Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order has been refunded, $The complainant’s account has been closedIf you should need anything
further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 1/23/will be refunded, $
This amount is minus the $original shipping charge however it is not necessary to return this order or original packaging at this timePlease see the attached Retail Customer Return PolicyPlease allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank accountWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThank you for explaining that you have already been in contact
with a customer service supervisor who has assisted you today, 1/27/ The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/26/to request that future monthly auto shipments be canceled and return previous ordersThe complainant’s order *** dated 11/25/has been refunded, $The complainant’s order *** dated 12/25/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer serviceWe apologize for the delayThe complainant’s retail
customer account has been closedRetail Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have up to days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingIf you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refundYou will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from. See more at: *** The complainant’s order *** dated 1/26/will be refunded, $Please allow 5-business days for this refund to be processed funds to reflect back into the complainant’s bank accountIt is not necessary to return this order or original packaging at this timePlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe complainant’s
order’s refund processes have been started
todayAs the complainant explained they emailed prior to the order’s process
date to cancelThe complaint’s account has now been canceledBoth orders will be refunded totaling the requested $
The refunds will be processed to the original payment methodsWe are not able
to send the complainant a check for the refund amount until after we have
received a reject notice from the original bankIf the complainant has since
canceled this bank account we advise they contact this bank to advise them of
the refundsThe bank can transfer the funds to their new bank accountThe
complainant is not required to return the orders processed in errorPlease let me know if you need anything further

I sent you a complaint about this company they emailed me saying they would stop the auto ship and refund my money just got my credit card bill and the money wasn't refunded I can't reach them by phone ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
***m to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at ***m by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 2/17/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order *** dated 3/13/will be refunded, $The complainant’s order *** dated 2/13/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant was in contact and correctly assisted by our customer service department by phone on 3/18/
The complainant’s order *** dated 1/31/has been refunded, $ The complainant’s order *** dated 2/28/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank These orders have been refunded minus the original shipping charges however it is not necessary to return these orders at this time
We apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI cannot tell you what time I called on June 21, as I called from my office phone, and I have no way of retrieving the call logIf they claim there was no wait time on June 21, then I must've gotten a bad number or somethingI don't knowHowever, I have attached a copy of the email as a screenshot from my computerYou can see all the windows I currently have open, as well as the date and time of today in the lower corner -- I don't want you to think I'm trying to photoshop anythingI do not have a ticket number because nobody ever responded to meIf the email address *** (***) is incorrect, then that would explain why no one responded, but it is what I got directly from the websiteI appreciate this manner getting resolved rather quickly
I would like to ask that this complaint not be closed until I have confirmed that the money has been refunded to my accountI understand that this can take up to business days, so an acceptable closing date would be Tuesday, June 19,
Regards,
*** ***

It was June I began taking these amazing productsLet me back up many many years 20+I have had medical issues that would not allow my body to "GO" DefecateIt was horribleI sufferedDoctors visits upon doctor visits only to try yet another medicationFiber was high on my intake list daily, herbal remediesYou name it I probably tried itThen a friend of mine invited me to her homeI had no idea what it was aboutDidn't even know it was for PlexusHad never heard of PLEXUSI showed upAnd the lady there while explaining the line of products stated that she had great results with these all natural productsthey made her GO and regular too
She also explained that consistency and water were two very specific directions I must followSo I didexactly as suggestedWOW!! Within two weeks I was GOING and DAILYI had never been regular in all my years of my adult lifeand my Auto Immune issue was all but NON existentNo more painI Started with the Tri-Plex and have added several other products over the past monthsI became an ambassador after two months of being a customerI was skeptical at first I'm not going to lieI wasn't looking for a resolutionI had learned to live with my problemsToday I feel better than I have!!
Now I want to address a not so great part about Plexus and GROWING PAINSIf there was a problemI know that I have experienced it personallyShipping, Ordering and yes CC issues
When a company grows they go through growing painsComputer software issues seem to be a problem with many companiesNot just PlexusI had many issues the first yearand even in October whit the free shipping promotionHeck I even had my order process timesOuch!! that hurt me financiallyAnd yes I had to wait for a CS rep and talk to a couple other people to get it all worked outI was kind and considerate as to what the company was going throughI tried really hard not to be selfishI had the right to beI had an extra $out of my bank accountOUCH!! I was patientI was helped by a great CUSTOMER SERVICE TEAM I was refunded for the error orders that were placed by meI was not patient with the computer system and it showed by my placing repeated ordersProblem all solved in less than a week100% satisfied
Other issuesI was repeatedly getting other persons shipments with my name and address on the packageSomeone else's pic ticketYes I was frustratedI made phone calls and had great hold times due to high volumes of calls(GROWING PAINS) I had to be patientI even used my up line and her liaison a couple of timesEvery time I have had an issuePLEXUS comes through200% PLEXUS has always made a wrong right and then some
We live in an imperfect world with many imperfectionsWe tend to want to blame for errorWe also are very quick to judgeSometimes those errors are looking at us in the mirrorOther times others make mistakes
(it does happen) If people can make mistakesso can computersI have learned that looking at the whole picture often a bad or negative situation can be fixed or even fix itself if we are patient and informed
I hope this helps from a personal experienceNot always a great onIn the end PLEXUS had rose above and beyond to help me and have me as a satisfied customer and ambassador

