Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 11/20/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullIf the complainant wishes to be refunded for any further orders we ask that they provide documentation of email or phone requests to our customer service department at a date prior to another order on the complainant’s accountThe complainant’s order *** dated 3/24/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant contacted our customer service department by
email on 12/7/in regards to returning a product from order *** The complainant’s order *** dated 11/29/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the product at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this complaint
I have reviewed the complainant’s account with our companyThe complainant’s original order has been canceled and a full refund of $processed today
A new replacement order has been created
and processed today with no additional charges
If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled and also to return their last two ordersThe complainant’s order *** dated 9/28/has been refunded, $The complainant’s order *** dated 10/28/has been refunded, $The complainant’s order *** dated 11/28/has been refunded, $The complainant’s order 8*** dated 12/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 1/12/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delays
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledThe complainant’s last three orders have been refunded, in full, including shipping out of good faithOrder #*** dated 10/has been refunded $139.00Order #*** dated 9/has been refunded $140.20Order #*** dated 8/has been refunded $140.20In addition, the account has been closed and all future activity has been cancelledPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 3/10/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
We apologize for the delays
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.only documents received were after making payment, then the policies and procedures were emailed to meIt's unfortunate that you do not honor or back up your ambassadors, as they are the foundation of your businessBeing I was misinformed by a representative, and not given any printed material until after payment I find this to be a very shady and sneaky way of doing businessIf you truly stood behind your products then you would guarantee all consumers satisfaction.
Regards,*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and
closedThe complainant’s order *** dated 11/19/has been
refunded, $The complainant’s order *** dated 11/24/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return these
orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays As the complainant explained they signed up with an ambassador account on 12/7/At this time the complainant agreed to the ambassador return policy which does include the ambassador return policyThe complaint was also emailed the ambassador return policy on 12/7/
The complainant emailed our customer service on 1/3/requesting to cancel their auto shipment order and becoming a customer instead of ambassador
We apologize for the delay in response to the complainant’s email
The complainant’s account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 1/26/has been refunded in full $as this order should not have processed if the complainant’s email had been processed in a timely manner
The complainant’s order *** dated 12/7/is outside the ambassador refund policy however we will make an exception and refund the product cost of $ for our delayThe ambassador sifee of $will not be refunded per the policy that the complainant agreed to
Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return these orders at this time
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Annette Z***

Product from this company was ordered using my debit card without my authorization On the same exact day, two hours after the product was ordered I called to cancel I requested a refund and was told that it would take three days to get my money back on to my card But, what has me so upset is that I was told by the customer service representative that they are located in Arizona directly across the street from where the product is shipping from -- but they can't stop it from shipping Whatever!!! That is nonsense! So, I then asked to speak with the manager She then gets on the phone and tells me that once an order gets a tracking number it can't be stopped from going out, per their stupid policy Really! Two hours after the order is placed on the same day? Then she proceeds to say "unless it were our mistake we could stop it but then, cleans it up and lies about it all at the same time only to turn right around and say they can't stop the order either At this point I'm confused So then, I say to her "so you're going to ship the product anyway in hopes that I get it and change my mind and keep itI had to repeat myself to this lady 1,times telling her that I don't want it and not to ship it to my home If I tell you don't ship something before its even packaged to go out you should respect my decision I encourage everyone to spread the word about this company I have never heard of these people, this product and of what it even does But, to force shipment of product to someone that can clearly be prevented from shipping two hours after you receive the order is insane to me That is not good

Thank you for the opportunity to respond to this complaint. After researching Ms***'s account and complaint, we are unable to refund her under the Ambassador Return Policy - please see the attached Policies and Procedure Ms*** agreed to on 8/29/2013. The issue surrounding this
complaint was never reported to the Quality Assurance department for resolution, in fact we have received no communication from Ms*** or Ms*** regarding the quality of the product. Please have Ms*** contact our Quality Assurance department for resolution, as this needs to be documented and replaced to her satisfaction
Please let me know if we can be of further assistance, ***-***-*** or ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
monthly
auto-shipment canceledThe complainant’s order *** dated 10/16/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountThe complainant’s order ***
dated 11/16/charge of $was voided the same day 11/16/If the complainant
could please contact their banking institution card ending in to verify
that this charge was not completedWe apologize for the delayPlease let me know if you need anything further

Revdex.com: although this company claims to have provided me with this hand book they did not I was promised by one of there representatives that the day money back was the same guarantee for all stages of customers and the fact that this product did the exact opposite of what it advertise by spiking my suger ( I am diabetic );and the product advertises lowering and stabilizing blood sugar
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 12/29/has been
shipped with the tracking number ***USPS.com currently reads an expected delivery date of 1/19/We apologize for the delayThe complainant’s order has also been copied with order *** with no charges to the complainant for the requested compensationPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for these delays
The complainant created an Ambassador account and agreed to our Ambassador Policies and Procedures on 2/8/through the online sign up process.
Section 6, Letter L Number Reads;
Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition
This information is also available at http://plexusworldwide.com/products/guaranteePlexus Worldwide offers a day money back guarantee on its products to its Retail Customers, Preferred Customer and Customers whom have purchased directly from their Ambassadors/Distributors
The Complainant’s Ambassador Account has been closed and monthly auto shipment has been canceled
The complainant emailed our customer service department on 4/14/to request that their auto shipment be canceledAny orders processed after this date will be refunded in full
The complainant’s order dated 4/14/will be refunded, $ Please allow 5-business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***