Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
D*** F*

After ordering my products I was told of the issues the company was having with shipments made during a certain time frameI have made several attempts to contact, as instructed, but have only had one response stating my order had been reviewed and would be reshippedHere I am almost days later and have still have not received my productsNor have I received the refund or response to the refund requested weeks ago
Any attempt to contact customer service is useless because you get a recorded message saying if it is regarding a refund or reshipping issue, email themOR their call volume is high and can not take call at this time

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled and that their orders be refundedWe apologize of the confusion that occurred due to the complainants multiple accounts *** and ***The complainant’s accounts have been closedThe monthly auto shipments have been canceled The complainant’s order *** dated 10/5/on account *** has been refunded, $ The complainant’s order *** dated 1/5/on account *** has been refunded, $ The complainant’s order *** dated 10/28/on account *** has been refunded, $ The complainant’s order *** dated 11/28/on account *** has been refunded, $ The complainant’s order *** dated 9/30/on account *** has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return any further orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant created an Ambassador account and agreed to our online Policies and Procedures on 3/30/The complainant’s Order *** is within the Ambassador return policy
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition-***
Order *** was delivered 3/14/and the complainant contacted our customer service by email 3-15-to request return instructions
The complainant’s order *** dated 2/26/has been refunded, $This amount is minus the original shipping cost of $per our return policyHowever it is not necessary to return the order in new and resalable condition at this timeWe apologize for the delays
Please allow 5-business days for these funds to reflect back into the complainant’s bank Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delaysPlexus Worldwide Preferred
Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s Preferred Customer Account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 11/27/to request that future monthly auto shipments be canceled and also to return their previous month’s shipmentOctober order will be refunded minus the original shipping charge of $per our preferred customer refund policyAny order processed after 11/27/will be refunded in fullThe complainant’s order *** dated 10/27/will be refunded, $The complainant’s order *** dated 12/27/will be refunded, $The complainant’s order *** dated 1/27/will be refunded, $The complainant’s order *** dated 2/27/will be refunded, $The complainant’s order *** dated 3/27/will be refunded, $The complainant’s order *** dated 4/27/will be refunded, $Please allow 5-business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank accountIt is not necessary to return any of the orders at this timePlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 11/3/to request that future monthly auto shipments be canceled
and also to return order dated 11/2/The complainant’s order *** dated 11/2/has been refunded,
$131.82.The complainant’s order *** dated 12/2/has been refunded,
$131.82.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayPlease let me know if you need anything further

I am a new customer that has had high hopes about using the Slim, Accelerator & Bio cleanse productsI ordered over a week ago and I have not received any notifications, emails, or tracking numbers on the whereabouts of my products that I paid over $forI am trying to contact Plexus Worldwide through phone call to find out where my order is, but just like every other review on here, I have been on hold for too long! I figured instead of attempting to connect them through obvious "dead ends" I will post this review about my negative experience with their customer serviceI just want to know where my order is and why it is taking so long to recieve a tracking numberIt is always wise to keep customers informed when they are waiting on shipments! I am starting to believe this is a scam companyI was already wary of trying out another MLM company after being burned by a previous company I need someone to contact me asap!

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceIf the complainant could please review the attached proof of refunds and also their bank account for the card ending in All refunds were processed back to the original payment
methodThe card ending in *** The mentioned RMA # *** for $was not able to be processed due to the order *** already being refunded in full $on 10/27/The complainant’s order *** was also refunded $on 1/7/The complainant’s order *** was also refunded $on 1/7/Please see the provided screen shot that all three orders on the complainant’s account *** have been refundedPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:i emailed them for one week and then calledI subsequently faxed over a cancelation form on 12/I have a copy of that form and the fax confirmation attached.
Regards,*** ***

Thank you for the opportunity to respond to this complaint. According to our records, Ms*** has been refunded in the amount of $for order #***. Please let us know if you need any additional information

On March 19, I ordered two products from Plexus World Wide, Boost and Plexus Slim Drink, and was charge for both (total of $109.98)On March 23, I recieved a package in the mail from Plexus that only contained the Boost ProductI reviewed the tracking number and it showed all products had been recieved at my addressI called Plexus World Wide that day (3/23/16) to see why I had not recieved the Plexus Slim Drink I ordered, and was charged, but could never get anyone to answerSince that time, I have called at least four more time only to be placed on hold (I have not spoke to a person, only automated system) for over minutes at a timeThe number for their customer service in *** but no one ever answersI have also emailed their customer support at *** twice to complain that I was charged over $for a product I never recievedI still have not recieved a response from Plexus World WideI will try to dispute the charge with my bank since I can not get ahold of anyone at this company regardless of the attempts to contact Plexus World Wide's Customer supportThis is very poor customer care and I would like my money back for the product I never recieved

To whom it may concern;
Thank you for the opportunity to respond to this complaint
Thank you for your patiencePlexus Worldwide has recently under gone a computer system updateUnfortunately this has caused delays in our customer servicewe apologize for the delay
After
a review of the complainants preferred customer account I was able to confirm that a refund was issued on 5/20/in the amount of $I have included an image of this refund as confirmationPlease allow 5-business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant's bank account
Additionally, the complainants preferred customer account has been closed
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s Ambassador Account *** and Preferred Customer Account
*** have been closedThe complainant’s order *** dated 2/6/will be refunded, $The complainant’s order *** dated 2/29/will be refunded, $The complainant’s order *** dated 3/28/will be refunded, $Please allow 5-business days for these refund to be processed and the funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 3/2/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThis email also requested return authorization for the previous order placed on the account
The complainant’s order *** dated 3/2/will be refunded, $ The complainant’s order *** dated 2/2/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this timeWe apologize for the delays
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150674, and find that this resolution would be satisfactory to mefor this complaint I will also be returning the unopened and unwanted products from two
previous shipments today for refund/credit to my AMEX account My wife and I regard these as part of the same issueI would also note that my wife contacted the firm by phone at the suggestion of her "ambassador"No mention was made to her regarding a need to contact the firm by email I will monitor this situation until full restitution is made
Regards,
Franklin G***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delaysPlexus Worldwide Preferred
Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant’s Preferred Customer Account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 10/16/to request that future monthly auto shipments be canceledAny order processed after this date will be refunded in fullThe complainant’s order *** dated 12/11/will be refunded, $The complainant’s order dated 1/11/will be refunded, $The complainant’s order *** dated 2/11/will be refunded, $The complainant’s order *** dated 4/11/was refunded, $by chargeback filed with the complainant’s banking institutionPlease allow 5-business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timePlease let me know if you need anything further

While I am satisfied with the rapid response after filing the Revdex.com complaint; waiting an additional 5-business days (~days) to refund my money seems excessive, particularly since it required a Revdex.com complaint to resolve The company has had my money in their account for days If they treat people as they have me with the same amount in dispute, that's in excess of thousand the company is earning interest on while customers wait I will be satisfied when my refund is deposited into my account It took no time for the accounts to be debited, it is only fair they be refunded promptly*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Thank you for explaining that you have already been in contact with a customer service supervisor who has assisted you today, 1/27/
The complainant’s account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 12/26/to request that future monthly auto shipments be canceled and return previous orders
The complainant’s order *** dated 11/25/has been refunded, $ The complainant’s order *** dated 12/25/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return these orders at this timeWe apologize for the delay
Please let me know if you need anything further