Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceAfter a review of the complainants account we were able to confirm that a refund was issued on 7/29/in the amount of $This refund was marked as successful in our merchant
account(Please see attachment) If the complainant has concerns regarding this refund it is suggested that they contact their credit card holder by contacting the customer service number on the back of their new Costco Anywhere Card(Anyone who held the old American Express card should have received the new *** *** card well in advance of the June switch dateIn making the change, all rewards and balances were supposed to switch over.) We apologize for any confusion from our customer service departmentPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant was in contact with our customer service department by phone on 3/17/and was provided tracking information for their order
The complainant’s order *** is currently in transit with the USPS tracking number ***
We apologize for the shipping delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respondPrior to becoming a Plexus Ambassador all individuals must provide a valid name, address and social security number, as well as agree to the Plexus terms, conditions, policies and procedures. The Policies and Procedures, the Compensation Plan, the Ambassador Agreement form an integral part of, what is collectively referred to as the “Contract.” If an individual has provided their social security number to sign up as a Plexus Ambassador and accepted the Ambassador Agreement the individual demonstrates that he or she has read and understand and consents to abide and be bound by the contract and any amendments theretoThe Ambassador Welcome kit is not a continuous monthly charge, but instead is a onetime promotional item that offers products at a discounted priceWelcome Kits are not requiredWhile many individual do choose to purchase their welcome kits as their first order, the complainant purchased a combo pack instead The complainant has not received any monthly auto shipmentsThe complainants July order, along with their August order were both manual ordersAlthough Plexus Worldwide provides ambassador days to request a refund, the complainant did not contact Plexus until October 11th, which is days after the date of purchase, July 30th, and as a result the complainant is not eligible for a refundIf the complainant can provide any documentation showing they contacted Plexus prior to September 11th we would be happy to reevaluate this decisionIf the complainant can substantiate their claim that their sponsor used their social security number to fraudulent create a Plexus Ambassadorship we ask they submit this documentation as wellPlexus Worldwide takes all claims of manipulation and fraud very seriouslyPlease let me know if we can assist and further

I understand Ms***'s position, that being said, she is correct in our Ambassador return policyAmbassadors have five (5) days from the receipt product to notify us of intent to return product in unopened resalable conditionIf Ms*** was given inaccurate or misleading information from
one of our Distributors (Ambassadors), I apologize and sympathize with herOur return policy was available to Ms*** at the time of sign up, howeverBefore Ms*** can get further than the first page of sign up she must click "Agree" to our Policies and ProceduresThese are available in a text box on the webpage for easy scrolling or can be opened in a new windowI have included a copy of our Policies and Procedures in this response as well as a screen shot of the "Agree" page
I have also included a copy of both invoicesOur return policy is listed at the bottom of eachAt this time I am unable to refund Ms*** based on our return policy she agreed toIf any more information is required please let me know
Thank you,
*** ***
Ambassador Relations
Plexus Worldwide, Inc

To Whom it may concern;
Thank you for the opportunity to respond to this compliant
Thank you for your patience
The complainants Ambassador account *** has been closed
The annual membership fee (order ***) dated 5/2/will be refunded, $
Please allow 5-business days for this refund to be processed back to the original payment method and these funds to reflect back into the complaint's bankIf the complainant would submit a copy of the overdraft statement they received as a result of their annual membership fee processing on May 1, 2016, Plexus Worldwide will reimburse the compliant the additional $they've requested as a sign of good faith.
Please let me know if you need anything further

We were satisfied with the companies response to us however the response has not been followed through The company said they would refund order # *** for the amount of $and order # *** for the amount of $ We did receive the refund of $but not the refund of $ We have waited well beyond the period of time they said it would take to get it refunded Like us on Facebook! Follow me on Facebook*** *** *** ***
*** * *** ***Nixa, MO65714###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am trying to reply to a complaint I had madeHow do I do so? It was about plexus world wide, I find it highly unfair and wrong that they cannot proceed to refund my moneyTheir distributer wrongly informed me and I should not have to fight with Plexus to get a refund when I was not informed or know anything about plexusJust the small details the person that signed me upI want my refund
Regards,
*** ***

Upon becoming an Ambassador with us the complainant agreed to the Policies and ProceduresThe Section pertaining to the Annual fee is copied below.Section 1.I"The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment
method available, including charging any credit card on file for the Ambassador or withholding from commissions."The Complainant began her Ambassadorship on the 29th of December so the Annual Fee was renewed on 12/29/Access to cancel Ambassadorship was available at anytimebefore or up to days following this date to either avoid the payment or receive a refund.Unfortunately, at this time I am unable to grant the request of a refundShould you need any further assistance please let me know.Thank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledThe complainant’s order *** dated 10/7/has been refunded,
$69.95.The complainant’s order *** dated 11/11/has been
refunded, $157.65.The complainant’s order *** dated 12/7/has been
refunded, $157.65.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It has been a week since I contacted the Revdex.com (Complaint #***) in regards to my Plexus Worldwide product order *** Plexus responded that they have refunded my credit card$for the purchase As of today, March 24th, I have NO credit issued to my credit card account for the refund I ask the Revdex.com to intervene and help me resolve this lack of followup
Lynn J***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/20/was shipped 3/27/with
the USPS tracking number ***Please see the attachedUSPS.com currently reflect this package in-transit arrived at USPS facility in Denver, CO 3/30/3:amWe apologize for the shipping delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** *** I have never been reimberssed for any of the product that they claim to have handled. I can send copies of my bank statements if need be. If they mailed the money I have never received it. I would like to be reimberssed for all of it due to the fact that I have sent in the faxed paper work two months ago and they continued to twice take out the money . Now they state I need to contact them to canell and I have several times and they have only reached out to contact me the one time back in september to get my info on why I did not want to continue as an ambassador. They need to review their records and they will see that I also contacted them today and talked to a supervisor who after she got my phone number and into my account we were disconnected and I was never able to reach her again

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Please review the attached email correspondence sent to the complainant today 2/29/
The complainant’s ambassador account has been closed
The complainant’s order dated 2/20/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintOur first response was submitted on Friday, 3/18/which asked for -business days for the refunded amount to be processed and reflect back into the complainant’s bank accountThe 7th business day would be tomorrow 3/29/Please see the attached documentation showing the refund was processed by Plexus Worldwide on 3/22/It now depends on the complainant’s banking institution how quickly the funds reflect backWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed
The complainant’s
order ***dated 10/25/has been refunded, $The complainant’s
order *** dated 11/25/has been refunded, $153.79. Please
allow 5-business days for refunds to reflect into the complainant’s bank
accountIt is not necessary to return the ordersWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 12/29/was delivered
1/19/with the tracking number *** We apologize for the delayThe complainant’s order *** dated 12/29/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return this order at this timePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedNo attempts will be
made to process orders moving forward. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** has been refunded, $132.15, and order *** has been refunded $124.95, both of which are the cost of the product, less shipping, per our return policyPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintPlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requestsThe complainant’s
account has been closedThe monthly auto shipment has been canceledThe complainant’s order *** dated 11-19, has been refunded in full at $139.80, in addition, order *** dated 12-17, has too been refunded in full at $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further