Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for the delays When the complainant refers to his wife we are assuming he means his sponsoring Ambassador Donna * D***The Ambassador Account *** Donna * D*** has been closed and the monthly auto shipment has been canceledThe preferred customer account *** Jeffrey D*** has been closed and the monthly auto shipment has been canceled Unfortunately the only emails sent to *** that we are able to locate from ***, *** and *** are dated 4/18/and 4/19/and only requesting to cancel Jeff D*** accountPlease see the attached
No orders processed on Jeffrey D*** preferred customer account on or after 4/18/However in the interests of resolving this complaint MrD***’s last two order can be refunded minus the original shipping charges under our preferred customer day money back guarantee
The complainant’s order *** dated 4/7/will be refunded, $ The complainant’s order *** dated 3/7/will be refunded, $ Please allow 5-business days for these refunds to be processed by the complainant’s banking institution and the funds to reflect back into the complainant’s bank It is not necessary to return these orders or original packaging at this time
If the complainants wish to be refunded any further please provide documentation of their requests to cancel their accounts at an earlier date
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed
The
complainant’s payment information and monthly auto-shipment have been removed
from the account The account has been
closedThe complainant’s 11/16/order *** will be refunded
$for the product adjustment that they were trying to contact our customer
service department to make Please allow
5-business days for these funds to reflect into the complainant’s bank
accountIt is not necessary to return the orderWe apologize for the delay in
our responsePlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Stacey D[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/16/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.The...

complainant became an Ambassador (distributor) with Plexus Worldwide on 8/6/2015. At this time of sign-up through our website, the complainant agreed to the Ambassador Policies and Procedures that all Ambassador Accounts agree to upon creation of an Ambassador account.It is our responsibility to adhere to these Policies and Procedures, therefore I am unable to grant the complainants request to refund the order outside of policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador Return policy below for reference.Section 6.L.3 – Returns, Refunds and Exchanges3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers and ambassadors are now able to visit [redacted] to register their preferred customer and ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customer and ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer or ambassador account.
The preferred customer account 681167 Terry Lutz has been closed. The monthly auto shipment has been canceled. Orders [redacted] and [redacted] have been voided from attempting to process.
The account holder contacted our customer service department by email on 10/15/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 80750165 dated 12/11/2015 will be refunded, $77.55.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After research of the account, we have determined that Ms. [redacted] was entitled to a refund.  The Ambassador she purchased from should have provided the funds to her and she had not.  On May 19, 2014 our accounting department...

was instructed to issue a check to Ms. [redacted] in the amount of $110.
Our apologies to Ms. [redacted] for the frustration and time involved in resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowthe order I placed in April was as a customer, from a different advisor. I did not profit what so ever from the sale. I specificly ordered as a customer because of the 60 day money back guarantee. maybe the rules should be more specific and include that ambassadors are not customers even if they order as one. 
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to summit a second response to this complaint.
The complainant’s refund requests were denied due to the lack of evidence provided linking the complainant’s illness to Plexus products.
In the interests of resolving this complaint we will make an exception to the Ambassador return policy.
(Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.)
The complainant will be refunded the purchase price for any products returned in resalable condition.
Please provide the tracking number for your shipment back to;
[redacted]
Revdex.com Complaint# [redacted]
[redacted]
[redacted]
A refund will only be made after the product has been returned.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 9/29/2015 to request that future monthly auto shipments be canceled and to return previous orders received on the account. The complainant’s order [redacted] dated 12/25/2015 has been refunded, $112.39. The complainant’s order [redacted] dated 12/22/2015 has been refunded, $82.80. The complainant’s order [redacted] dated 10/25/2015 has been refunded, $112.39. The complainant’s order [redacted] dated 10/20/2015 has been refunded, $90.80. The complainant’s order [redacted] dated 9/20/2015 has been refunded, $105.84 on 10/16/2015. The complainant’s order [redacted] dated 8/25/2015 has been refunded, $108.34. The complainant’s order [redacted] dated 7/20/2015 has been refunded, $86.75. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/22/2015 has been refunded, $135.59.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. The complainant’s order [redacted] dated 9/22/2015 was refunded, $135.26
on 11/9/2015 to a Visa card ending in [redacted].    It is not necessary to return any
further orders. We apologize for the delay in our response. Please let me know if you need anything further.

