Plexus Worldwide

This company has trouble customer service....waited on hold for over a total of hours to speak to a human....then when I did I got incorrect information They take your money before they send you their product but when you send it back they can now take up to days to make a refund :-(

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant contacted our customer service department by email on
3/25/to inform of their intent to return their order *** processed 3/24/The complainant created an ambassador account on 7/5/This email serves as notification of their intent to return the order within their daysAmbassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order *** dated 3/24/will be refunded, $This amount is minus the $original shipping chargePlease allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant’s order *** dated 10/5/has been refunded,
$106.08.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and
closedThe complainant’s order *** dated 9/30/has been
refunded, $The complainant’s order *** dated 10/28/has been
refunded, $The complainant’s order *** dated 11/28/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return any of
these orders at this time.We apologize for the delayPlease let me know if you need anything further

To Whom It May Concern; Thank you for the opportunity to respond to this complaintI have reviewed the complainantsaccount carefullyThe complainant became an Ambassador (Distributor) with uson 03/11/At the time of sithe complainant agreed to the Policiesand Procedures all of
our Ambassador’s must followI have copied the sectionpertaining to the annual fee below. 1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.We do not have a return policy on annual fees however, as a courtesy we will extend a refund by exception.We have cancelled the complainants account and refunded the annual fee of $34.95.If you should need anything further please let me know. Thank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company
I have found that our Customer Service Representatives correctly assisted the
complainant in accordance with our policiesThank you for your patience
Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays.The complainant was in contact with our Customer Service
department by phone on 11/23/and was advised of our ambassador return
policyListed here;Ambassadors may return product for a full refund upon
notifying Plexus Customer Service within days of receipt of their product
purchase and upon receiving authorizationProduct must be returned in
resalable conditionA refund for the purchase price will only be made after
the product has been returned and verified to be in satisfactory condition-
See more at: http://plexusworldwide.com/products/guaranteeThe complainant agreed to the policy when creating their account
online on 6/12/The complainant emailed customer service on 11/20/to
stop order ***Unfortunately auto-shipments cannot be stopped the same
dayAuto-shipments must be stopped or altered one day prior to the shipment
dateThe complainant is within the ambassador return policyThe
complainant’s account has been notated that order *** will be returned for
a refundPlease include your RMA Number-on the outside of
the package and return to the following address:Plexus Worldwide*** *** *** *** *** *Scottsdale, AZ 85258If you have not yet opened the original shipping packaging
you may mark the package as REFUSED and return to your post officeNormally the package must be returned and inspected before
the refund would be issuedHowever if the complainant will reply to my email
and provide the tracking number of the return package I may be able to expedite
the refund process if I am able to track the return packageThe complainant’s cancellation form has been received and
processedPlease contact me if you need any further information

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant’s order *** dated 2/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays.We are sorry to hear that the complainant’s personal information was
compromisedWe suggest they contact their bank as soon as possible to close that bank account and have a new card issuedIf the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the chargePlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the chargePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 1/17/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s monthly auto shipment has been canceledPlexus
Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 12/2/to request that the last two months of Ease Combo be
returned The complainant’s order *** dated 9/4/has been refunded,
$64.95.The complainant’s order *** dated 10/4/has been
refunded, $64.95.The complainant’s order *** dated 11/4/has been refunded,
$64.95.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return these orders at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment
stopped.The complainant’s order *** dated 8/7/has been
refunded, $ The complainant’s order dated 10/07/has been
refunded, $ Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respondA review of the complainant’s account has confirmed that two orders processed on 8/30/Per the complainants request these order have since been refunded, and the complainant’s customer account has been closedOrder ***
was refunded on 9/16/in the amount of $Order *** was refunded on 9/19/in the amount of $ Please allow 5-business days for these refunds to reflect back into the complainant’s bank account Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was completely encouraged to sign on as an Ambassador as I would be able to get products at "wholesale" cost I was NEVER told it was better to sign up as a customer first to give the products a try! You need to change the training of your Ambassadors if this is the caseI received my products with NO instructions (just came in a Priority Mail envelope with no literature!)Mis-spellings on your website, etc have led me to believe you are not a very reputable companyI am demanding a refund of the fees I have paid AND that you train your "Ambassadors" better by encouraging people to try the products before signing on!
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
No attempts will be made to process orders moving forward. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** has been refunded, $132.15, and order *** has been refunded $124.95, both of which are the cost of the product, less shipping, per our return policyPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

