Plexus Worldwide

Thank you for the opportunity to reply to the complainant's response.I have attached a screen shot of the refunded transactionWe did in fact refund the $to the complainant's *** card ending in ***.If the credit is not being reflected in the complainant's account the complainant's financial institution will need to be consulted.If you need anything further please let me know.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Cindy D***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/27/has been refunded, $Also, order #*** dated 11/28/has been refunded $124.95, both orders totaling $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be just "okay" to me. I will wait until for the business to perform this action and, if it does in a timely manner, will consider this complaint resolvedDue to the length of time it has taken and to the fact of having to contact a third party, shipping could have been refunded as well and an apology would have been nice.
Regards
*** ***

To whom it may concern; Thank you for the opportunity to respond to this compliantWe have reviewed the information provided and confirmed that the complainant completed the Ambassador Cancellation form on July 18, at which time complainants account was terminated(Please see attached copy
of cancellation form and screen shot of account terminated.) The last order that was successfully purchased by the complainant was on March 26, for $123.72. Additionally on April 26th, May 26th and June 26th the complainant had orders which were all deleted prior to processingBecause these orders were deleted, the orders were declined. ( Please see attached"Order & Credit Card History" for confirmation) Using the information provided by the complainant, we have reviewed all emails submitted and have been unable to confirm that a refund request was made for the March 26, orderPer the attached image titled “Email History” you will see only two emails associated with the complainants email address were every sent to Plexus, both dated June 18, 2016, the date of their cancellationWhen the complainant purchased products on March 26, the ambassador refund policy stated that ambassadors had days to request a refundTo ensure the satisfaction of our ambassadors Plexus Worldwide updated this policy on October 1, The new refund policy now states that if an Ambassador is unsatisfied with a product, they have a full days from the date of purchase to request a full, prompt refundAlthough this was not the policy in place at the time of this individual purchased these products, if the complainant can provide documentation showing that a refund request was made to Plexus Worldwide within days of their last purchase date we would be happy to revaluated this requestPlease let me know if we can assist further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
complainant’s order *** dated 9/20/has been
refunded an additional $Please allow 5-business days for these funds
to reflect back into the complainant’s bank accountIt is not necessary to
return this order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/5/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/11/has been refunded, $The complainant’s order *** dated 1/11/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe complainant’s
membership fee *** dated 9/11/has
been refunded, $34.95. Please allow
5-business days for these funds to reflect back into the complainant’s bank
accountWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is with complete disregard that the person that signed me up for this didn't even know about the clause. We all know that you have it printed on your invoices and supposedly on the privacy and practices that you inundate new people with. But what burns me the most is that I was TOLD BY THE PERSON who signed me up I could be an ambassador and try it out for days. Please see attached conversation I had with my person on the day I contacted customer service. I was completely misled, she offered me a rebate on the "ambassador" portion of my sign up so she could meet her requirements and that I could try the product out and be an ambassador. Based on the text messages she was unaware too that I did not qualify for the day guarantee. So honestly this company may legally not have to pay me back but the public needs to be aware of how truly crooked they are. They get their people to sign unknowing people up to be "ambassadors" which traps them and doesn't allow then the ability to try their products or be eligible for the day guarantee, which saves the company thousands of dollars. As you can see from my message, I wanted to try product because I would personally feel uncomfortable selling something that didn't work for me and that was the entire premise of me stopping and asking for my money back. I have attached the screenshots of my conversation with my team leader, the last one in which she herself says she thinks the policy is unethical did not attach and I can send it if necessary. ?
Regards,
*** ***

Thank you for the opportunity to respond to the response submitted by the complainantUnfortunately we are not in possession of the order in question, ***Tracking on the package still shows that the package was delivered to the complainant on September 13, 2014.With no updated tracking information and having not received the product a refund request cannot be submittedIf the complainant can provide return tracking information the return/refund process can be started. I have attached the invoice and tracking information for your reviewIf you should need anything further please let me know

To whom it may concern; Thank you for the opportunity to respond to this complaintAfter a review of the complainant’s refund request I was able to determine that the original request attempted to process on 6/28/(please see attachment), but further review confirmed that this attempt had
failedPlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceAt this time I am able to confirm that the complainant’s refund has been processed successfully as of 7/13/in the amount of $Additionally as a sign of good faith on Plexus has refunded the complainants shipping costs in the amount of $on 7/15/Please allow 5-business days for these refunds to reflect back into the complainant’s bank account Please also be aware that these refunds may be displayed separately as the refunds were issued individuallyWe apologize for the delay and thank you for your patiencePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
The monthly auto shipment has been canceledThe complainant’s order *** dated 10/28/has been refunded, $109.71, which is the cost of the shipment minus shipping cost, per policyPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom it may concern;
Thank you for the opportunity to reply to this response
Attached is a copy of the complainants' account inquiry which was available in their backofficeHighlighted in yellow the complainant will see that they received $in commissions for the monthly of July, (paid out on August 15th.)
If the complainant has not received these funds it is mostly likely due to the fact that they did not registered with the Plexus pay portalFound here: ***
We encourage the complainant to reach out to their Plexus sponsor and contact the commissions department at *** should they have any questions regarding their monthly earnings
We look forward to receiving confirmation from the complainants regarding the return of their August order and issuing a full refund.
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been closed The
complainant’s
order *** dated 9/30/has been refunded, $The complainant’s
order *** dated 10/28/has been refunded, $The complainant’s
order *** dated 11/28/has been refunded, $ Please allow 5-business days for funds to
reflect into the complainant’s bank account.We apologize for the delay in our responsePlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant contacted our customer service department by phone on
3/9/and was provided the tracking number for their order *** dated 3/3/We apologize for the shipping delayThe complainant’s order has been shipped with the tracking number ***Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/11/to request that their current order and future monthly auto shipments be canceledPlease see the attached documentThe complainant’s order *** dated 12/11/has been refunded, $The complainant’s order *** dated 1/11/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayIf the complainant could please provide the cancellation notice in writing prior or on 11/11/to also be refunded for order *** Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change overI have reviewed the complainant’s accountThe complainant’s order *** has been refunded $This order will be delivered today and can
be tracked with ***.If you should need anything further please let us know

To whom it may concern;
0in 0in 8pt;">Thank you for the opportunity to respond to this complaint Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/1/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 12/1/has been refunded, $ The complainant’s order 8*** dated 1/1/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order *** dated 10/25/was
delivered
today, 12/11/with tracking number ***The complainant’s order *** has been replaced with
order *** which has been shipped with the tracking number *** The last update from USPS was arrived at
USPS Facility in Denver, CO today 12/11/This package should be
delivered tomorrow or 12/14/The complainant’s order *** dated 10/25/has been
refunded, $We apologize for the shipping and customer service delay.Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountThe complainant’s Ambassador Account has been closedPlease let me know if you need anything further