I had suffered for 3years from a mysterious illness. I had symptoms that were like ALS. I could hardly walk, pain from head to toe, and I was not functioning well. I found out I had MTHFR which are genetic mutations 3 out of 4 to be exact. I started on the Triplex and within three days I started feeling better! Fast forward 8 months! I am totally healed, my mutations have stopped expressing! I have not been sick with even the common cold since I started The XFactor Vitamins and the Triplex. My hair has grown like crazy, and I am thrilled beyond words. Just like anything else you have to take it every day for it to work. The weight loss side can be slow in the beginning if you have unhealthy gut flora. The Probio5 has the only anti fungal in it on the market. It will kill off Candida but, it takes time! Best part you will regain your health! I have seen many healed! God bless I hope I helped you decide to take the best step in getting healthy. God bless.

To whom it may concern. Thank you for the opportunity to respond to this complaint.The complainant was credited an additional $4.05 to ensure a full refund in the amount of $129.00 was issued for order [redacted]. Please allow 5-7 business days for the remaining funds to reflect back into the complainant’s bank.Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 02/15/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant also has access to our Support tab in their back office. This tab does provide phone numbers, an email address and physical address. I have attached a screen shot of this page. Our contact information is located on the packaging of each of our products for convenience as well.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/19/2016 has been canceled...

refunded, $155.20. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

First off, plexus has a bunch of people who DO NOT know diddly squat about the company. I signed up for 34.95$ as an ambassador, I signed up under someone who had an ad saying they would reimburse $30 that day for signing up, so I took advantage of that. Then AFTER I sign up, the ladies didn't want to pay me because I didn't order a welcome pack (I wasn't informed it was a one time option). I signed up to get the deal and then when I could afford products I was going to buy products. I was told my back up order was OFF! And I was told I would be receiving a starter kit. Two weeks later, no starter kit and I find out I don't get that either because I didn't order a welcome pack. So by now I'm upset and don't even want products. I signed a family member up who was lied to about caffeine being in the products and wanted her money back. Then we were both informed the 60 day money back guarantee doesn't apply to ambassadors. We were lied to abiut that too! I have all messages to prove it. Then I'll be dammed of the next day my account isn't charged got 119$ for my BACKUP ORDER THAT WAS SUPPOSED TO BE OFF! that's around the time when this back office crap was being fixed and changed and you couldn't get ahold.of anyone. I received my products October 1st and REFUSED THEM, then I called the 2nd and asked for my refund. I was told it'd take up to 30 days! I never got a confirmation, so I've been calling to get that and find out what's going on with my refund for the past 4 days!!!!!!! I sat on hold a total of an hour and a half on 3 occasions and no one ever answered, as a matter a fact I waited so long that the line asks to enter.some number and hangs up on you. These.last two days I've been calling the recorded thing says there are NO customer service reps to help at this time. I am at a loss for words and at a loss of what to do!! I am stressed and sick and tired of dealing with "plexus" not only will I not recommend this company to anyone I will TRASH TALK IT FOR AS LONG AS I'M ALIVE!!!!!!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/18/2016 has been refunded, $24.95. This is minus the original shipping charge of $4.05 per our Retail Customer refund policy. Please see attached. However it is not necessary to return this order or original packaging at this time.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 02/15/2015. At the time of sign-up the complainant agreed to the Policies and...

Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return policy is also documented on all invoices emailed to the complainant at the time of purchase and available in the back office (personal internet log-in). The complainant also has access to our Support tab in their back office. This tab does provide phone numbers, an email address and physical address. I have attached a screen shot of this page. Our contact information is located on the packaging of each of our products for convenience as well.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.