Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
Unfortunately we are not able to locate any email requests to cancel submitted by the complainant’s provided *** to ***Nor was this documentation provided by the complainant
However the USPS tracking number, *** on the complainant’s order *** does show it was returned to senderThe USPS tracking number, *** on the complainant’s order number *** reflects the packages as refusedBoth orders will be refunded per our preferred customer return policy minus the original shipping charges
The complainant’s order dated 2/28/will be refunded, $ The complainant’s order dated 3/28/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
We apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Courtney W***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 11/6/has been refunded,
$109.95.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return this orderWe apologize for
the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe complainant’s order
*** dated 11/24/was
delivered 12/11/with the tracking number ***Please
see the attachmentsWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closed
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant has since logged in to their EVO back office and canceled their own auto shipment
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to the compliantAfter a review of the complainant account we were able to confirm that the complainant joined Plexus Worldwide as an Independent Ambassador on 10/28/During the sign up process the complainant agreed to the
Plexus Worldwide terms, conditions, policies and procedures, or what is collectively referred to a contractPer this contract the complainant must complete a cancellation form or submit in writing their desire to terminate their ambassadorshipIf a cancellation request is submitted within days of joining Plexus Worldwide a full refund will be issuedReviewing our records indicate that no cancellations forms were submitted until 11/10/2016, three days after this complaint was submitted As the complainant was able to complete a cancellation form within days of joining Plexus Worldwide we will be refunding the annual membership fee of $34.95, as well as the shipping fees of $Please allow 3-business days for the funds to reflect back to the complainants’ accountsIf you have any additional questions please let me know

To Whom It May Concern:Thank you for the opportunity to respond to this complaintI have carefully reviewed the complainants account with us.I was able to locate the returned order. As stated previously it could take up to two billing cycles for your refund to be processed,
a refund has been processed in the amount of $as of 7/9/2015, please allow up to business days for the credit to be reflected on the card used to purchase. I do hope this resolution is to the satisfaction of the complainant.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. While reviewing the complainants account, I confirmed that
the complainant was able to speak with our customer service team yesterday, 12/28, to resolve the matter described in the complaintI have confirmed that a refund in the amount of $was submitted, and all future orders have been cancelledIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 10/24/to request that future monthly auto shipments be canceledThe complainant’s order dated 11/24/has been refunded, $The complainant’s order dated 12/24/has been refunded, $The complainant’s order dated 1/24/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

*** *** *** *** To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been
closedThe monthly auto
shipment has been canceledThe complainant’s order *** dated 12/06/2015, and order dated 11/06/2015, have been refunded, $total between them both.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintWe apologize for the delayPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and
making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe customer accounts *** *** *** and *** *** *** have been closedThe monthly auto shipments have been canceledThe provided complainant email contacted our customer service department by email on 1/25/to request that future monthly auto shipments be canceledPlease see the attachedAll orders that processed after that date will be refunded in fullWe will also make an exception for an order dated 1/22/However we were not able to locate any email dated back any further with the provided email or the email on the customer accounts, *** requesting to cancelIf the complainants wish to be refunded any further orders please provide substantiation of their request to cancel these accounts at an earlier dateThe complainant’s order *** on customer account *** *** *** dated 1/22/has been refunded, $The complainant’s order 8*** on customer account *** *** *** dated 1/27/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timePlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowi did not sign up as an embassotorThe person I was buying the product from sign me up as the embassotor to benefit herself to move up within the network She gained from signing me as an embassotor! I in no way shape or form had, have or will in the future have any interest in selling the product or becoming a part of any type of network salesI was not told anything to the fact that I was becoming a part if a network sales team until the instant I wanted to return the products! How convenient how this works so this company can keep one's moneyThis is really s sad way of making moneyAgain I am going to ask that I receive a refund for the products as stated in your return policy as a consumer!!!
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintAfter a review of the complainants’ ambassadorship we can confirm that a refund for $was processed on 8/14/Additionally, a second refund for $was processed on 8/15/Attached is confirmation
of these refundsPlease be aware that once a refund has been processed on our end it can typically take 3-business days to reflect back to the original payment methodWe have terminated the complainants ambassadorship and confirm that no additional charges will occurWe believe that by issuing both refunds, for a total of $117.88, this issue has been resolvedShould you require any additional assistance please let me know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until 1/22/for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Hello, This response does address the concerns I listed regarding PlexusMy request was that Plexus discontinue using claims that consuming their product solved mental health issuesThis was not addressed at allIn addition, it seems like this responses is a generic, canned responseIt was generic and non-specificI believe that the company is taking advantage of people who are experiencing mental health issues, and making claimsThis response is unacceptable

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account
The complainant’s Preferred Customer Account has been closedThe monthly auto shipment has been canceled The complainant contacted our customer service department by email on 10/16/to request that future monthly auto shipments be canceledAny order processed after this date will be refunded in full
The complainant’s order *** dated 12/11/will be refunded, $ The complainant’s order dated 1/11/will be refunded, $ The complainant’s order *** dated 2/11/will be refunded, $ The complainant’s order *** dated 4/11/was refunded, $by chargeback filed with the complainant’s banking institution
Please allow 5-business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this time
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Account has been closed and the
auto-
shipment canceledThe complainant’s order *** dated 10/25/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order *** dated 12/26/has been doubled to two Tri-Plex Combos to compensate for the extreme inconvenienceOrder *** was created on the complainant’s account to account for the inventory of the doubled orderThis order did not create any further charges to the complainantOrder *** and *** totaling two Tri-Plex combos are being UPS Next Day Aired together in one package to the complainant with the tracking number ***
We apologize for the delay
Please let me know if you need anything further

I thought my ordeal was finished as this company sent me emails of refunds to come in the next to days, today I got another package from themhow do I return the package,stop my shippments and close my accounthelp again ??? same complaint # ***the girl I got the mail from is ashley at 6400Thank you,