Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by lthe business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The bank received the credit. Sorry for delay but I was in the hospital.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jennifer W[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s ambassador account has been closed. The monthly...

auto shipment has been canceled. The complainant’s order [redacted] dated 12/25/2015 has been returned to sender with the tracking number [redacted]. This order [redacted] has been refunded, $109.23. The complainant’s order [redacted] dated 2/25/2016 processed after the complainant submitted their cancellation form, 12/30/2015. This order [redacted] has been refunded $113.28. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return order [redacted] at this time. We apologize for the delay.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close that bank account and have a new card issued.
If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the charge. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/8/2015 to request that future monthly auto shipments be canceled. Please see the attached.
The complainant’s order [redacted] dated 12/12/2015 has been refunded, $153.51.
The complainant’s order [redacted] dated 1/12/2016 has been refunded, $173.79.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested the return policy. The complainant’s previous order will also be refunded minus the original shipping charges per this policy. It is not necessary to return the orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 3/4/2016 has been refunded, $149.79.
The complainant’s order 81562958 dated 2/5/2016 has been refunded, $145.44.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. I have confirmed that the monthly auto shipment has been canceled...

at this time per the complainants note. We have issued a refund in the amount of $19.69 per the complainants request, as we can confirm they were due the discount. Our system switch over has caused some technical issues in applying this discount, and Plexus has been, and is, actively offering refunds for the 10% difference. We advise that the auto shipment on the Complainants account remain off until the technical issue has been fixed. We also have offered a direct contact in which the complainant may use to seek a 10% refund in a more timely matter in the case that they choose to place an order prior to the technical issue be fixed. There will be no penalty to the complainant for cancelling their auto shipment.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted]  has been refunded, $153.07.The complainant’s account has been closed. If you should need anything further please let us...

know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. I have confirmed that the monthly auto...

shipment has been canceled at this time per the complainants note.
We have issued a refund in the amount of $19.69 per the complainants request, as we can confirm they were due the discount. Our system switch over has caused some technical issues in applying this discount, and Plexus has been, and is, actively offering refunds for the 10% difference. We advise that the auto shipment on the Complainants account remain off until the technical issue has been fixed. We also have offered a direct contact in which the complainant may use to seek a 10% refund in a more timely matter in the case that they choose to place an order prior to the technical issue be fixed. There will be no penalty to the complainant for cancelling their auto shipment.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $150.18.
The complainant’s order [redacted] dated 11/18/2015 has been refunded, $148.87.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. The complainant’s preferred customer account has been...

closed and their monthly auto shipment canceled. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 3/1/2016 will be refunded, $124.95. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96.  Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. It is not necessary to return this order or original packaging at this time. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/8/2015.
The complainant’s order [redacted] dated 12/6/2015 has been refunded, $70.91.
The complainant’s order [redacted] dated 1/6/2016 has been refunded, $75.33.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/26/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/28/2016 has been refunded, $129.00. The complainant’s 2/26/2016 email also requested the 60 day money back guarantee. Any orders with in this policy will be refunded minus their original shipping charges. The complainant’s order [redacted] dated 1/28/2016 has been refunded, $124.95. The complainant’s order [redacted] dated 12/29/2015 has been refunded, $124.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays. Plexus Worldwide Preferred Customers are...

now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 3/14/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/2/2016 will be refunded, $110.26. This order was refunded in two separate transactions of $106.21 and $4.05. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

After careful review of the complainants account I was ableto determine that the return and refund of the returned order have been handledin accordance to our return policy. The complainant did follow procedure inreturning the product. The return was processed to verify appropriate conditionand the...

refund was submitted to the Refund’s Department. I followed up with theRefunds Department and was notified that the refund was processed on the orderon 5/5/2015. Please allow 3-5 business days for that credit to appear on your financialstatement. I hope that this resolution is satisfactory to the complainant.If you should need any further information please let meknow. Thank you

The Plexus products, in particular the Probiotic and the vitamin have done a lot for my gut health. When I first started getting it, their customer service was super and then after they did all of their website upgrades, there was a long wait time to get a hold of them, but they were always helpful and able to resolve any issues.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. The complainant’s preferred customer account has been...

closed and their monthly auto shipment canceled. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted] The complainant’s order [redacted] dated 3/12/2016 will be refunded, $144.33. The complainant’s order [redacted] dated 4/12/2016 will be refunded, $124.09. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. It is not necessary to return this order or original packaging at this time. Please let me know if you need anything further.

I was a Plexus customer and when I wanted to change my automatic shipment items from on item to a different one that is when the communication went from bad to worse. I tried calling their number for customer service I was on hold for 35 minutes with no assistance. I tried another time 22 minutes on hold, tried again and got a recording that said " this number isnt working call another time. I then began to email csplexusworldwide and make my request in explicit language and of course I got an automatic response and that was it. I never got any customer service by phone or email. after no assistance I sent another email stating I wanted to discontinue my auto shipments and wanted to cancel future orders. the next thing I know they have taken 2 different amounts out of my account on the same day these amounts were $117.08 and $121.93. I was furious. I have tried calling, I have contacted my ambassador for Plexus she also tried to contact them and they didn't respond to her either. In a total I had emailed them 12 times! I finally got a credit for one of the amounts of $121.93 but they still owe me for the other . then yesterday I got an email from Plexus saying " thank you for your order". I was furious I contacted my bank they have taken $109.83 from my account! I had to kill my debit card file a dispute with them and do all the things you have to do to change banking information! as of this date they have yet to credit my account I never received the last order, which I will refuse like I did the other 2 that was charged to me.This company has the worst customer service and I honestly don't think they are legit. I am at a loss. I feel like others need to be warned about their business tactics . It has been a stressful experience and a costly one. I don't have an extra $200 just to give away. I feel like I was robbed and violated by Plexus and also helpless.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 10/27/2015 to request that future monthly auto shipments be canceled. The complainant’s order 8[redacted] dated 10/28/2015 has been refunded, $103.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.