Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/29/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order 82570317 dated 4/13/2016 will be refunded, $147.57. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I prefer Plexus Worldwide issue me a check in the amt of $ 88.62 they agreed to.
Regards,
Di W[redacted]

Worst customer service ever! I was trying to upgrade my account to a preferred customer and the website wouldn't let me. I kept trying and my ambassador called and they told her they knew about it and would have it fixed with in 48 -72 hours. 72 hours later still not fixed and nothing on their website letting you know they are having problems. My ambassador called again and now they said it would take 5-7 days to upgrade my account. Meanwhile I ran out of product that they claim you need to take daily for best results. When I called customer service they wouldn't rush ship, or do anything to help me or try to make it better. Unbelievable!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150674, and find that this resolution would be satisfactory to me. for this complaint   I will also be returning the unopened and...

unwanted products from two previous shipments today for refund/credit to my AMEX account.  My wife and I regard these as part of the same issue. I would also note that my wife contacted the firm by phone at the suggestion of her "ambassador". No mention was made to her regarding a need to contact the firm by email.  I will monitor this situation until full restitution is made.  
Regards,
Franklin G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me.  I had not intended on cancelling my account, but, on further consideration of the gross lack of customer service by Plexus, I suppose this is best.  I appreciate their willingness to financially correct their mistake, though I would strongly suggest that they improve their customer service management, including their e-commerce site.  If those items were dealt with long ago we wouldn't be parting ways. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/15/2016 will be refunded, $118.76. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company.  I have processed the requested refund for$162.95. After reviewing the complainant’s ambassador account I seethat the account remains active. If the...

complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order 80751489 dated 12/1/2015 was refunded,
$68.80 on 12/11/2015.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account from the date that it was processed. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s ambassador account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 3/11/2016 has been refunded, $133.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/2/2016 will be refunded, $115.55. This amount is minus the original shipping charge of $4.05. However it is not necessary to return the order or original packaging at this time. Please see the preferred customer return policy. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 was delivered 1/19/2016 with the tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 12/29/2015 has been refunded, $75.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $85.35.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant emailed our customer service department in
regards to this matter on 11/23/2015. The complainant’s order [redacted] dated 10/26/2015 has been refunded,
$142.00.The complainant’s order [redacted] dated 11/26/2015 has been refunded,
$137.95.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at these time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 3/6/2016 has been refunded, $108.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador...

(distributor) withPlexus Worldwide on 7/21/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassadorrefund policy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent six emails, four of which included the Refund Policies.If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed...

and
closed. As the complainant explained they contacted us by email on
10/16/2015 to take advantage of the 60 day money back guarantee and cancel
their auto-shipment. We apologize that our customer service department failed
to process the complainant’s emails. The complaint’s order [redacted] from 9/27/2015 has been
refunded $131.20 and order 80273464 from 10/27/2015 has been refunded $135.25
today. Please allow 3-5 business days for these funds to reflect into the
complainant’s bank account. Please do not return either of the orders. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/13/2015 to request that future monthly auto shipments be canceled
and was incorrectly informed by a customer service agent. We apologize for this
mistake. The complainant’s order [redacted] dated 10/25/2015 has been refunded,
$118.95.The complainant’s order [redacted] dated 11/25/2015 has been refunded,
$114.90.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/30/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 81365884 dated 1/25/2016 has been refunded, $84.00.
The complainant’s order 81833305 dated 2/25/2016 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant would like to also be refunded for order 80970506 dated 12/25/2015 please provide substantiation of request to cancel 12/24/2015 or earlier.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/24/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/4/2016 has been shipped with the tracking number [redacted]
We apologize for the shipping delays.
Please let me know if you need anything further.