Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s
account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountPlease let me know if you need anything further

To Whom it may concern; Thank you for the opportunity to respond to the complaint.To ensure Plexus Worldwide is able to provide its products to all Ambassadors and Customers at the best price possible, we currently offer only one shipping methodAfter a review of the complainant's account we have
confirmed that the order in question was processed and shipped on 8/23/and is currently in route to its destinationTracking Number: ***In addition to the reship, Plexus has processed a full refund of $for the complainants original July order(Please be aware that once a refund has been processed it can take 3-business days to reflect back to the original payment.)As a result of this compliant, Plexus has cancelled all future monthly convenience orders for this individual. Should they wish to reactive their monthly orders they may do so at anytime in their back office or with a documented request via email or phone call to Plexus Worldwide. We believe that a full refund and reshipment of the original order has resolved this compliantPlease let me know if any future assistance is required

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order #*** dated 10/24/was refunded $on
1/5/(Please see attached screenshot as confirmation) Additionally, order #*** dated 11/24/was refunded in full $on 1/5/(Please see attached screenshot as confirmation) We would like to apologize for the for annual membership charge of $and delayed resolutionUnfortunately our recent system update caused an error which did not recognize the complainant’s cancellation requestA refund for $was issued on 9/9/(Please see attached screenshot as confirmation) Please allow 5-business days for these funds to reflect back into the complainant’s bankThe complainant’s ambassador account has since been closed and credit card information has been removedPlease let me know if you need anything furtherTell us why here

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s ambassador account has been closedWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** was assigned tracking number
*** however this has not showed any movement since 3/4/The order will be reshipped with this same tracking numberThis order will also be refunded in full per the complainant’s requestThe complainant’s order *** dated 2/27/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 11/13/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
We apologize for the delay Please provide substantiation from your banking institution regarding your interest rate for the card ending in
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s missing item, One X-Factor, has been has been overnighted with the tracking number ***
Please note that order *** was created on the complainant’s account to ship this productNo further charges occurred because of this created order
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s ambassador account’s monthly auto shipment has been
canceledAmbassador Return Policy Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition- See more at: *** The complainant was in contact with our customer service department within days of their order *** for return authorizationThe order has yet to be returned in resalable condition however its USPS tracking number *** reflects it was refused on 4-12-and is being returned to the senderThe complainant was in contact with our customer service department and the complainant’s order *** dated 3/26/was refunded, $today, 4-19-back to the original payment method a card ending in ***Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 10/7/to request that future monthly auto shipments be canceled and the Ambassador account be closed
All orders processed after that date will be refunded in full to the complainantIf the complainant wishes to be refunded for any further orders please provide proof of request to terminate the account at a prior date
Please keep in mind that Ambassador accounts to do not adhere to the same return policy as customer accountsPlease see the attached return policies that can also be located at plexusworldwide.com/guarantee
The complainant’s order *** dated 10/17/has been refunded, $
The complainant’s order *** dated 11/16/has been refunded, $ The complainant’s order dated 12/16/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 2/29/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
We apologize for the shipping delayThis order has been shipped with the tracking number ***
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
M*** ***

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint Please see the attached “CLN-514-28914.” This is email correspondence between myself and the complainant in which the Revdex.com is copied in
The original replacement order number *** did not load properly into our systemsThis order was deleted and replaced with ***
Order *** delivered to the complainant 4/29/at 10:am at or in the mailbox per the USPS tracking number ***Please see the attached
The complainant confirmed the delivery of this replacement order by email on 4/29/
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.We apologize for the delay.The complainant’s
order *** dated 11/24/was
shipped with tracking number *** on 12/8/This order has
also been refunded $Please allow 5-business days for these funds to
reflect back into the complainant’s bank accountThe complainant’s order *** dated 11/3/was shipped
with tracking number *** and delivered on 11/6/2015.The complainant’s order *** dated 11/29/was
shipped with tracking number *** *and delivered on 12/9/2015.The complainant’s order *** dated 11/30/was
shipped with tracking number *** and delivered on 12/8/2015.The complainant’s Ambassador (distributor) account has also
been closedPlease let me know if you need anything further

I am livid at plexus customer service I cancelled my account three years ago and am still being billed! I thought this account had been closed until again this year I was charged! So, You have to dispute a claim with days of being charged and I have literally emailed for the last days and call at least once a week with no resolution much less a refund of a measly from a million dollar company I can not believe that they are allowed to continously charge my account! Do not give them your account number or credit card!

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** will be refunded, $152.79.The complainant’s account has been closedIf you should need anything further
please let us know

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/25/ The complainant’s order *** dated 10/17/has been refunded, $ The complainant’s order *** dated 11/17/has been refunded, $ The complainant’s order *** dated 12/17/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide’s return policies can be viewed at ***Also please see the attached
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/1/through the online sign up process
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition
The complainant’s order *** was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded minus the original shipping costs and the accounts signup fee
The complainant’s order *** dated 1/1/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank The complainant’s ambassador account has been closed
Please let me know if you need anything further

To Whom It May Concern,
Thank you for the opportunity to respond to this
complaintUpon review of the customer account I was able to refund one full orderUnfortunately, the first order is outside of the Day Money Back Guarantee A refund request was sent to our Refunds Department for the full amount of $No need to return the unused productIn response to not being able to locate any contact information the following is where this can be found
Our address and phone number are printed on the back of our Plexus Slim Packaging
On the website Home screen “Contact Us” is located on the bottom toolbar; our Address, Phone, Fax and Email can be located by clicking the link
From the Day-Guarantee page there is a large “Contact Us” link located under the details of the Guarantee
I apologize the customer had difficulty in locating the contact informationThe account has been refunded and the automatic shipments canceled Should any further assistance be needed please do not hesitate to let us know You may call *** or email us at ***
Thank you