Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded,
$242.15.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s order [redacted] dated 11/4/2015 has been refunded, $141.35.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted]m to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/22/2016 has been canceled and refunded, $78.93.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complainant’s...

order’s refund process has been started
today. As the complainant explained they emailed prior to the order’s process
date to cancel. The complaint’s account has now been canceled. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant created an Ambassador account and agreed to our online...

Policies and Procedures on 3/30/2015. The complainant’s Order [redacted] is within the Ambassador return policy. Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. -[redacted] Order [redacted] was delivered 3/14/2016 and the complainant contacted our customer service by email 3-15-2016 to request return instructions. The complainant’s order [redacted] dated 2/26/2016 has been refunded, $117.87. This amount is minus the original shipping cost of $4.05 per our return policy. However it is not necessary to return the order in new and resalable condition at this time. We apologize for the delays. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 
Although the company did admit THEIR error and refund the cost of the product itself I never elected a "preferred customer option" enabling a direct debit on my account.  I did not place the order and the company are refusing to refund the shipping they charged me for an order I DID NOT place. I have sent them further emails showing them examples of where they have refunded the shipping costs they have charged to customers in my situation however they are continuously claiming this is not their policy.  They have since stopped responding to my emails.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] was shipped 1/11/2016 with the tracking number [redacted] We are currently working with our new computer systems to provide tracking numbers. Our customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representative.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I was unaware of how or why this other account was created and had no knowledge of this prior to their email. As long as there are no further packages or charges on my account I consider this issue resolved. It's a shame this had to come to a report to your organization. I hope plexus will consider improving their communication with members in the future. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
April T[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. It is not
necessary to...

return any products.The complainant’s order [redacted] dated 10/25/2015 has been
refunded, $154.17. The complainant’s order [redacted] dated 11/25/2015 has been
refunded, $149.84. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review it has been determined that the checks included in the images were not issued by Plexus but instead by a third party intending to commit fraud because:
-We do not issue manual checks that are...

handwritten.
-We do not recognize the signature on the check - it is not the signature of an authorized signer on our business account.
-There is no check number on the check images we received.  Serial numbers are a required check feature.
-The placement of our logo and company name and information does not correspond to where that information is included in our
company check stock.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order replacement [redacted] dated 4/22/2016 has been assigned the USPS tracking number [redacted]. When the order does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the [redacted] overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been reviewed and...

closed.  The complainant’s
order [redacted] from 10/18/2015 has been refunded, $84. The complainant’s order [redacted]
from 11/18/2015 has been refunded, $79.95.   Please allow 5-7 business days
for refunds to reflect into the complainant’s bank account. It is not necessary
to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you. 
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Plexus Worldwide’s return policies can be viewed at http://plexusworldwide.com/products/guarantee. (please see the attached. )The ambassador return policy is also in the ambassador policies and procedures that the...

complainant agreed to on 7/7/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order #[redacted], dated 7/9/2016 was a welcome pack. This order included their $34.95 signup fee and the following products at a discounted price: 1 Triplex combo pack, 1 bottle of X Factor Vitamins, and 1 bottle of Plexus Edge.The complainant’s 2nd order #[redacted], dated 8/18/2016, contained 1 Triplex combo pack, 1 bottle of X Factor Vitamins, and 1 bottle of Plexus Edge. After a review of the complainant’s Ambassador Account we were able to determine that compliant did not request a product refund until 9/15/2016. Unfortunately we are unable to issue a refund to complainant as their request was outside of the Ambassador allotted 5 day time frame. Should the complainant have any documentation to show they contacted Plexus Worldwide or our customer service department within 5 days of receiving their most recent order we would be happy to reevaluate this request. If the compliant feels they were misled by their Plexus Sponsor they may provide any documentation of unethical activity to [email protected]. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 80131879 was delivered October 31,
2015. The requested refund will also be processed, $88.62. The complainant’s...

account has been closed. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

[redacted] The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/26/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. Due to the signup fee being refunded the complainant’s account 1472614 has been closed. The complainant’s order [redacted] will also be refunded minus the original shipping charge. It is not necessary to return these orders at this time. The complainant’s order [redacted] dated 2/26/2016 will be refunded, $291.80. The complainant’s order [redacted] dated 3/19/2016 will be refunded, $120.03. Please allow 5-7 business days for these refunds to be processed and the funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 2/18/2016 has been refunded,...

$24.95. This is minus the original shipping charge of $4.05 per our Retail Customer refund policy. Please see attached. However it is not necessary to return this order or original packaging at this time. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:Product was received overnight as promised and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Amy H[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $109.11.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $109.11.
The complainant’s order [redacted] dated 2/25/2016 has been refunded, $109.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.