Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
The monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/12/has been refunded, $The complainant's order dated 11/has been also refunded in the amount of $99.85, totaling a refund of $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant contacted our customer service department by email on
3/6/to request to return for refund orders *** and ***Both orders will be refunded minus the original shipping charges per our preferred customer refund policyHowever it is not necessary to return the orders/original packaging at this timeThe complainant’s order *** dated 1/21/has been refunded, $The complainant’s order *** dated 2/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order #*** dated 10/24/was refunded $on 1/5/(Please see attached screenshot as confirmation)
Additionally, order #*** dated 11/24/was refunded in full $on 1/5/(Please see attached screenshot as confirmation)
We would like to apologize for the for annual membership charge of $and delayed resolutionUnfortunately our recent system update caused an error which did not recognize the complainant’s cancellation request
A refund for $was issued on 9/9/(Please see attached screenshot as confirmation)
Please allow 5-business days for these funds to reflect back into the complainant’s bank The complainant’s ambassador account has since been closed and credit card information has been removed
Please let me know if you need anything further
Tell us why here

It has been a week since I contacted the Revdex.com (Complaint #***) in regards to my Plexus Worldwide product order *** Plexus responded that they have refunded my credit card$for the purchase As of today, March 24th, I have NO credit issued to my credit card account for the refund I ask the Revdex.com to intervene and help me resolve this lack of followup Lynn J***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and
closedThe complainant’s order *** dated 11/28/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

I cannot get a response regarding my order placed on 10/28/ I have emailed them times I have repeatedly called them and have benn placed on hold indefinately I have literally put the call on speakerphone at work and had to listen to their annoying recording for over hour until I finally had to hang up Terrible customer service This is unacceptable They charged my bank account on 10/29/ Why hasn't this shipped yet? Are they still in business? This "Amway Wannabe" company is horrible
Would not recommend to my worst enemy

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order *** dated 10/25/
was
delivered today, 12/11/with tracking number ***The complainant’s order *** has been replaced with
order *** which has been shipped with the tracking number *** The last update from USPS was arrived at
USPS Facility in Denver, CO today 12/11/This package should be
delivered tomorrow or 12/14/The complainant’s order *** dated 10/25/has been
refunded, $We apologize for the shipping and customer service delay.Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountThe complainant’s Ambassador Account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint Thank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays We are sorry to hear that the complainant’s personal
information was compromisedWe suggest they contact their bank as soon as possible to close that bank account and have a new card issued. If the complainant would like to provide more information about the fraudulent charges to help us locate them we can refund the chargesPlease provide the last four numbers of the compromised card, the expiration date, the date of the charges and the exact amount of the charges have already been provided $and $263.95. Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
monthly
auto-shipment canceledThe complainant’s order *** dated 9/3/has been
refunded, $The complainant’s order *** dated 10/3/has been
refunded, $124.95. Please
allow 5-business days for these funds to reflect back into the complainant’s
bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaint.In reviewing the complainants account, it appears that the refund has been processed on 5/5/I have attached screenshots of this transaction Please let us know if there are any further issues with this complaint Thank you

Saw a friend share a lot of posts on social media about this weight loss product so wanted to tryWithin a week after signing up as a Ambassador I received and tried my products and came very close to running to the hospital most likely from one of the products called AcceleratorThat morning I drank a slim drink and took capsules the bottle does not say to take with foodMy hear-rate was over I started to get really scaredI called the company and they said they do not know why this would happen and said I should ask a pharmacist to ask what was in the product that would cause my heart to be that highIf anyone takes this product please be carefulI have read several reviews and did more research on the company and their products after this happened and I am not the only one this has happened to
The next day I canceled my membership asked for a refundIt took almost a month to receive an email that the membership was canceled and I still have not received the membership fee returned

What are the non-compliant issues? I was not aware I was doing anything wrong? With all of the calls I made to Plexus, why was I not told that my account was on hold? This would have saved everyone involved a whole lot of time and frustration What about the orders on hold that have been paid for? If you do not intend to ship them out, then I want to be refunded immediately The reason it shows several attempted processes is because I was trying to get my orders placed! The orders would not go through online yet they would go through when I called on the phone? I did try several times to process orders This all does not make sense at all and is very sketchy I did provide my SS # when I signed up to be an ambassador I have no idea why you were unable to process it but the info was provided

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, but disagree with the comments that they have made stating that they never received my fax copy of the cancellation. I had multiple representitives state over the phone that it was noted on my account that the form was faxed in and welll as a minimum of e-mails and not one of them mentioned that they had never received my fax. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

To whom it may concern;
Thank you for the opportunity to respond to this complaint
8pt;">Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s customer, *** * ***, order *** dated 2/18/has been UPS overnight shipped with tracking number ***
We apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThe ambassador return policy is detailed in the ambassador policies and procedures that the complainant agreed to on 12/30/through the online sign up process. Ambassadors may return product for a full
refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionHowever in the interests of resolving this complaint the complainant’s account will be closed and the two requested orders refunded minus any original shipping charges outside of the ambassador return policyHowever is it not necessary to return these orders or their original packaging at this timeThe complainant’s order *** dated 12/30/will be refunded, $The complainant’s order *** dated 1/26/will be refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankThe complainant’s ambassador account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintThe complainant and myself and be corresponding by email this morning, 12/31/Please see the attached emailsPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Love what plexus has done for me!!!

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s customer, *** * ***, order ***
dated 2/18/has been UPS overnight shipped with tracking number ***We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter a review of the complainants account we have confirmed that their most recent order, order #***, was placed through their back-office EVO accountUnfortunately, this order was created as a piorder
from one of our will-call locationsUpon notification that this order would not be picked up from the designated will-call location the order was refunded in fullA refund of $was issued on 5/30/In accordance with the Plexus Worldwides' Day money back guarantee we have also issued a full refund of the complainant’s membership fee and welcome pack order, order #***A refund of $was issued on 6/5/Please allow to business days for these funds to reflect to the original payment method(Please note that this refund may reflect as two separate deposits, one for $and another for $161.03) The complainants account will be terminated as requested and no additional charges will occur