Plexus Worldwide

I love the products I am years old and the Slim has helped me regulate my blood sugars, they were out of control before-high at night and low in the morning They are stable now My doctor approved my use of the Slim, the probiotic and the vitamins

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 11/25/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 11/28/has been refunded, $The complainant’s order *** dated 12/27/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s wife, M*** *** account *** has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant’s order *** dated 2/14/has been refunded, $ The complainant’s order *** dated 1/14/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this timeWe apologize for the delay
Please let me know if you need anything further

***To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledThe complainant’s order *** dated 10/28/has been refunded, in addition to order *** dated 11/28/Typically we would not refund shipping as the orders have shipped, but we have gone ahead and included the shipping charge in the refund, out of good faith.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
accountThe complainant contacted our customer service department by
email on 11/20/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/8/has been refunded,
$105.84.Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintUnfortunately I am not able to locate any email replies from the complainant’s provided email address, ***Please see the attached correspondence without replyHowever with this notification I was able to contact our refunds department and whom confirmed one of the owed $refunds did not processed correctlyWe apologize for the delayPlease see the attachedThis refund has been processed todayPlease allow 5-business days for these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service delaysWe apologize for these delaysThe complainant’s order
*** was purchased by an Independent Ambassador Emily P*** ID# *** and resold to the complainant, Shannon H*** as a direct customerOur direct customer return policy can be viewed at http://plexusworldwide.com/products/guarantee and reads; If a customer is unsatisfied with a product purchased directly from an Ambassador, they have up to days to return to that Ambassador their unused product and its original packaging, their full name, phone number and emailOnce this is done, the Ambassador issues the customer a refund for the purchase priceThe Ambassador then contacts Plexus Customer Service for authorization and sends the collected items to PlexusAfter contacting the customer to verify that you have issued their refund, Plexus will issue replacement product for the return items submittedWe have attempted to contact Emily P*** by phone and email to inform her of this policy and her responsibility as Shannon H***’s Ambassador to refund her $After Shannon H*** has confirmed this refund a replacement Plexus Slim will be shipped to Emily P***It is not necessary to collect or send in the used product at this timeWe have also replied to Shannon H***’s emailPlease keep up updated of this process and contact with Emily P***Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedWe apologize for the
delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledThe complainant’s order *** dated 11/6/has been refunded,
$109.95.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return this orderWe apologize for
the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** was shipped twice but only charged once to the complainant’s card ending in The complainant’s order *** *ated 10/16/has been refunded, $The complainant’s order *** dated 11/16/has been refunded, $The complainant’s order *** dated 12/16/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
accountThe complainant contacted our customer service department by
email on 10/12/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 10/12/has been refunded,
$116.74.The complainant’s order *** dated 11/12/has been
refunded, $116.50.The complainant’s order *** dated 12/12/has been
refunded, $116.50.Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe
apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: it is still completely unacceptable it took this long for a replyPlexus is a disgrace of a company and I will actively dissuade anyone from using them
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledThe complainant’s order *** dated 10/28/has been refunded, $109.71, which is the cost of the shipment minus shipping cost, per policyPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

I am totally disappointed and heartbroken with Plexus The way this business is being ran is totally unacceptable A website change went into effect in October and it has been a nightmare You can't get thru on the phone lines You can't get a response from email You can't get your products thru the mail in any kind of timely manner or at all You can't get a refund in a timely manner or at all What seemed to be a nice company with good leaders, now seems like the company from hell and I won't say what I think about the leaders because it is so bad It's like the ambassadors are trying so hard to get customers that every time I look at facebook I see another gimmick about these products Like body cream that makes your hair look fabulous....come on! People giving this stuff to their pets! People being healed from cancer and fibromyalgia and sugar diabetes PLEASE....STOP THE MADDNESS!!! Do these people has no compliance? Can they just say anything about these products How do they stay in business with this horrible service?

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed
The complainant’s
order *** dated 11/08/has been refunded, $ Please allow 5-business days for refunds to
reflect into the complainant’s bank accountIt is not necessary to return the orderWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Ambassadors are now able to visit *** to register their Ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at *** by first registering and then logging in to the Ambassadors account The monthly auto shipment has been canceled on the complainant’s ambassador account ***The complainant may access their account online through ***If the complainant wishes to close their account before their membership fee is due on 6/2/they may contact me by email after completing this electronic form, ***
The complainant contacted our customer service department by email on 10/23/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in full The complainant’s order *** dated 10/25/will be refunded, $ The complainant’s order *** dated 11/25/will be refunded, $ The complainant’s order *** dated 12/25/will be refunded, $ The complainant’s order *** dated 1/25/will be refunded, $ The complainant’s order *** dated 2/25/will be refunded, $ The complainant’s order *** dated 3/25/will be refunded, $ Please allow 5-business days for these to be processed and these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this timeWe apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 10/22/has been refunded,
$160.39.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Ambassadors are now able to visit *** to register their Ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at *** by first registering and then logging in to the Ambassadors accountThe Ambassador Cancellation form is also available by logging in and clicking communications, then library, and under business forms click ambassador cancellation form The complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceled
The complainant contacted our customer service department by email on 3/18/to request that their account be canceledAny orders that processed after this date will be refunded in full The complainant’s order *** dated 3/26/will be refunded, $ Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s accounts have been
reviewed and closed The complainant’s
order *** from 10/22/has been refunded, $The complainant’s
order *** from 11/22/has been refunded, $58.59. Please
allow 5-business days for refunds to reflect into the complainant’s bank
accountIt is not necessary to return either ordersWe apologize for the delay in our responsePlease let me know if you need anything further