Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceWe apologize for the delayThe complainant’s retail
customer account has been closedRetail Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have up to days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingIf you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refundYou will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from. See more at: http://plexusworldwide.com/products/guarantee The complainant’s order *** dated 4/1/will be refunded, $This amount is minus the original shipping charge of $However, it is not necessary to return this order or original packaging at this timePlease allow 5-business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until November 6th for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe
complainant’s
account has been closedThe complainant’s order’s ***, $and ***,
$were refunded 11/13/to the original payment method Visa Card
ending in If the
complainant is no longer banking with this institution and closed their account
with no pending debts the institution will reject the refundOnce we receive
notice that the refund has been rejected by the original payment method we can
send the complainant a check for the refund amount or directly deposit it into
their checking which ever they preferHowever if the complainant’s closed account
was closed with pending fees or debts Plexus Worldwide has no control over the
original banking institution retaining any amount of the refund to cover any
possible remaining balancesPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant was in contact with our customer service department by
phone on 3/17/and was provided tracking information for their orderThe complainant’s order *** is currently in transit with the USPS tracking number *** We apologize for the shipping delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/23/to request that future monthly auto shipments be canceled and inform of the returning shipments
The complainant’s order *** dated 10/12/has been refunded, $ The complainant’s order *** dated 11/12/has been refunded, $ The complainant’s order *** dated 12/12/has been refunded, $ The complainant’s order dated 1/12/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return any further orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 3/17/has been refunded, $ The complainant’s order *** dated 2/17/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return these orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern; We have done a search of the main Plexus emailing system, which included a search of the complainants’ name, email address, and account ID number, as well as a search of the complainants’ sponsors email address, ***, and found no written request to cancelAdditionally we have reviewed the sponsors account and searched our phone records for any incoming calls from the sponsor’s phone numberNo calls after September 1, were received(Please see attached image “phone records”)Without further documentation showing that the sponsor made a cancellation request for the Customer we will not be able to issue any additional refund requestsIf the complainant can provide any substantiation that Plexus Worldwide was contacted prior to November, we would be happy to reevaluate their requestI have provided a screenshots for the complainant, verifying their Plexus account has been terminated and no additional orders will be processed or shipped. I’ve also included screenshots of the completed return authorization requests submitted for their November and December auto shipmentsPlease let me know if I can assist any further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Ambassadors are now able to visit *** to register their Ambassadors accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassador monthly auto shipment orders can be done online at *** by first registering and then logging in to the Ambassador’s account The complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 2/22/to request that their account be closedAny orders that processed after this date will be refunded in full The complainant’s order *** dated 2/25/will be refunded, $ The complainant’s order *** dated 3/25/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe email correspondence between our Customer Service Department and the complainant were cordial and I did not find any evidence of
wrongdoingThe complainant became an Ambassador (distributor) with us on 3/5/At the time of sithe complainant agreed to the Policies and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefor, I am unable to grant the complainants request to refund the order outside of this policyI have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancelation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the formThis will remove all credit card information and inactivate the account.If you should need anything further please let me know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/27/to request that future monthly auto shipments be canceledThe complainant’s order 8*** dated 11/8/has been refunded, $The complainant’s order *** dated 12/8/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysUnfortunately the additional 10% discount for our preferred
customers is not working properly in our new computer systemsPlease reply directly to my email reply in the future for the most prompt service to have your additional 10% manually refunded to you until our system it properly functioning The complainant’s order *** dated 11/22/has been refunded, $The complainant’s order *** dated 12/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceAfter a reviewing the information provided by the complainant we were able to confirm that an order was placed on 7/13/using the complainant’s payment
informationA refund was processed on 8/22/2016, in the amount of $ Please allow 5-business days for the funds to reflect on the complainant’s bank account. We apologize for the delayAdditionally it appears that the complainant may have received some misinformation from our Customer Service teamThis information has been notated and is to be reviewed by management for further actionThe complainant is welcomed to contact the Plexus Compliance department directly at *** should they have any additional questionsThe Compliance Department is available Monday-Friday, 8am-5pm (MST.) Please let me know if you need anything further

