Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order *** was delivered 12/7/
with the
tracking number *** The complainant’s account has been closed.The complainant’s order *** dated 11/26/has been
refunded today, $ Please allow
5-business days for these funds to reflect back into the complainant’s bank
accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at
http://plexusworldwide.com/products/guaranteeThe ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/26/through the online sign up process. Ambassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order *** was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded outside of our policy minus the original shipping costsIt is not necessary to return the orderDue to the signup fee also being refunded the complainant’s ambassador account has been closedThe complainant’s order *** dated 2/26/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/11/to request that future monthly auto shipments be canceled and pervious order be returned
The complainant’s order *** dated 9/11/has now also been refunded, $
The complainant’s order *** dated 10/11/was refunded, $on 12/7/ The complainant’s order *** dated 11/11/was refunded, $12/5/
Please see the attached
Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the date that they were processed
It is not necessary to return these orders at this timeThe package delivered 1/11/was order *** dated 10/11/
We apologize for the delay
Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaintUpon review of the circumstances we are unable to grant the request for a refund in the amount of $at this timeI am sympathetic to the fact that the email for Black Friday was missed last year and had
we been informed of the issue during that time an exception may have been madeUnfortunately we were never notified of a request for a discount in regard to an order placed before the promotion began.Second in regard to he commissions for July 2014, after reviewing the account mentioned it was discovered that there was no BaOrder turned onOne of the requirements to being commission qualified is to have a baorder in placeDue to this not being the case there was no commission due for July A baorder was activated by the Ambassador on August 25, using their online accessThis being the reason a shipment was madeThe Ambassador later deactivated the baorder however the product had already been processed for shipment.Any order can be refused or returned as long as we are notified within five (5) days after the receipt and authorization is givenThe package does not have to be mailed back within the five (5) days, notification just has to be madeAs stated in our policies and procedures, I have included the section regarding this below:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.We received no notification of the intent to return and no authorization was given within that time frame.Finally, upon signing up to be an Ambassador (distributor) with Plexus Worldwide, Incour policies and procedures must be agreed toIncluded in these policies and procedures is the return policy as well as the agreement that:The Contract can be voluntarily terminated by an Ambassador who is not in breach of the Contract for any reason, at any time, by providing written notice to the Company signed by all Person(s) listed on the Ambassador Agreement.Until this is received the account will remain active and we will attempt to collect the annual fee when dueWe have since received the cancelation form with signature and the account has been deactivatedAny attempt to collect payment will cease.If anything further is needed please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc

To Whom it may concern; Thank you for the opportunity to respond to this compliantThank you for your patienceThe complainants Ambassador account *** has been closedThe annual membership fee (order ***) dated 5/2/will be refunded, $Please allow 5-business days for this
refund to be processed back to the original payment method and these funds to reflect back into the complaint's bank.If the complainant would submit a copy of the overdraft statement they received as a result of their annual membership fee processing on May 1, 2016, Plexus Worldwide will reimburse the compliant the additional $they've requested as a sign of good faith. Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Ambassadors are now able to visit *** to
register their Ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at *** by first registering and then logging in to the Ambassadors accountThe Ambassador Cancellation form is also available by logging in and clicking communications, then library, and under business forms click ambassador cancellation formThe complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 3/18/to request that their account be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order *** dated 3/26/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have since received a satisfactory response from the businessI will also inform you that I didn't receive resolution from them until AFTER the complaint was filed, which leads me to assume the responder to the complaint did not reveal the entire truth in the sequence of eventsHowever, I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com,Thank you for contacting usThis is an automated response confirming the receipt of your ticketWe are currently experiencing a high volume of emails.Please be aware that we may not be able to assist you within our standard time frame due to the upgrade of our
new software systemWe appreciate your patience during this temporary delay.Our team will get back to you as soon as possibleWhen replying, please make sure that the Ticket ID is kept in the subject line so that we can track your replies. Ticket ID: J*** Subject: You have a new message from the Revdex.com complaint #*** Department: ComplianceYou can check the status of or update this ticket online at: http://plexusworldwide.helpserve.com/Default/Tickets/Ticket/View/JCFKind regards,Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 2/23/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThe complainant’s order *** dated 2/23/will be refunded, $The complainant’s order *** dated 4/6/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Thank you for allowing me to respond to this complaint. I have carefully reviewed the situation and have determined that we are already working to rectify this issue as of 7/30/2015.Our Compliance Department is currently working diligently to contact this independent
distributor regarding the customer's refundOur policy states that if the customer is unsatisfied with the product purchased directly from the Ambassador, they have up to days to return that product to the Ambassador for a refund for the purchase price.We uphold our policies to the fullest extent possibleWhile we attempt to contact this Ambassador, we would like to ensure the customer that this is high priorityWe strive to provide a satisfactory resolution for the customer as quickly as possible

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedPlease see the
attachedWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaintWe apologize for any confusion and are determined to resolve the issue.I have reviewed the customer’s account with our companyAccording to our records, the customer is entitled to the Day Money Back Guarantee for orders starting on
6/14/2015.We will certainly refund the orders in question, as they are eligible based on the customer return policyPlease allow seven to ten business days for this credit to appear in the account used to purchase the orders, as the customer’s financial institution may require additional processing time.We hope we were able to offer a satisfactory resolution and address the concerns of the complainant

First orders went well Decided to cancel, this is where the issues began Despite cancelling we have been billed every month for the next months regardless of us cancelling We finally had discover reject all chrgess What a nightmare

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 3/10/has been assigned the USPS tracking number *** However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been refunded$was processed on 3/30/and the remaining $was processed today 4/4/Please see the attached
Please allow 5-business days for your bank to process this transaction and the funds to reflect back into your account from the date that they were processedWe apologize for the delays
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant emailed our customer service beginning 10/2/
in regards to closing their accountThe complainant’s order *** dated 10/4/was refunded,
$on 11/5/The complainant’s order *** dated 11/4/was refunded,
$on 11/11/The complainant’s order *** dated 12/4/has been refunded,
$today, 12/15/Please allow 5-business days for these funds to reflect back
into the complainant’s bank from the date that the refunds were processedWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to resubmit a second response to this complaintThe complainant's refund has been processed today, 12/17/by Plexus WorldwideThe 5-business days is a estimated amount of time that it now takes the complainant's banking institution to complete processing the refund and for the funds to reflect back into the complainant's bank accountPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 11/9/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 11/15/has been refunded,
$84.19.The complainant’s order *** dated 12/15/has been
refunded, $88.24.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayIf the complainant would also like order *** dated
10/15/refunded please provide proof of attempt to contact by phone or
email prior to the order datePlease let me know if you need anything further

I have had fantastic customer support from the corporate officeThey have always worked very hard to quickly resolve any shipping issues or answer questions I had about productsI am VERY happy with the quality of the products and the customer service

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 10/15/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 11/10/has been refunded, $ The complainant’s order *** dated 12/10/has been refunded, $ The complainant’s order *** dated 1/10/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this timeWe apologize for the delay
Please let me know if you need anything further