Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005202, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service and shipping.
The complainant’s order 82044145 has been recreated on the complainant’s account to reship them the miss shipped products. This order number [redacted] will be delivered with the FED EX overnight tracking number [redacted].
The complainant’s order 82044145 dated 3/5/2016 will also be refunded, $30.26.
Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Ashley W.[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s order [redacted] that processed in...

error on
10/3/2015 has been refunded today. Please allow 3-5 business days for these
funds to reflect back into the complainant’s bank account. The complainant’s
account has also been closed.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We apologize for any confusion. Please see the attached. We were not able to refund the complainant’s Order [redacted], $145.07 due to the charge back the complainant filed with their banking institution. The charge the reversed on 1/19/2016 due to this charge back the complainant filed. We are not also able to process a refund because the funds were already given back to the banking institution. If the complainant has any further questions about the $145.07 that was replaced to the [redacted]Card ending in [redacted] on 1/19/2016 we advise they contact their banking institution they filed the charge back with.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The form will be mailed today 2/18/15 along with the remaining product. 
Regards,[redacted]

To Whom It May Concern,Thank you for the opportunity torespond to this complaint. I have reviewed the account for the complainant. Ihave found this issue to have already been resolved. A refund in the amount of $34.95was processed on 1/5/2015, it can take 3-5 business days for your...

financialinstitution to reflect the deposit. It can us take 7-10 business days toprocess a refund. We do attempt to process them closer to the seventh day and Isincerely apologize it took eleven days from the receipt of the cancellationform for us to process this refund. I have attached a copy of the invoicereflecting my previous statement in regard to the refund processing date.If you should need anythingfurther please do not hesitate to let us know.Thank youus why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has updated their computer systems which has caused customer service delays. We apologize for these delays.
The complainant’s preferred customer [redacted] account has been closed.
Please see the attached detail of the complainant’s refund for their order [redacted] dated 1/28/2016.
Order [redacted] was refunded $131.82 back to the original payment method a Visa card ending in [redacted] on 2/10/2016. The remaining $4.05 was refunded back to the original payment method a Visa card ending in [redacted] today, 5/4/2016.
Please allow 5-7 business days for your bank to process these transactions and the funds to reflect back into your account from the dates that the refunds were processed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted], dated 12/16/2015 has been refunded in the amount of $128.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, if delays are continued, this will be reported.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 2/2/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. This email also requested our 60 day money back guarantee for the complainant’s January and December orders. These orders will be refunded minus their original shipping charges. However, it is not necessary to return any further orders at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/27/2016 will be refunded, $80.96. The complainant’s order [redacted] dated 2/27/2016 will be refunded, $105.93. The complainant’s order [redacted] dated 1/27/2016 will be refunded, $101.88. The complainant’s order [redacted] dated 12/27/2016 will be refunded, $101.88. Please allow 5-7 business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/1/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.09.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
8pt;">Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 3/13/2016 has been refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 2/2/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. This email also requested our 60 day money back guarantee for the complainant’s January and December orders. These orders will be refunded minus their original shipping charges. However, it is not necessary to return any further orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 3/27/2016 will be refunded, $80.96.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $105.93.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $101.88.
The complainant’s order [redacted] dated 12/27/2016 will be refunded, $101.88.
Please allow 5-7 business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

The products ARE good, but customer service is HORRIBLE! I have been an "ambassador" with them for over a year. I only buy the products. I do not sell them. I have had several occasions where I needed customer service. There are 2 options for customer service. Either email or phone. EVERY SINGLE TIME I called the customer service number I was placed on hold and eventually gave up after 45 to 50 minutes. I then tried the email route and I have sent over 6 emails within the past year or so. I never EVER got a response to any of my concerns. Yesterday, I needed assistance again so I called them and was on hold for 38 minutes. I finally got a live person and explained my situation. She put me on hold so she could review my request. I was on hold another 25 minutes. She came back on to tell me that she could not help me. (I wanted my product shipped express because I was going to run out while on vacation.) Apparently, Plexus Worldwide DOES NOT do express shipping. They only provide ground shipping. I went on to ask to speak to a supervisor. I got put on hold again "for a few moments" that turned into 15 minutes or so. When the supervisor did come on the phone, she told me that they do not ship express, no exceptions! What kind of company doesn't use or allow express shipping?

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complainant’s...

order’s refund process has been started
today. The complaint’s account has been canceled. Please let me know if you need anything further.

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed, in...

addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in full. We have issued the requested refunds on the two family members accounts, [redacted] and [redacted] (1[redacted] for J[redacted]Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/19/2015 to request assistance accessing their new account online. The complainant’s order [redacted] dated 10/14/2015 has been refunded,
$70.05.The complainant’s order [redacted] dated 11/14/2015 has been
refunded, $70.09.The complainant’s order [redacted] dated 12/14/2015 has been
refunded, $70.09.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I truly appreciate your immediate attention in helping with this situation. As of this morning, Plexus had responded to my last e-mail (sent last week) basically saying that the issue wasn't resolved and there was nothing they could do as customs refunds take time. So this is a wonderful relief. I'm exhausted from having to follow up for the last six months. I do know that they did claim that they had new commuter systems going back to October but would think things should be ironed out by now. 
Regards,
[redacted]