Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I cannot accept this response until the funds have actually been refundedAs of today 4/15/16, they have notSince opening this case, I have received hostile and threatening emails from one of the Plexus ambassadors, John Mark LancasterIt seems as though Plexus Worldwide cannot act as a whole and I am receiving very conflicting responsesJohn M*** L*** is a representative of Plexus Worldwide who is tasked to speak on behalf of Plexus WorldwideI am not sure which Plexus Worldwide representative can be trusted with this matterOnce this issue is resolved and the $has been returned to my account, I will happily close this claim with satisfactionThank you

To whom it may concerns;
Thank you for the opportunity to respond to this
complaintPlexus Worldwide has invested heavily on personnel and systems in recent months in an effort to increase our cyber securityIncluded in those efforts is a specific team and industry leading software specific to identifying fraudulent credit card transactions
It appears that the complainant has been the victim of credit card theft, and unfortunately the card was used at our place of businessBecause the theft was the type we refer to as identity theft, the name, billing address, and even the CVV code were all present and accuratePlexus has no way of knowing the charge was fraudulent until reported
Once reported we were able to confirm that an account was created using the complainant name and credit card informationOnce we were made aware that this account was fraud, the card was refunded in full
Although these issues can often be beyond Plexus Worldwide’s control, we work diligently to handle each issue swiftly as soon as we were made aware
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 2/26/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in full The complainant’s order *** dated 2/28/has been refunded, $ The complainant’s 2/26/email also requested the day money back guaranteeAny orders with in this policy will be refunded minus their original shipping charges
The complainant’s order *** dated 1/28/has been refunded, $ The complainant’s order *** dated 12/29/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at
***Also please see the attachedThe ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/5/through the online sign up process. The complainant’s order *** was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded minus the original shipping costsThe complainant’s ambassador account has also been closedThe complainant’s order *** dated 3/5/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Ethan B***

To whom it may concern; Thank you for the opportunity to respond to this complaintTo ensure all auto shipment orders are shipped as quickly as possible all auto shipments are processed as early as 12:a.mon the order dateAfter reviewing the complainants order history we were
able to confirm that their cancellation of their auto shipment was not done until after their 7/28/order has processed, packed and shipped. Further review of the complainant’s account confirmed that the complainant was a Plexus AmbassadorThe ambassador return policy is in the ambassador policies and procedures that the complainant agreed to on 5/4/through the online sign up process. The ambassador return policies can also be viewed a* *** Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionFurther review of the complainant’s information confirmed that their order (***) was delivered on 7/28/2016, but that they unfortunately did not contact Plexus until 8/4/2016, which is outside of the days provided by the Ambassador Refund policyAlthough the complainant is not within the allotted time frame, as a sign of good faith, Plexus will be issuing a refundA refund for order *** in the amount of $was processed on 8/22/ Please allow 5-business days for these funds to reflect back into the complainant’s bankThe complainant’s ambassador account has been closedPlease let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 10/17/At the time of sithe complainant agreed to the Policies
and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-salable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policyIt is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 3/15/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movementsIf this order does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
We apologize for the delays
Please let me know if you need anything further

Love my products! I've came off of different medicines since starting these products months ago

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Ambassadors are now able to visit *** to
register their accounts and log in to manage their own auto shipmentsCanceling and making adjustments to monthly auto shipment orders can be done online at *** by first registering and then logging in to the accountThe complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceledThe complainant submitted our Ambassador Cancellation form on 2/17/Any orders that processed after this date will be refunded in fullThe complainant’s order *** dated 3/15/will be refunded, $Please allow 5-business days for these refunds to process and funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me I have received all refunds requested and now consider this matter resolved Thanks for your attention to this matter and helping me to resolve my issues with this business
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 12/26/has been
doubled to two Tri-Plex Combos to compensate for the extreme inconvenienceOrder *** was created on the complainant’s account to account for the inventory of the doubled orderThis order did not create any further charges to the complainantOrder *** and *** totaling two Tri-Plex combos are being UPS Next Day Aired together in one package to the complainant with the tracking number *** We apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 11/20/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullIf the complainant wishes to be refunded for any further orders we ask that they provide documentation of email or phone requests to our customer service department at a date prior to another order on the complainant’s account
The complainant’s order *** dated 3/24/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delays
Please let me know if you need anything further

To whom it may concern;
We would be happy to answer any questions the complainant may haveUnfortunately we are limited in amount of information we can provide in this response as we are restricted to characters per response
With regards to policy violations, the complainant has placed orders on other individual’s accounts, which violates Plexus compensation manipulation policiesAdditionally the complainant may be in violation application & inaccurate information policies, as well as our online sales policies which states that ambassadors may not sell or facilitate the sale of products on unauthorized internet websites such as Amazon and eBay
If the complainant wishes to discuss this further they can contact the Compliance department at ###-###-####
With regards to the complainants orders we have found remaining orders that were in some form of open or processing status
Order # *** has been shipped
Orders # ***, ***, ***, ***, *** have all been stopped and refunds will be issued
Please be aware that refunds can take 5-business days to reflect back onto the original payment method
For more details regarding these orders and all other successful orders please see attached Excel sheet
Please let me know if we can assist further

To whom it may concern; Thank you for he opportunity to respond to this complaintThank you for your patiencePlexus Worldwide’s return policies can be viewed at *** Also please see the attachedThe ambassador return policy is also in the ambassador
policies and procedures that the complainant agreed to on 4/2/through the online sign up process. Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order *** was a welcome packThis order included their $signup fee and discounted products.In the interests of resolving this complaint this order will be refunded in fullThe complainant's order *** dated 4/2/has been refunded, $Please allow 5-business days for these fund to reflect back into the complainant's bankThe complainant's ambassador account (account# ***) has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order replacement *** dated 4/22/has been
assigned the USPS tracking number ***When the order does ship in the future the complainant may keep this orderThe complainant’s order *** has been reshipped with the *** ** overnight tracking number *** to ensure its prompt deliveryWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/6/to request that future monthly auto shipments be canceled and return order
The complainant’s order *** dated 12/6/has been refunded, $ The complainant’s order *** dated 1/6/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

As you can see, the charge clearly has posted on my statement Also, with each conversation with CS, each rep assured me this would be taken care of It was never told that the transaction was voided Which again, clearly it was not voided as it shows on my statement It was not voided and not refunded I have been checking my activity weekly

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Account has been closed and the auto-
shipment
canceledThe complainant’s order *** dated 10/25/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountPlease let me know if you need anything further