Plexus Worldwide

To who it may concern;
Thank you for the opportunity to respond to this compliant
A full refund of $was issued to compliant on 1/19/
(see attached) and the complainants account has been closed as originally
requested
In addition to processing a full refund, an internal
investigation was conducted and we have taken the necessary steps with those
involved to prevent a repeat of this compliant
We apologize for any inconvenience and thank the complainant
for the opportunity to address this matter
Unless the complainant has any further requests from Plexus,
we believe that this matter was resolved with a full refund
Please let me know if we can assist further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe
complainant’s order’s refund process has been started
todayAs the complainant explained they emailed prior to the order’s process
date to cancelThe complaint’s account has now been canceledPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/17/has been assigned the USPS
tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryThe complainant’s order *** dated 4/1/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/15/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 12/22/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

To whom it may concern;
Thank you for the opportunity to respond to this complaint
8pt;">Please see the attached
If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/16/has been assigned the USPS
tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

I received two (2) charges - each $231.21, from this company on my bank account this morning I've never even heard of them I filed a claim with my bank and my local police department This is absurd and inconvenient as nearly $500, is held up under investigation As soon as I seen the name on my bank account, I went online to look up what this company was I don't order any type of their products so, I don't even know how they got my card number Hopefully the police and my bank will get to the bottom of this fraudulent company and these absurd charges BEWARE if your a legitimate customer

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** has been assigned the USPS tracking number *** However this tracking number does not reflect any movement since 3/16/This order many still be delivered
To ensure the complainant’s order *** is delivered we have reshipped with the UPS overnight tracking number ***
We apologize for the shipping delayIf two orders arrive please keep both orders
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/20/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaint. After researching the account and listening to Ms***'s calls to our office, I have determined she is entitled to a refund in the amount of $247.00. Our apologies for the frustration, confusion and time to resolve this
refund issue.Please let me know if we can be of any further service

To whom it may concern;
Thank you for the opportunity to
respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems update
Unfortunately this has caused delays in our customer serviceWe apologize for the delay
The complainant’s Ambassador account has been terminatedThe monthly auto shipment and annual membership fee have been cancelled (Please see attached image “Account Closed”)
We have reviewed the complainants request for a refund on order #*** and determined that this request is outside of the Day Money Back Guarantee***
Order #was placed on 10/13/and was a total of $(Please see attached image “Order ***.”
If the complainant or their father requested a refund for order #*** within the allotted timeframe and are able to substantiate this claim we would be happy to reevaluate this request
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to submit a second response to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order 8*** dated 11/24/has been refunded, $121.08, today, 12/17/2015.Please allow 5-business days for these funds to reflect back into the complainant’s bank.We apologize for the delayThe information that the complainant has previously received from our customer service department was incorrectPlease let me know if you need anything further

Brilliant customer service, friendly, helpful and quick to resolve an order issue that was my customers fault Brilliant company to be involved with

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Gloria P***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Plexus Worldwide's autoshipment and cancellation policies can be viewed at *** Additionally the autoshipment and cancellation
policies is also in the ambassador policies and procedures that the complainant agreed to on 2/27/through the Ambassador sign up process. Per these policies Plexus does not require any individual to have a monthly autoshipment in place in order to maintain their Plexus AmbassadorshipFurthermore, an Ambassador can cancel their monthly autoshipment at any time prior to it processing, by accessing their online back office or by contacting our Ambassador Relations Center.Unfortunately after reviewing this complaints account it was determined that the complainant did not contact Plexus until after their order had been processed, packed and labelled for shipmentAs a result of the order having already been processed, we are unable to stop the charge. Although the charge could not be stopped once processed, as a sign of good faith, Plexus has issued a full refund, without requiring the complainant to return the original order. This refund was processed on 5/26/in the amount of $170.84.Please allow 5-business days for these funds to reflect back into the complainant’s bank.The complainant’s ambassador account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe complainant’s
annual membership fee from dated 3/23/has been refunded, $Please see the attached invoicePlease allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

I currently need to cancel my recurring Plexus order for financial reasons When I try to call I either get a busy signal or wait on hold with no response I have been trying to get through to a customer service specialist for a few days and have not been able to talk to anyone yet I'm concerned that I won't be able to cancel my order even though I can't afford it anymore I tried to email Plexus and have not heard back either I may have to contact my bank and tell them to cancel my credit card

***To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** has been refunded out of good faithPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Michelle M***