Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $93.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I cannot tell you what time I called on June 21, as I called from my office phone, and I have no way of retrieving the call log. If they claim there was no wait time on June 21, then I must've gotten a bad number or something. I don't know. However, I have attached a copy of the email as a screenshot from my computer. You can see all the windows I currently have open, as well as the date and time of today in the lower corner -- I don't want you to think I'm trying to photoshop anything. I do not have a ticket number because nobody ever responded to me. If the email address [redacted]) is incorrect, then that would explain why no one responded, but it is what I got directly from the website. I appreciate this manner getting resolved rather quickly. I would like to ask that this complaint not be closed until I have confirmed that the money has been refunded to my account. I understand that this can take up to 7 business days, so an acceptable closing date would be Tuesday, June 19, 2016.
Regards,
[redacted]

I had requested that I not have to pay shipping to return the item to Plexus.  I have received an email from them with a return authorization number [redacted]. There is not notification of them paying for the return shipment, only the promise of a refund.  This is Plexus's normal policy....a refund if you're not satisfied with the item.  I will return it, but I want them to pay for the shipment since I did not want this in the first place and had no way to access my account.  They should either email me a prepaid label or schedule a pick up at their expense along with the refund for the product.
Thank you,
[redacted]

The contact information for complaint resolution, as referred to in the previous response, would be [redacted]. This is where Policy disputes, or escalated issues may be taken.
At this time, as stated in the previous response, due to a system technical issue we have experienced while switching our operating system, our preferred customer discount for a 3rd consecutive order is not properly calculating. There are two options moving forward at this time. The first being for the complainant to place an order, paying the full preferred customer pricing, and promptly contacting our refunds team at [email protected] to recieve a refund for the additional 10% savings. The other option at this time would be to contact our customer service call center, a[redacted], and place a manual order over the phone.
Please let me know how we can further be of assistance.
Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

[redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/27/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. However due to the signup fee also being refunded the complainant’s account has been closed.   It is not necessary to return the order. The complainant’s order [redacted] dated 2/27/2016 will be refunded, $145.76. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide works diligently to pack and ship all orders as quickly as possible. Almost immediately after an order is placed on www.plexusworldwide.com it is processed by our shipping department and a label is...

created. Once an order has been processed and a label is created we are unfortunately unable to stop that individual order from shipping. Reviewing the complainant’s order #[redacted] we were able to determine that it was processed and shipped on the same day the order was placed. Although we were unable to stop the complainants order as a sign of good faith a refund was issued immediately. A refund for $84.95 was issued on 9/30/2016. Further review confirmed that the compliant received the refunded product on 10/3/2016. Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $5.43 we would ask that the product is returned in unopened, resalable condition. To save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused package. Once the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refund. Additionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is received. If the complainant can confirm were this information was located we would be happy to reevaluate this request. Please let me know if you need anything further.

I was recently invited to try Plexus Triplex products by a friend. I had health issues & couldn't use the products. It was getting good reviews by some of my friends, but my experience with the customer service response has be a nightmare! I can't get them to refund my money or even stop sending the products.
I sent them a request to take me off their auto-refill service but they sent he products anyway. I tried emailing & calling but couldn't get through (their phone system was down). I got an email about 7 days later thanking me for my order. I tried getting up them several times but still no response. My sponsor couldn't get through either for several days. She finally did get through and they told her that I wouldn't be required to send the products back but I needed to email them again. No response!!!
Apparently they are going to keep sending the products & keep billing me. I am calling my credit card company & requesting that no more bills be paid!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer system update. Unfortunately this has caused delays in our customer service. we apologize for the delay. After a review of the...

complainants preferred customer account I was able to confirm that a refund was issued on 5/20/2016 in the amount of $129.00. I have included an image of this refund as confirmation. Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant's bank account. Additionally, the complainants preferred customer account has been closed. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/20/2015 has been refunded, $34.95. The complainant’s order [redacted] dated 11/20/2015 has been refunded, $34.95. The complainant’s order [redacted] dated 12/20/2015 has been refunded, $39.00. The complainant’s order [redacted] dated 1/20/2016 has been refunded, $39.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. Please see the...

attached.   We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

complainant’s order [redacted] dated 11/21/2015, has been refunded, in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $118.35.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s order [redacted] was processed on 11/8/2015
and shipped on 11/9/2015 with the tracking number [redacted].
There seems to have been some confusion with USPS and the shipping address. The package reads being
“Undeliverable as Addressed” on 11/12/2015 and “Addressee
Unknown” on 11/13/2015. The package reads being returned to Scottsdale today, 11/20/2015.  The complainant has been refunded today the
order total $147.99. Please allow 3-5 business days for these funds to reflect
back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/1/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $27.24. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $30.98. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I HAVE RECEIVED REFUND, THANK YOU
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to address this complaint. Plexus Worldwide, Inc. encourages all potential ambassadors to try our products as a customer first. This is to ensure that they find our products to their liking and in all hopes it works to their success. Once a potential...

ambassador decides to sign up to be a distributor with our company a charge of $34.95 is incurred. This charge is a startup cost for the business created. At this point the cost of our products is given at a wholesale rate and the Ambassador is given access to their own web page, as well as access to various other resources and is no longer entitled to the customer 60 day return policy. During sign up as an Ambassador (distributor) the policies and procedures of Plexus Worldwide, Inc. must be agreed to. Part of these policies and procedures is the return policy broken down by Retail Customers, Preferred Customers, Ambassadors and Ambassadors’ customer (direct transaction). Below is the insert in regard to Ambassador Returns:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.  Unfortunately for the order in July the 5 Day period had been exhausted and a refund was not authorized. The order from August however does fall within this 5 days from the date of receipt. I have corrected the misunderstanding by refunding the total cost of the product back to the Ambassador for this order. I sincerely apologize for any inconvenience this delay in refunding may have caused. If there is anything further needed please do not hesitate to let us know.Best Regards,
[redacted]Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s
order [redacted] dated 9/25/2015 has been refunded, $126.97. The complainant’s
order [redacted] dated 10/25/2015 has been refunded, $122.20.  The complainant’s order [redacted] dated
11/25/2015 has been refunded, $117.91.   Please allow 5-7 business days for funds to
reflect into the complainant’s bank account. It is not necessary to return these
orders.  We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $124.95.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96.
 Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 has been assigned the USPS tracking number [redacted]7. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] dated 4/12/2016 was refunded the 15% discount in the amount of $14.65 on 4/26/2016.
The complainant’s order [redacted] dated 4/12/2016 has now been refunded the remaining amount of $94.90.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.