Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/15/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/11/2016 has been assigned the USPS...

tracking number [redacted]9. However this tracking number does not reflect any shipping movements. This order any still be delivered at a later date by USPS as we are not able to cancel this order and still correctly pay out commissions. This is why our customer service agents advised the complainant we are not offering expedited shipping at this time. However to ensure the prompt delivery of this delayed order [redacted] it will be reshipped with the UPS overnight tracking number 1[redacted]. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/13/2015 has been refunded, $249.78. The complainant’s
order [redacted] dated 11/13/2015 has been refunded, $245.45.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return these orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant’s order [redacted] dated 11/28/2015 has been
refunded, $121.46. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s wife, M[redacted] account [redacted] has been...

closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 2/14/2016 has been refunded, $116.50. The complainant’s order [redacted] dated 1/14/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. If the complainant could view their bank account for the card ending in 1008. The complainant’s order [redacted] was refunded $155.55 back to the original payment method, this card ending in 1008 on 4/13/2016.
Depending on the complainant’s banking institution it can take anywhere from 3 to 7 business days from the 13th for them to complete processing the refund and the funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
I have confirmed the order in question was a glitch in the new systems when the
account transferred. The requested $199.98 has been refunded....

Please keep the order to avoid any further wasted time and resources. If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
HOWEVER:  the information they recently sent to your firm vs what was sent to me is much different.  Plexus is informing me that $105 will be refunded and telling Revdex.com that $124.95 x 2 will be refunded which is what is actually owed to me!
Also note they are stating the 1st time they were contacted was 11-20-15, in which is incorrect.  I have email's dated 10-27-15 at 6:06pm, 11-12-15 2:06pm, 11-13-15 11:03pm, 11-19-15 12:15pm which I will be glad to share with the Revdex.com if needed.
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I truly appreciate your immediate attention in helping with this situation. As of this morning, Plexus had responded to my last e-mail (sent last week) basically saying that the issue wasn't resolved and there was nothing they could do as customs refunds take time. So this is a wonderful relief. I'm exhausted from having to follow up for the last six months. I do know that they did claim that they had new commuter systems going back to October but would think things should be ironed out by now. 
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 10/05/2015 has been refunded, $73.95. Please allow 5-7
business days for funds to reflect into the complainant’s bank account. It is
not necessary to return this order again. This order has been refunded in full.
Please see the included sales invoice.  We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 12/02/2015 has been
refunded, $75.55.  Please allow 5-7
business days for these funds to reflect back into the complainant’s bank
account. It is not necessary to return this order. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassadors account. The monthly auto shipment has been canceled on the complainant’s ambassador account [redacted]. The complainant may access their account online through [redacted]. If the complainant wishes to close their account before their membership fee is due on 6/2/2016 they may contact me by email after completing this electronic form, [redacted]. The complainant contacted our customer service department by email on 10/23/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 10/25/2015 will be refunded, $142.00. The complainant’s order [redacted] dated 11/25/2015 will be refunded, $137.95. The complainant’s order [redacted] dated 12/25/2015 will be refunded, $142.00. The complainant’s order [redacted] dated 1/25/2016 will be refunded, $142.00. The complainant’s order [redacted] dated 2/25/2016 will be refunded, $142.00. The complainant’s order [redacted] dated 3/25/2016 will be refunded, $142.00. Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appeari spoke with plexus on the phone.  They told me to return rhe unopened package to it, which I did. Plexus now has BOTH my money and product.  Plexus has not responded to multiple emails.  Plexus needs to refund out money.  If not, it then needs to send the order back to me. Plexus cannot keep my money and the order - that would be stealing.I demand a resolution per the above.  Otherwise, legal action will be taken.
Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled and the pervious order be canceled.
The complainant’s order [redacted] dated 12/7/2015 has been refunded, $104.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 1/14/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/24/2015 has been refunded, $124.95. The complainant’s order [redacted] dated 1/24/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.  We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled and the pervious order be canceled. The complainant’s order [redacted] dated 12/7/2015 has been refunded, $104.84. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/27/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. Also the order dated 12/27/2015 will be refunded minus shipping charges as auto shipment orders are not able to be stopped the same day they are placed.
The complainant’s order 81029025 dated 12/27/2015 has been refunded, $124.95.
The complainant’s order 81450659 dated 1/28/2016 has been refunded, $116.50.
The complainant’s order 81924137 dated 2/28/2016 has been refunded, $116.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I just read a similar review to mine. I had an order that was mis-shipped in November, about a month ago. I had received another person's order so I did end up only reaching a real person on the phone 1 time & she did get my correct items shipped to me but I told her I wanted to get a refund for 2 of the items. I did receive an e-mail that my refund has a case # & someone would contact me as soon as they could. I have send an e-mail about it stating I was getting frustrated about my refund as it is nearly $100 of product that I never received in the first place. I have sent e-mails about at least 2-3 different things as well & NEVER get a real response back, just an automated one that states someone from customer service will get back to me but they NEVER do. I call all the time & never get through because they are always "experiencing high call volume." Like I said, I got through only 1 time but did still have to hold for at least 10 minutes. I am actually currently on hold determined to speak with someone. I have been on hold for 45 minutes!!!!! I may have to give up...this is absolutely RIDICULOUS!!!! I just want to get the status of my refund on product I never even received in the first place. You'd think they would make that somewhat of a priority especially since I've sent an e-mail stating my frustrations. I've been waiting for over a week for someone to contact me about it. I would really like my $100 back sometime soon. In my opinion they are very much lacking in their customer service skills or just do not want to answer phone call/e-mails.