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service and shipping delaysWe apologize for these delaysThe
complainant’s Ambassador Account has been closedThe complainant’s order *** dated 4/8/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** dated 4/8/will be refunded $Please allow 5-business days for this refund to be processed back to the original payment method and the funds to reflect back into your accountPlease let me know if you need anything further

My recent experience with this company is lined out in the email below, that I sent todayHere is my experience with Plexus:
Hello,
I wanted to send an email to voice concerns that I have with the recent dealings I have had with your company, Plexus Worldwide
I signed up as an Ambassador late September 2015, under my sister-in-law, who had raved about your productsI am someone who deals with allergies, joint pain, sugar cravings, etcSo Plexus seemed like a perfect fit for me to try out
I received my products in about a week and liked themI didn't see an immediate change, but over time, I started to feel the positive effects of the productsI was due for an auto-ship in October and received those products in a timely manner
On November 22nd, I was charged for an auto-ship (over $120) for the Plexus trio packweeks later, I still hadn't received my products, so I called PlexusI was on the line for well over minutes and hung up, as I as not able to stay on the phone any longer, due to my job
On December 23rd, officially one month after I was charged or my auto-ship in November, I called Plexus againI was on the phone for over an hour before someone picked up (Octavia, I believe?)I explained my situation and I was told "I can send a note to shipping, but I cannot give you a time that it will be shipped"I told your rep that this wasn't good enoughI was already over weeks without any product and I was chargedYou simply don't take someone's money without giving them productThis would be considered theft
I asked for an email for a supervisor and I was put on hold for another minutesAnother person got on the lineI AGAIN explained my situation and what I was told by the first person I had spoken withI explained that as someone who is a professional in the service industry, there are so many things wrong with this situation, most of all, no one with Plexus has offered or TRIED to make this better for meI explained that as an AMBASSADOR for Plexus, I'm supposed to be telling people how great the company and the products are and getting them to buy into itHow am I supposed to be a cheerleader for the company, when I'm treated so poorly?! I refuse to talk positively about the company, when I can't even get product, myselfHow would that look for me, when it happens to someone else?
I told her that they needed to make this rightI told her that with me waiting, now, over a month for my product and being without product (which is encouraged to take DAILY), I would expect to be compensated in some wayI had suggested that since I was going on weeks without product and with no shipping promise in site, the right thing to do would be to send me a free months worth of the Tri-Plex (which is what I had been taking), as well as, get me the product that I had already paid for, ASAP!
This person downright refusedInstead, she offered a free 7-day trialWHAT?! I wait for over days without product that I've paid for AND go weeks (now over weeks) without product and you want to offer me 7-days? What a joke!
As I type this email, on Wednesday, December 30th, 2015, I am now on day after I was charged for my products in November, without any products in handIf this is how you conduct business, this is very sad and not simply rightThe Revdex.com will be receiving a review and copy of this very emailI have a few loved ones that are customers and ambassadors of yoursI certainly hope that you treat them better that I have been treatedIf you feel the need to make this situation right for someone that would have been both a loyal customer and ambassador, you can reach me via phone or email (below)
Thank you,

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/11/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainant’s account with our companyCurrently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for
AmbassadorsThe Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/to process on the 25th of every month, as selected by the complainant According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/as previously agreed. As requested, we have cancelled any future automatic shipments. Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process. We do provide several options to assist our Ambassadors in account managementIn addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online. Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures. I hope this information has assisted the complainant in reaching a satisfactory resolution

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe
complainant’s
account has been closedThe complainant’s returned 9/28/order has been
refunded $todayAs the complainant explained they emailed to cancel
their auto-shipment order so the 10/28/order *** should not have
processedOrder *** has been refunded $todayThe complainant does
not need to return any further productsPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/15/has been assigned the USPS
tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

Plexus refunded only two of the ordersI've contacted them about the third one in the amount of $139.00, but as seems to be their protocol, they have not responded to my emailsDo I need to file another complaint with the Revdex.com?
Thank you,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed The
complainant’s
order *** from 9/23/has been refunded, $32.47. Please allow 5-business days for refunds to
reflect into the complainant’s bank accountWe apologize for the delay in our
responsePlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by phone on 1/22/
The complainant’s order *** dated 10/10/has been refunded, $ The complainant’s order *** dated 11/9/has been refunded, $ The complainant’s order dated 12/9/has been refunded, $ The complainant’s order *** dated 1/9/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/26/to request that Order *** and future monthly auto shipments be canceled
The complainant’s order *** dated 11/24/has been refunded, $ The complainant’s order *** dated 1/24/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this time
Please see the attached image of the complainant’s accounts ordersThere are no further orders to refundThe December and September orders did not process due to payment failure
We apologize for the delayPlease let me know if you need anything further