Plexus Worldwide

To Whom It May Concern,Thank you for allowing me to respond to this complaint. We currently do not have a refund guarantee on our Annual fees therefore no refund was dueWe have however made an exception and refunded the $to the complainant.I hope this
meets the satisfaction of the complainantIf you should need anything further please let me know.Thank you

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has under gone a computer systems updateUnfortunately this has caused some customer service delaysWe apologize for these delays
We are sorry to hear that the complainant’s personal information was compromisedWe suggest they contact their bank as soon as possible to close their compromised bank account.
If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the chargePlease provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge
Please let me know if you need anything further

Tried to place order to help a friend, but their website linked to wrong personI immediately emailed that evening and called the next day to fixHome office gave me scripted responses and was not willing to fix itThey said the only way to fix was to refuse the order, but that would void my ability to return if I re-ordered Their website is confusing and not clear who gets credit for the order Their home office will just give scripted answers and not do much to assist I didn't get good results the last time I tried the product, but wanted to help friend with an orderThey even made that difficult and frustrating

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our companyThe complainant became an Ambassador (distributor) with us on 10/17/At the time of sithe complainant agreed to the Policies and
Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L- Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-salable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policyIt is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed
The monthly auto shipment has been canceledThe complainant’s order *** dated 11/13/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order *** dated 3/2/has been refunded, $
on 4/1/Please see the attachedPlease allow 3-business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account We apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint The complainant’s order *** was placed 3/5/This order’s shipping label was created 3/7/as the pervious tracking screen shot showedThe package was updated in transit to the destination on 3/8/We apologize for the delay Per the complainant’s request the shipping charge of $has been refundedPlease allow 5-business days for these refunds to reflect back into the complainant’s account
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their Preferred Customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at *** by first registering and then logging in to the Preferred Customer’s accountThe Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceledThe complainant’s order *** dated 4/12/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint Please see the attached full response
Please let us know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company
I have found that the complainant is within our customer refund policyThe requested $refund has been processedIf you should
need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/11/to request assistance with monthly auto shipments and their accountAny orders that processed after this date will be refunded in fullThe complainant’s November order will also be refunded due to our preferred customer return policyIt is not necessary to return the orders at this timeWe apologize for the delayThe complainant’s order dated 11/12/has been refunded, $The complainant’s order dated 12/12/has been refunded, $The complainant’s order dated 1/12/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patienceAfter a reviewing the information provided by the complainant we were able to confirm that an order was placed on 7/13/using the complainant’s payment informationA refund was
processed on 8/22/2016, in the amount of $ Please allow 5-business days for the funds to reflect on the complainant’s bank account. We apologize for the delayAdditionally it appears that the complainant may have received some misinformation from our Customer Service teamThis information has been notated and is to be reviewed by management for further actionThe complainant is welcomed to contact the Plexus Compliance department directly at *** should they have any additional questionsThe Compliance Department is available Monday-Friday, 8am-5pm (MST.) Please let me know if you need anything further

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delaysThe complainant’s order ***that processed
in error 11/1/
has been refunded $Please do not return this orderPlease keep in mind
that refunds normally take business days to be completed through the banking
institutions and reflect into the complainant’s accountThe complainant’s account and future orders have been
canceledPlease let me know if you need anything further

I have suffered from different health issues for awhile, mainly pain, fatigue and weight so I figured it definitely could not hurt to tryI love the products, they have helped me regain some energy, feel better physically and mentally, lose weight, reduce sugar intake and the cream is amazing! I signed as ambassador to get the best prices and then began sharing in order to help others who can benefit from the products ?? My upline is great and they are helpful and do tons of challenges and trainings!

To whom it may concern;
0in 0in 8pt;">Thank you for the opportunity to respond to this complaint Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/16/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 12/23/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter speaking with the account holder directly we feel this issue has been resolvedAs a sign of good faith we will be issuing a full refund to the complainantA review of the payment method on file shows
only one charge of $occurred in the last yearAs a result we will be refunding the complainant $If the complainant can provide any documentation showing additional charges have occurred we would be happy to reevaluate the refund amountPlease be aware that refunds typically take 3-business days to reflect back to the original payment methodWith regards to the compliant, the Plexus Policies and Procedures states that a Plexus Ambassador may cancel their contract with Plexus by completing the online cancellation form, or by submitting in writing a cancellation requestAfter reviewing all the information provided we were unable to confirm that the cancellation form was completed or a written request to cancel was submittedAlthough we were unable to confirm the cancellation of this account, if the complainant can again provide any documentation that shows a prior cancellation request was made we would appreciate the opportunity to review this information Please let me know if we can assist further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** *as placed 2/11/This order
was delivered 2/20/with the tracking number *** We apologize for the delayThe complainant’s order dated has been refunded, $It is not necessary to return this order at this timeThe complainant emailed our customer service department on 2/19/Please see the attachedWe have closed the complainant’s accountOrder *** placed 2/22/has been canceled and refunded $Please allow 5-business days for these refunds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedWhere and how would you like the plexus product returned to youPlease let me know asap
Regards,
*** ***

To Whom It May Concern,
Thank you again for the opportunity to respond to this complaintWhile the customer is correct that we refunded the cost of the product, this however was not due to a mistake on our partThe customer placed an order on November 6, (screen shot attached) for four (4) Plexus Slim 30-day packages from our websiteAt the time of the order the customer agreed to receive the same order automatically shipped each month in order to pay a discounted rateThe customer could have canceled any time after daysHaving not canceled before the next shipment was scheduled to ship the customer had days in which to contact us for a return authorizationUpon receipt of the shipment the customer would receive a full product cost refund, as stated in our return policy (also attached)Unfortunately the shipment was never returned so the refund was not given
Out of compassion for the events in this customer’s life at the time of the shipment we went ahead and honored the Day Money Back Guarantee without the receipt of the productIn honoring the Day Money Back Guarantee a full product cost refund was issuedUnfortunately we are unable to grant the request for the refund of the shipping charges
If anything further is needed please let us know
Best Regards,
Plexus Worldwide, Inc