Plexus Worldwide

An amazing company with tremendously helpful health productsI feel years younger since taking Plexus productsA lot of my long term aches have gone awayI am still healing on the inside with the help of these products

To whom it may concern;
"line-height: 107%Times New Roman",serif">Thank you for the opportunity to respond to this
compliant
Plexus Worldwide works diligently to ensure all of our
products and their associated claims can be scientifically substantiated, and
are in accordance with all state and federal regulations.
Although Plexus Independent Ambassadors are generally
free to operate their businesses as they see fit, they too are expected to do
so in a manner that complies with all state and federal regulations, as well as
comply with all of Plexus’ terms, conditions, policies and procedures
Under no circumstances may an Ambassador prescribe any
Product as suitable for a particular ailmentNo claims may be made as to
therapeutic or curative properties of any Product offered by the Company
The
only claims and representations Ambassador may make regarding Products are
those found in the literature distributed by the Company, or claims found on
Official Company WebsitesAny third-party material used for Ambassador
Business must comply with all federal and local laws and regulationsAn
Ambassador may not make any express or implied health or medical claims of any
kind relating to any Product except for those claims, if any, that are
published in Company literature approved for the country in which the claims
are presented
Violation
of Plexus’ policies, such as making unsubstantiated claims, will result in but
is not limited to termination of Ambassadorship and/or forfeiture of
commissions
Should
the complainant come across any potential policy violations they may notify the
Plexus Compliance department directly at *** or ***
For
our current product line and their associated benefits please visit ***
Please let me know if you need anything further

Revdex.com:
Product was received overnight as promised and I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Amy H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s preferred customer account has been closedThe
complainant contacted our customer service department by email on 3/14/to request the day money back guarantee for their preferred customer accountAny orders that processed days prior to this date will be refunded minus the original shipping chargesThe complainant’s order *** dated 1/14/will be refunded, $USD The complainant’s order *** dated 2/14/will be refunded, $USD Please allow 5-business days for these refunds to be processed and these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service delaysWe apologize for the delay The complainant, Renee Phillips created an Ambassador account and agreed to the Ambassador Policies and Procedures on 12/31/Section Letter LReturns, Refunds, and ExchangesNumber Reads;
Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorizationOnce this is done, send the four collected items to PlexusPlexus will issue replacement product for return product submitted Our return policies are also viewable at http://plexusworldwide.com/products/guarantee
The complainant will be shipped replacement product for the return product submitted and refunded to their direct customer
Order X has been created on their account to replace them one Plexus Slim and one Tri-Plex Combo
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has updated their computer systems which has caused customer service delaysWe apologize for these delaysThe complainant’s ambassador account *** has been closed
The annual membership fee order *** dated 4/24/will be refunded, $Please allow 5-business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant created an ambassador account 1/15/with the purchase
of a welcome packThis welcome pack includes the signup fee of $and products discounted further than the ambassador pricingUnfortunately I am not able to locate any substantiation of the complainant’s request to cancel their account or monthly auto shipmentThe day money back return policy is offered to Plexus Worldwide customersThis return policy does not apply to ambassador accountsPlease see the attached return policiesHowever is the interest of resolving this complaint the complainant’s ambassador account has been closed and the monthly auto shipment canceledThe complaint’s orders will be refunded minus the original shipping charges per refund policesThe accounts original signup fee will not be refunded The complainant’s order *** dated 1/15/has been refunded, $The complainant’s order *** dated 2/26/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/24/to request that future monthly auto shipments be canceledThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledWe apologize for the delayIf the complainant wishes to be reimbursed for any banking fees they feel to be caused by Plexus Worldwide we ask that they provide substantiation of these fees and how they were directly caused by Plexus WorldwideFor example please provide banking statements showing how fees were directly occurred from Plexus Worldwide charges and the exact amounts from 11/24/to 3/28/Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/1/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/1/has been refunded, $The complainant’s order 8*** dated 1/1/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