Thank you for the opportunity to respond to this complaint. After review of the information, we are unable to honor Ms***' request to be refunded as a consumer. On 2/11/14, Ms*** signed up to become an Independent Distributor (Ambassador) for our company. When
completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached). Related to this complaint - please see Section 6, Article L, Line Item for the Ambassador Return Policy
If Ms*** wishes to cancel her Distributorship, please contact Ambassador Relations at *** *** or email *** to request a cancellation form

The contact information for complaint resolution, as referred to in the previous response, would be ***This is where Policy disputes, or escalated issues may be taken.At this time, as stated in the previous response, due to a system technical issue we have experienced while switching our operating system, our preferred customer discount for a 3rd consecutive order is not properly calculatingThere are two options moving forward at this timeThe first being for the complainant to place an order, paying the full preferred customer pricing, and promptly contacting our refunds team at [email protected] to recieve a refund for the additional 10% savingsThe other option at this time would be to contact our customer service call center, a* ***, and place a manual order over the phonePlease let me know how we can further be of assistanceThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI prefer Plexus Worldwide issue me a check in the amt of $ they agreed to.Regards,Di W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Erica B***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/22/has been assigned the USPS
tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order The complainant’s order *** dated 3/22/will be refunded $Please allow 5-business days for this refund to be processed back to the original payment method and reflect into the complainant’s bank accountWe apologize for the delaysPlease let me know if you need anything further

This message originally read on 4/19/
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Revdex.com Serving Central, Northern and Western Arizona N12th Street, Phoenix AZ Grove Ave, Prescott, AZ W16th Street, Suite 205, Yuma AZ 602-264-| 928-772-| 928-919-arizonaRevdex.com.org
4/19/To whom it may concern;
Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 4/6/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
The complainant’s order will also be refunded 15% in the amount of $per their request to also be discountedThis is in addition to the 15% discount already applied to the order at purchase
We apologize for the delays
Please let me know if you need anything further

Plexus Worldwide is based in *** but I am from *** *** and this particular incident involved my interaction with my "Ambassador", *** *** for assuring me that she would cancel my account before my next auto shipI tried some of the products and they did nothing but make me sick to my stomachShe assured me that I could cancel at any time but lo and behold - the customer log in site does not allow it so I contacted my "Ambassador" and she assured me she took care of it (this I have in writing)How would I know any differently since as a customer, I can't even control my own account online!! Needless to say, the following month, I get an email from Plexus Worldwide stating my credit card got charged and they were shipping my products and how excited I should be when they arriveI contacted her and expressed my disapproval and concern and again, she told me she took care of itWell, ***, obviously you did notThen she contacts me and tells me that I, as the customer, have to call and cancel it myselfShouldn't you have known that weeks earlier when I contacted you to cancel it?? So I had to call Plexus directly and resolve it which I would have done weeks sooner had I known I had to but my "Ambassador" (emphasis on the middle of the word) told me it had to come from her as my representativeI demanded a refund to my credit card which took days and again, is unacceptable since they had no problem getting my money in dayI had to follow their rules and steps for returning the product which allowed me to return it without paying shipping but which also involved taking time off work to go to a post office because I work to and so does most of the rest of the world! Days later, my credit card gets refunded minus the shipping costsARE YOU FREAKING KIDDING ME??? I have contacted them repeatedly and am told the same answer over and over that because my auto shipment did not get cancelled before it shipped, I am responsible for the shipping costsMy opinion is *** *** is responsible for the shipping costs and some may say what is the big deal, it's only about bucksIt is the principle and it is the idea that they are scamming others as wellMy opinion is the company is a hoax and a pyramid schemeThey are awful and so are their products

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order *** dated 12/29/has been shipped with the tracking number ***
We apologize for the delay
Order *** has also been created on the complainant’s account free of any chargesWe apologize for the delay in the delivery of this order
Please let me know if you need anything further