost than what a Retail Customer has to payAs a Preferred Customer, you may cancel your monthly purchase at any time days after your initial purchase.” Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s accountThe Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceledThe complainant’s order [redacted] dated 4/22/will be refunded, $In accordance with our preferred customer refund policyThis amount is minus the original shipping charge of $However, it is not necessary to return the order or original packaging at this timePlease allow 5-business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaintI have reviewed the complainants account with us and found the account was handled according to our policiesThe annual fee was processed in accordance to Section 1.Iof our Policies and Procedures the complainant agreed to upon sign-up, which states the following:The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.The cancellation form, as the complainant was advised, would be processed in the order in which it was received and the annualfee would remain in place until the account had been inactivatedUnfortunately as the form was mailed it took longer to process than if it had been emailed or faxed, thus the fee processed before the account could be inactivatedThe account has since been inactivated and the refund request was submitted to the Refunds Department for processingAlthough refunds are processed in the order in which they are received the refund for the complainant was scheduled to process todayPlease allow 3-business days depending on your financial institution for the credit to be reflected.If you should need anything further please let me know.Thank you

This business is impossible to get into contact with!!! Be it e-mail or phone calls to the customer service lineThey don't return email questionsIt is almost impossible to discontinue the auto pay serviceThey won't contact a person to help them cancel their account

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been closed The complainant’s order [redacted] dated 10/05/has been refunded, $Please allow 5- business days for funds to reflect into the complainant’s bank accountIt is not necessary to return this order againThis order has been refunded in full Please see the included sales invoice We apologize for the delay in our responsePlease let me know if you need anything further

I am rejecting this because Plexus did not refund my first order, they only did the orders after the first initial orderMy email on Oct is well with in the day money back guarantee for that initial orderPlexus did refund orders after that but I should still get my initial order refunded since I contacted them in the time frame they set

Myself and my family use the products and have had great results and made changes with orders and customer orders with ease via customer service

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed. The complainant’s order... [redacted] dated 8/3/2015 has been refunded, $125.59.The complainant’s order [redacted] dated 8/7/2015 has been refunded, $92.81. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the unused portion of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to the complainant.We encourage our potential Ambassadors to try the products as a Customer before deciding to begin their business with usIn this manner they are able to take full advantage of the 6o Day Money Back Guarantee if they are unsatisfied for any reasonIt is unfortunate that the complainant feels she was “pushed into becoming an Ambassador”Her sponsor’s information was given to our Compliance Department for further review.I do apologize that the complainant had such difficulties in finding our contact informationAs stated in my previous response the information in located on the back of every package and bottle, on the website under “Support” and on the emailed invoices sent after every purchaseWe do however, appreciate your feedback on the concerns of our websiteThis information was forwarded to the appropriate department for review.If you should need anything further please let me know

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s... account has been closed. The complainant’s order [redacted] dated 11/13/2015 has been refunded in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I signed on to be a Plexus Ambassador because I needed a good probiotic and magnesium supplement for chronic migrainesSince then I have been extremely disappointed and frustrated with their customer serviceThey changed their website without giving Ambassadors access to it unless they called customer serviceWe'll get to thatWhen calling customer service, I had to wait 2-hours, and they still did not answerI had to call back multiple times over a period of days in order to talk to someoneIn the mean time, I tried emailing my complaintI emailed THREE times and never got a responseAt this point I felt like Plexus was a scam! I tried changing all of my personal information online, but apparently I didn't change everythingI changed my address to my current address in the system, but the autoshipment that was previously set up did not include this address changeThey charged me for the autoshipment and sent the order to the OLD addressAs soon as I noticed this error, I emailed to have them cancel or edit the orderThis was within hours of the pending chargeI knew they wouldn't respond, so I called back that next morning as soon as they opened, 6AMWhen they picked up, they told me they would not cancel the order (even though it was still pending and I would never get it)They were no helpThey told me I could change the address with UPS, but I was never given a tracking numberI even talked to one of the Leads, and she was very rudeI am tired of dealing with their customer serviceI cancelled my memborshipIt is NOT worth dealing with this companyI will buy my supplements elsewhere

Yes we did get the product but Plexus is lacking the customer service They did nothing to make anything better with the customer Instead, they just decided to cancel all future orders They have a good project but just very poor customer service We had every right to complain because we were charged for a product and expected delivery within a certain time period Yes, we understand that they had systems issues but if they would had been upfront and told us we would not had filed a complaint A follow up email was send and they refuse to response to it All we wanted for to know when my wife would get her material

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/26/to request that Order [redacted] and future monthly auto shipments be canceledThe complainant’s order [redacted] dated 11/24/has been refunded, $The complainant’s order [redacted] dated 1/24/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timePlease see the attached image of the complainant’s accounts ordersThere are no further orders to refundThe December and September orders did not process due to payment failureWe apologize for the delayPlease let me know if you need anything further