Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shawnna B[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipments has been canceled. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please see the attached. If the complainant could view their bank account for the card ending in 1008. The complainant’s order [redacted] was refunded $155.55 back to the original payment method, this card ending in 1008 on 4/13/2016. Depending on the complainant’s banking institution it can take anywhere from 3 to 7 business days from the 13th for them to complete processing the refund and the funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has updated their computer systems which has caused customer service delays. We apologize for these delays.
The complainant’s ambassador account [redacted] has been closed.
The annual membership fee order [redacted] dated 4/24/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/9/2016 will be refunded, $170.97.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The complainant’s order...

[redacted] dated 10/28/2015 has been
refunded, $83.04. The complainant’s order [redacted] dated 11/28/2015 has been
refunded, $78.65. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any of
these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. We apologize for the delay. We are striving to do our best in accommodating our ambassadors' and customers’ requests. The complainant’s preferred customer account has been closed and their monthly auto shipment...

canceled. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted] The complainant’s order [redacted] dated 3/14/2016 will be refunded, $175.88. This amount is minus the original shipping charge of $4.05 per the policy above. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. It is not necessary to return this order or original packaging at this time. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you...

for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/10/2015 has been refunded, $136.82.
The complainant’s order [redacted]ated 12/10/2015 has been refunded, $136.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s
order [redacted] dated 10/02/2015 has been refunded, $207.90. Please allow 5-7
business days for funds to reflect into the complainant’s bank account. It is
not necessary to return this order. Our return policy states “You will need to
return any unused product along with its original packaging to Plexus prior to
a refund being issued for your product purchase, less shipping & handling.”
It is not necessary to return this order but the original shipping charges
$9.43 will not be refunded. We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/12/2015 has been refunded, $97.13. The complainant’s
order [redacted] dated 11/12/2015 has been refunded, $96.85.     Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return these
orders. We apologize for the delay in our response. Please let me know if you need anything further.

After a few months no weight loss and no other changes my orders one month was late and I had to reorder it due to their update then this month they carded my credit card without sending out my order and it was still at their home office and they are making me get the order then send it back and inspected before I can get my refund. All after being on hold for over an hour and 20 minutes. And emailing them 3 times with no response.

Good Afternoon, Thank you for the opportunity to respond to this complaint.The reason that the Complainant is not receiving a refund is because Plexus voided the charge back on 9/5. I have attached the documentation showing this. Due to our prompt action of voiding the charge, I do not believe this...

complaint to be valid. If the Complainant is in fact seeing this charge on their statement, please have them submit that to me at [redacted]@plexusworldwide.com so I may take it up with our processor. It is our every intention to be certain that Plexus is not in possession of the Complainant's $34.95.I look forward to your reply.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s ambassador account has been closed. The...

complainant’s annual membership fee [redacted] dated 2/13/2016 has been refunded, $34.95. The complainant’s order [redacted] dated 6/10/2015 has been refunded, $69.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/18/2016 has been refunded, $12.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution would be satisfactory to me.  I will wait until 4/6/16 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shari K[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ON THEIR PRODUCT (asd part of the packaging it clearly states: 60 day Money-Back GuaranteeI am asking the Company to stand behind their own written guarantee.Company policy is ambigues. I am a Customer, and an Amabassador. I am not returning product from Inventory which is in re-sellable condition. I am returning product which we tested that did not work for us, and we therefore see no business potential.  According to #3 (see below) Company policy speaks of product to be returned within 5 days of receipt of purchase which has to be in a re-sellable condition. This policy does not address the Customer Satisfaction 60 day Money-Back Guarantee statement found on the packaging in which the Company expressly guarantees the Consumer a refund for up to 60 days from the date of purchase.AGAIN: I AS THE CONSUMER DID NOT FORFIT MY CONSUMER RIGHTS. I am entitled to a full refund for the product itself, and I contacted the Company in time requesting return authorization.1. Retail Customers: If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.2. Preferred Customers: If you are unsatisfied with a product purchased from Plexus, you have within 15 – 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. You may request a refund or cancel your auto-order any time 15 days after receiving your initial order.3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience.
After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/2016.
Further review confirmed that on 4/19/2016 the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy.  (Please see attachment)
Per this policy:
“If you are unsatisfied with a product purchased from Plexus, you have 60 days from the date of purchase to contact customer service for a return authorization.  You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.”
Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame.
Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time. 
If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request.
Please let me know if you need anything further.
 
Tell us why here...

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled and that their orders be refunded. We apologize of the confusion that occurred due to the complainants multiple accounts [redacted] and [redacted]. The complainant’s accounts have been closed. The monthly auto shipments have been canceled. The complainant’s order [redacted] dated 10/5/2015 on account [redacted] has been refunded, $32.66. The complainant’s order [redacted] dated 1/5/2015 on account [redacted] has been refunded, $36.71. The complainant’s order [redacted] dated 10/28/2015 on account [redacted] has been refunded, $135.26. The complainant’s order [redacted] dated 11/28/2015 on account [redacted] has been refunded, $134.94. The complainant’s order [redacted] dated 9/30/2015 on account [redacted] has been refunded, $134.94. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any further orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To who it may concern; Thank you for the opportunity to respond to this compliant. Plexus Worldwide works diligently to ship all orders within a timely manner. After a review of the complainant’s account and order history we have confirmed that this order was not outside of the standard time frame provided to consumers. The order in question was placed on Sunday, January 22, 2017. The complainant contacted Plexus on the 2nd business day, January 24, 2017 to inquire about their order. During this conversation the complainant was informed that Plexus’ standard shipping time frame is 5-7 business days. The complainant then followed up on the 4 business day, January 26, 2017 and was informed that the order was still pending fulfillment and within the allotted 5-7 business day time frame. On January 28, 2017,( which is considered the 5th business day as we do not include weekends into this time frame) the complainant was informed again that the order was still pending fulfillment and they could expect to see movement with then following 2 business days. Although this order was still within the allotted 5-7 business day time frame, a full refund was issued on Monday, January 30, 2017, for satisfaction purposes. As result of this refund, and after confirming that this order was within the time frame provided during their initial call we believe this issue has been resolved. If the complainant can provide any documentation to substantiate that they were told this order would be received or shipped within 3 days, we would be happy to reevaluate this compliant. Thank you again for the opportunity to respond to this compliant.