Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/12/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/7/2015 has been refunded,
$105.34.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to the compliant.After reviewing the information provided by the complainant we have determined that the individual’s orders were not processing correctly due to declines with their credit card. Attached is the image “Attempted...

Processes” which shows dozens of credit card attempts, many on the same days and all for different dollar amounts. This type of activity can often be flagged by the banking institutions as suspicious, resulting in cards being blocked and purchases declining. Additionally further review of the complainants’ account has brought to our attention a number of suspicious and noncompliant issues. Plexus has not been able to verify the social security number provided by the complainant. For tax reporting and identification purposes we require all ambassadors to provide a SSN or other personal identification number. Please see attached We have also confirmed that the complainant has updated their account information and shipping information over a dozen times since the creation of this account on 12/11/2016. Because we have not been able to verify any of the information on the complainants’ account, and there have been numerous suspicious orders while have failed at the processing level we have decided to place the complainants’ account on a hold. Should the complainant wish to speak with the Plexus Compliance department about their account we can be reached at ###-###-#### Monday-Friday 8am-5pm. Please keep in mind that we will not be in the office Monday 1/2/2016. Please let me know if we can assist you with anything else.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant submitted the ambassador cancelation form 2/16/2016. The...

complainant’s ambassador account has been closed. We apologize for the delays. Please let me know if you need anything further.

To Whom It May Concern,We value our Ambassadors, so I want to thank you for the opportunity to address this complaint. Upon review of the Ambassadors account I was able to determine that the Back-Up Order (automatic shipment)was processed on November 25, 2014. This is the...

same day in which the Ambassador emailed to cancel her order.Unfortunately, we would need to be contacted 24 hours prior to any scheduled shipment in order to change or cancel.I do show that the package was refused, and as stated in our return policy, the Ambassador will receive a full refund for the product once the package is received and verified to be in satisfactory condition.Although we are saddened by the Ambassadors request to cancel their ambassadorship with our company we wish to assist in fulfilling this request.We will need the Ambassador to complete the attached cancellation form and return it to us by one of the methods listed on the form. Once the formis received the cancellation can be processed.If we can be of any further assistance please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

I've placed a few orders for Plexus products and have noticed that the tax rate was calculated incorrectly. I have submitted several e-mails and phone calls but have not received a response to address this issue. I only received an automated reply.
I would like to have an explanation regarding how the taxes are calculated.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 2/15/2016 has been refunded, $203.75. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this reply. If the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for review. In addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emails. If the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order. (Please see attached email examples)As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent order. A refund for $180.58 was issued on 9/21/2016. Please be aware that it can take 5-7 business days for these funds to reflect back to the complainant’s bank account. At this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty.  Please let me know if you have any additional questions.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled. All orders after this date will be refunded in full. The complainant’s order [redacted] dated 12/16/2015 has been refunded, $57.96. The complainant’s order [redacted] dated 1/16/2016 has been refunded, $63.95. The complainant’s order [redacted] dated 2/16/2016 has been refunded, $57.96. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found it still active.Upon further investigation I was made aware that our Support Services Department was unable to locate a completed cancellation formfrom the...

complainant. An email requesting the fax number the form was submitted from to better assist in locating the form was sent with no response.We have gone ahead and made an exception and cancelled the complaints account with us without the completed form.We currently do not have a refund guarantee for our annual fees however, by exception, the annual fee has also been refunded as well.I hope this meets the complainants satisfaction. Should you need anything further please let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 3/14/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/21/2016 will be refunded, $28.31. The complainant’s order [redacted] dated 4/21/2016 will be refunded, $32.80. Please allow 5-7 business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment...

stopped.The complainant’s order [redacted] has been refunded, $ 124.95.
Please allow 5-7 business days for these funds to reflect back into the
complainant’s bank account. It is not necessary to return this order.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/2/2015 to request that future monthly auto shipments be canceled and return the previous two orders. Any orders that processed after this date will be refunded in full and the two previous orders will be refunded in full as we were not charging for shipping in November.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $32.33.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $134.88.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $138.93.
The complainant’s order 81028688 dated 12/27/2015 has been refunded, $36.38.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 1/2/2016 was delivered...

1/11/2016 with the tracking number [redacted] We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, I have determined that the above referenced RMA number has been refunded in the amount of $156.01.  That is the order total, minus the shipping fee of $9.15.  The funds were applied to the...

[redacted] used in the original charge, refund transaction #[redacted].
Our apologies for any frustration Ms. [redacted] may have experienced.  Please let us know if we can be of further assistance.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. The complainant’s March 2016 $17.99 commissions were not calculated in our systems and cannot be paid out. Section 5: Compensation, Letter A. Earnings Through Sales. Of Plexus Worldwide Policies and Procedures reads, “Commissions are paid to Ambassadors who qualify pursuant to the Compensation Plan and who are in compliance with the Contract.” Our Compensation Plan reads, “Qualifying to Earn Income, In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.” At this time will be making an exception to our Ambassador Return Policy. Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted] Complainant notified our customer service of their intent to return the product within the required 5 days. However the complainant will not be required to return order [redacted] in new and resalable condition at this time, or any time in the future. The complainant’s order 82247064 dated 3/18/2016 will be refunded, $160.04. Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s retail customer account has been closed.
Retail Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.  See more at: [redacted]
The complainant’s order [redacted] dated 3/7/2016 will be refunded, $114.90.
Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been...

reviewed and closed.  The complainant’s
order [redacted] from 10/18/2015 has been refunded, $84. The complainant’s order [redacted]
from 11/18/2015 has been refunded, $79.95.   Please allow 5-7 business days
for refunds to reflect into the complainant’s bank account. It is not necessary
to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The requested orders will be refunded minus the original shipping charges per our preferred customer refund policy. However it is not necessary to return the orders or original packaging at this time. We apologize for the delay. The complainant’s order[redacted] dated 2/4/2016 will be refunded, $99.85. The complainant’s order [redacted] dated 3/2/2016 will be refunded, $79.95. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.