Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** has been refunded, $62.59.The complainant’s order *** has been refunded, $64.24.The complainant’s
account has been closedIf you should need anything further please let us know

I have been trying to reach a representative at Plexus for over a week to cancel my preferred customer auto-ship I'm not satisfied with the products, but can't get a response to cancel my auto-ship At this moment, while writing this review, I am currently sitting on hold and have been for nearly an hourI've sent emails, with no response I tried logging in online, but there is a development error message, so that was not an option either Another order is likely to ship to me tomorrow, as I can't get anyone to respond to my cancellation request I question the integrity of this company's business practices My next step will be to file a formal complaint with the Revdex.com and the *** *** for the State of Arizona Based on what I have been reading, there is basis for a formal investigation

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/10/has been assigned the
USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedPlexus Worldwide
Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant has since logged in to their EVO back office and canceled their own auto shipmentWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s ambassador account has been closedThe complainant’s
membership fee order *** dated 3/1/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 12/18/was shipped with the tracking number *** and delivered 12/22/
In the interested of resolving this complaint the complainant’s order *** dated 12/18/has been refunded, $ The complainant submitted their request to cancel their ambassador account on 1/7/ The complainant’s order *** dated 1/18/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s Ambassador Account has been closed I have reviewed the complainant’s account with our companyI have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policiesThe complainant’s Order *** dated 1/22/was refunded, $on 2/1/
The order’s tracking number *** also shows movement 2/2/and expected to be delivered 2/4/
The shipping cost of $has also been refunded today 2/3/
Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return this order at this time
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 4/6/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
The complainant’s order will also be refunded 15% in the amount of $per their request to also be discountedThis is in addition to the 15% discount already applied to the order at purchase
We apologize for the delays
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account
has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/27/has been refunded in full, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** has been refunded, $62.59.The complainant’s order *** has been refunded, $64.24.The complainant’s account has been closed
If you should need anything further please let us know

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 05/29/At the time of sithe complainant agreed to the Policies
and Procedures all of our Ambassadors followWe do encourage potential ambassadors to join as a customer first, so they may take advantage of the day Money Back Guarantee we offer our customersOnce deciding to begin a business with us the return policy changes.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-salable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policyIt is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank you for all you have done to resolve this issue for me

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe
complainant’s order’s refund process has been started
todayThe complaint’s account has been canceledPlease let me know if you need anything further

To whom it may concern
Thank you for the opportunity to respond to this complaintThe complainant was credited an additional $to ensure a full refund in the amount of $was issued for order ***
Please allow 5-business days for the remaining funds to reflect back into the complainant’s bankPlease let me know if you need anything further

Seriously? I had to do a Revdex.com complaint to get a response? You are seriously saying that a computer system change caused a FIVE MONTH delay in responding to me...each and every time? You were right on responding the same day when I did a Revdex.com complaint but still have yet to respond to one single email? I sent multiple emails, the first of which was on Nov 10, not Nov as you stated, ticket *** ***...to try and get my password reset bc the system wasn't working properly...never got a responseI sent one on 11/24, ticket number: ***; I sent one on 11/30, ticket number: ***; and yet another on 1/24, ticket number: ***What about all of these times? From 11/to 1/24, nearly three months, your system was not working to respond to emails at the only cs email you provide? THAT IS COMPLETELY NOT THE TRUTHAnd I hope anyone with any sense reading this will know that. I have attached all of these as proof plus a screenshot of my over an hour hold for customer service...for which I still did not ever talk to a representative(I make $27/hr - are you going to pay me back for that huge waste time - not to mention all of the other avenues I've had to take just to get a response from you finally?)
It's not as easy as you lay out to log in to the account if the system sends a BLANK TEMPORARY PW when you hit the "RESET PASSWORD" option...which was my first email to begin with!!!
I AM COMPLETELY DISSATISFIED WITH YOUR ANSWERYou attempt to somehow minimize your company's monumental ball dropping, blame shift, and take absolutely no responsibility for your complete disregard for my multiple attempts to contact your customer serviceYou owe me the money you have offered, that is not a resolution - it's mine to begin withYou offered no other retribution to make this situation right with me or even an honest, sincere apology...bc again, you didn't actually accept any responsibility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company advertises a day money back guarantee but limits it to days within receipt? The website does not make finding out how to return these items easy or efficientI do not want a refund at this point but do want their website clearer for people trying to return this productThe day guarantee is not a true advertisingTo purchase the product, they push customers into becoming 'ambassadors' and do not give a clear option to just buy the productYou pay a fee for the ambassadorship just to nullify the day guarantee?
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter reviewing the information provided, we have confirmed that refunds were processed successfully on 6/5/2017, each refund was for $Unfortunately, as reported by the complainant these funds did not
deposit back into her accountAfter discussing this information with our refunds team, they provided verification from our merchant accounts that the refunds did process successful on our end, and these funds were released(Please see the attached screenshots as confirmation) Although Plexus is no longer in possession of the funds related to these orders, as a sign of good faith a new refund was issued on 7/14/for $127.97.These funds should take 3-business days to reflect back to the original payment methodAs we have issued a 3rd refund to the complainant we feel this issue has been resolved. Please let me know if you have any additional questions

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account *** has been closedThe
complainant’s order *** dated 6/8/has been refunded, $to the Visa ending in Please allow 5-business days for these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you, opportunity to respond to this complaintWhile additional research of the defective product will still need to be done, a review of the images provided by the complainant would suggest that the product may have been exposed to moisture, resulting in the disintegration of the capsule and discoloration of the product insideWhen a complaint has been filed, Plexus does cancel all future transactions associated with the complainantThis is done to prevent news charges from occurring on an unsatisfied customers accountAlthough any future orders have been cancel, the customers’ account remains active and in good standings Plexus, allowing them to reactivate their orders or place new orders at any timeThey may reactive their order through their back office, or by a written requestAt the request of the complainant, we have reactivated their monthly convenience orderPlease note that this order is scheduled to process and ship on 8/27/Please let me know if any additional assistance is required