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Recalls & alerts
Foreign Product Alert: Plexus Slim Accelerator capsules, and Plexus Slim Accelerator Day Trial pack
Report a Concern
Starting date:
February 7,
Posting date:
February 7,
Type of communication:
Foreign Product Alert (FPA)
Subcategory:
Natural health products
Source of recall:
Health Canada
Source of alert:
Australia Therapeutic Goods Administration
Issue:
Undeclared Substance
Audience:
General Public
Identification number:
RA-
Images
Introduction
These products are not authorized for sale in Canada and have not been found in the Canadian marketplace, but it is possible they may have been brought into the country by travellers or purchased over the Internet
Affected products
Plexus Slim Accelerator capsules
Plexus Slim Accelerator Day Trial pack
Plexus Slim Accelerator capsules, and Plexus Slim Accelerator Day Trial pack
Product description
These products are promoted for weight loss
Hazard identified
The Australia Therapeutic Goods Administration (TGA) warned consumers not to use these products as they were found to contain 1,3-dimethylamylamine (DMAA), a drug that is not approved for sale in Canada
Health Canada received one Canadian report of a serious adverse reaction suspected to be associated with a "Plexus Slim Accelerator" product Due to limited information at this time, Health Canada is unable to determine whether the product reported is the same as the product that is the subject of the TGA alert, or what role, if any, the product may have played in the adverse reactionIt is not known where the product was purchasedHealth Canada is currently following up on this report
Place of origin
Unknown
Side effects
Side effects associated with DMAA include high blood pressure, shortness of breath, chest pain, stroke and psychiatric disorders
What you should do
Health Canada advises Canadians to contact the Health Products and Food Branch Inspectorate at 1-800-267-if they find either of the products listed above in the Canadian marketplace
Canadians who have these products are advised not to use them, and should consult with a health care professional if they have concerns about their health related to the use of these products
Background
Drugs and natural health products that are authorized for sale in Canada will have an eight-digit Drug Identification Number (DIN), a Natural Product Number (NPN) or a Homeopathic Medicine Number (DIN-HM) on the labelThese numbers indicate that the products have been assessed by Health Canada for safety, effectiveness and quality
As of December 31, 2013, Health Canada has received one report of an adverse reaction suspected to be associated with the use of these products
Report a health of safety concern
To report a side effect to a health product to Health Canada:
Call toll-free at 1-866-234-
Visit Health Canada's Web page on Adverse Reaction Reporting for information on how to report online, by mail or by fax
Images
Select thumbnail to enlarge
Plexus Slim Accelerator
Plexus Slim Accelerator Day Trial pack
Date modified:
2014-02-
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To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/9/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/2/has been refunded, $The complainant’s order *** dated 1/1/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

This business claims to help it's members and customers, however, even when you cancel orders, they still continuously charge you without your permission EVEN AFTER YOU CANCEL ORDERS THEY SHOULD NOT CHARGE YOU MONTHS LATER!!!!!! I had cancelled all orders, including autoship orders, and then two and three months later Plexus started re-charging me or the cancelled orders NOT A GREAT BUSINESS AT ALL!!!! THIS BUSINESS HAS HORRIBLE SERVICE ON ALL LEVELS!!!!!

***To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 10/28/has been refunded, in addition to order *** dated 11/28/Typically we would not refund shipping as the orders have shipped, but we have gone ahead and included the shipping charge in the refund, out of good faith.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/9/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 12/2/has been refunded, $ The complainant’s order *** dated 1/1/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Tiffany N***