Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s ambassador account has been closed. The...

complainant’s annual membership fee order [redacted] dated 2/14/2016 has been refunded, $34.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

Amazing, life-changing products, corporate leaders who care about the ambassadors & customers, and an incredible business opportunity.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 1/19/2016 has been refunded, $134.91. This is minus the original $4.05 shipping charge per our preferred customer return policy.
The complainant’s order [redacted] dated 2/19/2016 has been refunded, $138.96. This refund is in full due to the order being canceled before shipment.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
The complainant’s account has been closed.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 1/17/2016 has been refunded, $158.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

The correspondence gives conflictual information.    In one paragraph it says "DO NOT RETURN" the product and in another it says "RETURN".    Please let me know what is desired.  Otherwise, the refund and closing of my account is acceptable.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 10/26/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 11/10/2015 will be refunded, $105.15. The complainant’s order [redacted] dated 12/10/2015 will be refunded, $95.15. The complainant’s order [redacted] dated 2/10/2016 will be refunded, $109.19. The complainant’s order [redacted] dated 3/10/2016 will be refunded, $109.19. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed. The complainant was in contact with our customer service
department on 11/25/2015. The complainant’s order 80061949 from 10/7/2015 was
refunded on 11/25/2015. The complainant’s order [redacted] from 11/7/2015 has
been refunded today.  Please allow 5-7
business days for refunds to reflect into the complainant’s bank account from
the day that they were processed. It is not necessary to return any further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s
order [redacted]1 dated 10/25/2015 has been refunded, $157.84. The complainant’s
order [redacted] dated 11/25/2015 has been refunded, $153.79.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return the orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 3/17/2016 has been refunded, $93.91. The complainant’s order [redacted] dated 2/17/2016 has been refunded, $93.91. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account...

has been reviewed. The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The complainant’s 10/10/2015 order [redacted] will be refunded
$110.11.  The complainant’s 11/9/2015
order [redacted] will be refunded $105.82. Please allow 5-7 business days for
these funds to reflect into the complainant’s bank account. Please keep the
upcoming holiday in mind and that banks will not be open again until
11/30/2015. It is not necessary to return the order. We apologize for the delay
in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] was delivered Monday,
November 9, 2015 with tracking number [redacted].The complainant’s account has been closed. The order has been refunded. If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I will follow up when packages have arrived.
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint.  Our apologies for the frustration and time involved in getting this resolved.  After review, we have not been able to find a faxed cancellation form which would have initiated the refund of $34.95.  However, I have processed...

the refund and inactivated the account based on the information Ms. [redacted] has provided in this complaint. Please let us know if there is anything else we can do by contacting Ambassador Relations - [redacted].

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $85.35.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

In the attached statement for my vibrant account you can clearly see that on 09/09 $34.95 was withdrawn by Plexus [redacted]).

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
Thank you for your patience.
After reviewing the complainant’s ambassador account we confirmed that their order from 12/25/2015 (order #[redacted]) was refunded on 1/11/2016 at 12:26:43 PM in the amount of $121.66.
Additionally we have confirmed that the complainant’s annual membership fee (order #[redacted]) was refunded on 7/18/2016 at 9:30:11 am in the amount of $34.95. (Please see attachment)
Please allow 3-5 days for the $34.95 refunds to reflect back into the complainant’s bank account. Please also be aware that refunds will be displayed separately as the original order was refunded in January.
The complainant’s Ambassador Account has been closed, and all future orders have been cancelled.
Please let me know if you need anything further.
Tell us why here...

To whom it may concern; Thank you for the opportunity to respond to this compliant. After reviewing the complainants account we have confirmed that the compliant created a...

distributor business on 7/30/2016, by creating a Plexus Ambassador account. On 7/30/2016 the complainant purchased the annual membership fee for $34.95 and a Tri-Plex Combo for $109.95, for a total of $151.15. The complainant then purchased an ambassador “welcome pack” on 8/24/2016 for $107.76. As of October 1, 2016 the Plexus Worldwide Refund Policy was updated to a universal 60 day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers. Per this policy an individual now has 60 days from the date of purchase to request a refund. This guarantee can only be used once per product and excludes certain promotional items. Further review of the complainants account determined that a refund of $99 was issued on 10/12/2016 for their August 24th order. This order was refunded since it was requested within 60 days of the purchase date. (Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted 60 Day time frame. In addition to expanding our refund policy to a universal 60 days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as well. In line with this new policy we have refunded the complainants shipping costs for their August 24th order. A refund for $8.76 was issued on 10/17/2016. Please allow 3-5 business days for these funds to reflect on the complainant’s original payment method. For more information regarding the new Plexus Worldwide 60 Day Money Back Guarantee please visit: http://plexusworldwide.com/products/guarantee Please let me know if you need any additional assistance.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] will be UPS express shipped. However I am...

now able to provide this new tracking number until Monday since we have already missed the pickup for today. Due to this further delay the complaints order will also be refunded in full. The new tracking number when available will be provided to the complainant by email at [redacted] The complainant’s order [redacted] dated 2/19/2016 has been refunded, $155.20. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.