*** ***To whom it may concern;
Thank you for the opportunity to
respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 10/29/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 10/19/has been refunded, $
The complainant’s order 8*** dated 11/19/has been refunded, $ The complainant’s order *** dated 12/19/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** has been refunded, $153.07.The complainant’s account has been closedIf you should need
anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 11/24/has been refunded,
$121.08.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies.The complainant created their customer
account on 4/15/and set up with a monthly auto shipmentOn 8/16/the monthly auto shipment waschanged from the 15th to the 16th of the monthThecomplainant contacted Plexus Worldwide’s customer service on 9/16/by phoneand by four emails to request that the account be canceled and the order thatprocessed that day, 9/16/be refunded The complainant’s account was canceled and order was refunded was requestedThe complainant requested in their complaint that nofurther products be sent but unfortunately the order that they were already refundedfor has already shippedIf you should need anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 10/23/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 11/7/has been refunded,
$37.56.The complainant’s order *** dated 12/7/has been refunded,
$37.56.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return these orders at this timeWe
apologize for the delayPlease let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 02/28/At the time of sithe complainant agreed to the
Policies and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.The Ambassador had complete access to turn off her Auto Qualification (automatic order set up to insure ambassador if qualified to earn commissions) at any time through her online accessThe request made to our Ambassador Relations Center to cancel the ambassador’s account was made after the March order had shipped and with no indication of returning the March orderThe request for a refund on all products was made outside of the Ambassador return policyIt is our responsibility to adhere to these Policiesand Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the formThis will remove all credit card information and inactivate the account.Also, our Quality Assurance department is responsible for documenting the complainant’s experienceIf the complainant would please reply to the questions below for documentation purposes.Questionnaire to completeWhat have you experienced including any symptoms or side effects?What product(s) do you believe could have caused the symptom(s)?What conditions are the product(s) stored?Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?Why do you feel that your symptoms/condition is associated with the product(s)?Have you used any home remedies or over the counter products to alleviate your symptoms?Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed this action and I consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysThe complainant’s order placed 11/7/was
delivered
11/19/with the tracking number ***The complainant’s account and future orders have been
canceledPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysI have reviewed the complainant’s accountThe complainant’s
customer review was replied to 11/14/I'm so frustrated with this companyI've been trying for
six weeks to get them to cancel my auto shipTheir customer service has only
had auto respond emails and now those have stopped when I emailI've called
times being on hold I've an hour each time never getting a live person only
recordingsNow when I call I get a message telling me their number is
disconnected, I believe they have blocked my numberI faxed their offices
asking them to CEASE shipments to no availI'm going to have to request a new
credit card number to get this to stopHorrible customer service!Review By: *** *** (***@gmail.com) - Zip Code:
72712Submitted: 11/14/2015I have just reviewed your account and located your emailsI
am so sorry for the delayPlexus Worldwide has recently changed all computer
systems over to new computer systems and this has caused some delaysI will
send you a personal email confirming your refunds and your accounts closure
Our customer service department is experiencing long hold times while we are
striving to catch up from this systems change but their phone number has not
changed from ###-###-####Submitted: 11/14/2015The complainant was also personally contacted by email on
11/14/Posted on: November 04:PMHello *** ***,Customer ***,Thank you for your patienceWe are happy to assist you with
your request.We apologize for the delayWe are striving to do our best
in accommodating our ambassadors' andcustomers’ requests during our computer systems change over
This change over caused unforeseendelays.Your 10/4/order *** has been refunded $137.20.Your 11/4/order *** has been refunded $136.82.Please allow 3-business days for your bank to process this
transaction and the funds to reflect back into your account.Your payment information and auto shipment have been removed
from the accountThe account has been closed.Please let me know if you need anything further.Thank you,Ashley Marie E***Compliance AgentPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been
closed.Any future activity has been cancelledThe complainant’s order *** dated 12/26/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further