Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and
the
auto-shipment stopped.The complainant’s order *** dated 9/11/has been
refunded, $ The complainant’s order *** dated 10/11/has been
refunded, $ Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return these
orders.We apologize for the delayPlease let me know if you need anything further

To Whom it May Concern; Unfortunately, we are unable to identify the complainant by the information provided and will require additional information in order for us to help resolve this compliantWe would ask that the complainant elaborate on their area of concern/compliant, as well as provide
their account identification number and/or their the order number We look forward to their response

Thank you for the opportunity to respond to this complaint. According to our records Ms***' account was refunded in full and inactivated on 3/18/based on her email sent on 3/16/2014. Please let us know if anything further is needed

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s Retail Customer account has been closedThe
complainant’s order *** dated 2/27/will be refunded, $This amount is minus the original shipping charge of $however it is not necessary to return this order or original packaging at this timeWe apologize for the delaysPlease allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledUnfortunately we are not able to locate any email requests to cancel submitted by the complainant’s provided *** to ***Nor was this documentation provided by the complainantHowever the USPS tracking number, *** on the complainant’s order *** does show it was returned to senderThe USPS tracking number, *** on the complainant’s order number *** reflects the packages as refusedBoth orders will be refunded per our preferred customer return policy minus the original shipping chargesThe complainant’s order dated 2/28/will be refunded, $The complainant’s order dated 3/28/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

I tried plexus on the referral of a friend who sold the product and I was told it would help in several of my health/weight concerns I tried plexus for months and then the nightmare begani tried canceling my agreement by phone which I could never reach anyone, so I followed the directions and tried to cancel by email the following month I was billed again so I returned the product and again tried calling and emailing, I received and email saying I had to have an approval to return products To make a long story short I have been billed for additional months, without product, I cannot get through on the phone, I can not get anyone to answer anymore emails, I was told I would be refunded for all products but now I am told only because time period has gone past refund for 1, that was weeks ago and still no refunds stay away from this company

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change overI have reviewed the complainant’s accountThe complainant’s order’s *** and *** have been
refunded.The complainant’s account have
been closed If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** has been shipped with the
tracking number ***We apologize for any human error that may have errored providing the lengthy number over the phone and the added frustration that it causedWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/20/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/15/has been refunded, $The complainant’s order *** dated 1/15/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe preferred customer account 785973, *** *** has been closedThe
provide email ticket number, *** lead us to the requested refund is for order number ***The complainant’s Mrand Mrs***’s order *** dated 11/21/was charged $on 11/21/The ***’s then filed a charge back with their banking institution that reversed the charge on 3/17/Please see the attached detail of the $to the *** card ending in ***Plexus Worldwide no longer folds these funds to refundPlease contact your banking institution and provide any documentation proving otherwisePlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11293350, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Susan M***

To Whom It May Concern,Thank you for the opportunity to reply to this complaintI have carefully reviewed the complainants account.The complainant became an Ambassador (distributor) with our company on 03/15/At the time of sign-upthe complainant agreed to our Policies and
ProceduresIncluded in these is the information regarding the collectionof the annual feeI have copied that section below:The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment methodavailable, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the fee was deducted from the complainant's account on 3/15/For the protection of our Ambassadors,we do require a form with a written signature in order to cancel our business association with our Ambassadors. I apologize for the delay in processing the cancellation formThese are processed in the order in which they are receivedI was able to locate the complainant's form and move it to the front of the lineThe cancellation was processed today as well as the refund for the annual fee.I hope this meets the satisfaction of the complainantIf you should need anything further, please let me know.Thank you

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s ambassador account has been closed
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this complaintPlexus
Worldwide’s return policies can be viewed at http://plexusworldwide.com/products/guarantee(please see the attached)The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 7/7/through the online sign up process.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition
The complainant’s order #***, dated 7/9/was a welcome packThis order included their $signup fee and the following products at a discounted price: Triplex combo pack, bottle of X Factor Vitamins, and bottle of Plexus EdgeThe complainant’s 2nd order #***, dated 8/18/2016, contained Triplex combo pack, bottle of X Factor Vitamins, and bottle of Plexus Edge
After a review of the complainant’s Ambassador Account we were able to determine that compliant did not request a product refund until 9/15/
Unfortunately we are unable to issue a refund to complainant as their request was outside of the Ambassador allotted day time frame
Should the complainant have any documentation to show they contacted Plexus Worldwide or our customer service department within days of receiving their most recent order we would be happy to reevaluate this request
If the compliant feels they were misled by their Plexus Sponsor they may provide any documentation of unethical activity to [email protected]
The complainant’s ambassador account has been closed
Please let me know if you need anything further

***To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly
auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/24/to request that future monthly auto shipments be canceled as of 12/1/The complainant’s order *** dated 12/24/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Do not sign up with this company to sellI did and changed my mind an hour laterFilled out cancellation even got conformation I didWas on hold twice two different timesWas told they wouldn't ship my product because I cancelledA week went by they shipped still waitingThey don't answer there phone in a timely mannerI will be filing a complaint with my bank and Revdex.comFraudulant charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Julianna R.***

Thank you for the opportunity to respond to the complaintAfter reviewing the complainants account history, I have determined that her claim is valid, and have submitted for a check in the amount of $be sent directly to the complainantI have spoken with the complainant and determined this
will resolve her requestIn addition, I confirmed with the complainant that the account should no longer be active, and terminated the associated accountPlease allow for 5-for the check to deliverThe complainant also has direct contact via phone and email to me directlyThank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment
stopped.The complainant’s order *** dated 11/28/has been
refunded, $ Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return this
order.We apologize for the delayPlease let me know if you need anything further