Plexus Worldwide

Since I've taken these products in July I have no more migraines after suffering with them for over years

Thank you for the opportunity to respond to this complaintWhile I sympathize with the concerns of our Ambassador in regard to the privacy of customers, evidence of all sales is required upon requestBefore becoming an Ambassador all applicants must agree to our Policies and ProceduresIncluded
in these is a Seventy Percent RuleI have copied that portion of our policies and procedures below.Seventy Percent RuleAn Ambassador certifies with each new Product order that he or she has sold or consumed at least 70% of all Product purchased in prior ordersEach Ambassador that receives Commissions and orders additional Product agrees to retain documentation that demonstrates compliance with this policy, including evidence of Retail Sales, for a period of at least four (4) yearsAn Ambassador agrees to make this documentation available to the Company at the Company’s requestFailure to comply with this requirement or falsely representing the amount of product sold or consumed in order to advance in the Compensation Plan constitute a breach of the Contract and is grounds for terminationFurthermore, a breach of this requirement entitles the Company to recover any Commissions paid to the Ambassador for any period of time during which such documentation is not maintained or for which this provision has been breached(Plexus Worldwide Policies and Procedures, p.19, Section 6, Article I)Without providing the evidence of sales the Ambassador is failing to comply with this requirementUnfortunately, this is a requirement and an exception could not be made.If you need anything further please let know.Thank You,Plexus Worldwide, Inc

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/30/to request that future monthly auto shipments be canceled and also inquired about returning products
The complainant’s order *** dated 10/27/has been refunded, $ The complainant’s order *** dated 11/27/has been refunded, $ The complainant’s order *** dated 12/27/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this complaint
I have reviewed the complainant’s account with our companyThe complainant’s original order has been canceled and a full refund of $processed today
A new replacement order has been created and processed
today with no additional charges
If you should need anything further please let us know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Brandy F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. My credit card is not showing a credit from 01-05-at close of business, today, 01-07-14. Credits usually show online in hours. When I actually see the refund posted, I will then consider this closed and not until that time. It is very sad it took this action on my part to get this accomplished, if it indeed has been completed.
Regards,*** ***

I have lost pounds since starting this product I feel betterLook better and have nothing but wonderful things about it, best partI have come off one of my blood pressure medsI feel awesome!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Charity F*

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
complainant’s order *** dated 11/24/was
delivered 12/11/with the tracking number ***Please
see the attachmentsWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThe complainant’s ambassador account has been closedPlexus Worldwide’s return policies can be viewed at ***eAlso please see the attachedThe complainant created an
ambassador account on 6/19/and agreed to the ambassador return policyAfter reviewing the complainant’s account I see that they returned their last order *** dated 9/1/outside of policy and we were not able to contact the complainant about this unauthorized returnIn the interest of resolving this complaint this order will be refunded minus the original shipping charge of $The complainant’s order *** dated 9/1/will be refunded $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timePlease let me know if you need anything further

Ordered products, only received one in the mailWas charged $Have called and emailed them multiple times only to be told that they cannot give me a refund unless I return the products I ordered within days of receiving themHow can you return something you did not receive? That made the Customer Service Representative laugh, and she literally told me she was unable to help me
I actually do like the products, but how can I recommend them to anyone when this happened to me? They took my money, but failed to deliver what I ordered
I was told I'd have to place another order in the meantime while they resolve my issueThey must be crazy to think I'd actually give them more of my money in the meantime
Worst customer service experience I've encountered

Do not order from Plexus companyI tried the plexus slim once and had severe diahhrea for a weekI have been trying to contact them for my refund and have been placed on hold for a lengthy timeI left an email two weeks ago, with no responseAll I want is my refundDo not try this productDo your research firstI will share my experience on *** and the internet until I receive my refund!!!! I am still on hold for a customer representative

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintWe recently up dated our computer systems which has caused some unforeseen issues and confusion among our customers and ambassadorsThis has unfortunately caused delays in our customer service and shipping timesWe are striving to do our best in accommodating our ambassadors' and customers’ requestsPlease see the attached image, “Emailed 4-25-2016” in which the complainant, Andrea M Roe requests that we keep the products and refund her moneyPlease see the attached image, “*** Refunded in Full.” The complainant’s order has been refunded in full $in two separate transactions of $and $Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the dates that they were processedPlease let me know if you need anything further

Thank you for the opportunity to provide an additional response to this complaint. As previously stated, we are unable to honor Ms***' request to be treated as a consumer, as she signed up to be a distributor, agreeing to all Policies and Procedures on 2/11/2014. In regard to her complaint:
- The Day Money Back Guarantee highlighted on our packaging is for Customers (as outlined in the Policies and Procedures)
- The Return and Refund policy is clearly stated in aforementioned Policies and Procedures
- Section 6, Article L, Line Item pertains to the Ambassador Return Policy, Line Items & pertain to the Customer Return Policy, where the Day Money Back Guarantee applies
Upon further review of her account, I do see that she never put a stop to her automatic monthly order (something she chose upon sign up), the most recent order processed on 3/27/2014. I have refunded this order (as if falls within policy) and turned off her automatic monthly order. Again, if Ms*** wishes to cancel her Distributorship, please have her contact Ambassador Relations at *** *** or email *** to request a cancellation form

Thank you for this opportunity to respond to this complaintI have looked into the complainants account with usI was able to locate the refund request and expedite the processingThe refund has been processed as of today, 04/24/ We sincerely apologize for the delayPlease allow 3-
business days for the credit to be reflected, depending upon the financial institution.I hope this is to the satisfaction of the complainantIf you should need anything further please, let me know.Thank you

To whom it may concern;
Thank you for the opportunity to respond to this complaint
Thank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays
The complainant's order #*** dated 5/30/
has been reshipped with the FedEx Overnight tracking number *** to ensure its prompt deliveryDue to this inconvenience and as a sign of good faith Plexus Worldwide has issued a full refund for order #*** in the amount of
Please allow 5-business days for these funds to reflect on the complaint's payment method
We apologize for the delays
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s preferred customer account has been closedPer our
preferred customer refund policy the complainant’s order *** dated 3/7/will be refunded, $However it is not necessary to return the order or original packaging at this timeWe apologize for the delaysPlease allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s ambassador account has been closedThe monthly
auto shipment has been canceledThe complainant’s order *** dated 12/25/has been refunded, $The complainant’s order *** dated 1/25/has been refunded, $The complainant’s order *** dated 2/25/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***