Plexus Worldwide

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account...

has been closed. The monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 12/06/2015, and order 80391330 dated 11/06/2015, have been refunded, $159.90 total between them both.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 1/19/2016 has been...

refunded, $134.91. This is minus the original $4.05 shipping charge per our preferred customer return policy. The complainant’s order [redacted] dated 2/19/2016 has been refunded, $138.96. This refund is in full due to the order being canceled before shipment. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. The complainant’s account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/27/2015 to request that future monthly auto shipments be canceled.
The complainant’s order 8[redacted] dated 11/8/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 12/8/2015 has been refunded, $124.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. First, I would like to address the alleged claims stated in the complaint. All of our marketing material is available on our website, [redacted].We do have strict guidelines our...

Ambassadors are to follow when promoting their business including the requirement to submit their personal marketing material to our Compliance Department for approval. Unfortunately, this does not always prevent non-compliant information from surfacing. We do recommend consulting your physician before beginning any of our products and provide a list of ingredients on our website as well.Second, we would like to gather further information in regard to the symptoms the complainant is attributing to the products. I have attached a brief questionnaire. It would be helpful if the complainant could completethe questionnaire and return it to our Quality Assurance Department so we may open an investigation. This can be emailed to [redacted].Finally to address the 60 Day Money Back Guarantee, the complainant is correct that this would not apply to her. This guarantee is for our retail and preferred customers. Once the individual begins their own business through us the return policy changes. This information is provided in Section 6.L.3 of the Policies and Procedures agreed to upon becoming an Ambassador. I have copied this section below.Section 6.L.3:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I am unable to grant the complainants request for a refund at this time. The account has been inactivated however, so there will be no further shipments or charges.If you should need anything further please let me know. Thank you.Questionnaire to complete.Name:Ambassador ID:Phone Number on the Account:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested return authorization for the previous order placed on the account. The complainant’s order [redacted] dated 3/2/2016 will be refunded, $110.91. The complainant’s order [redacted] dated 2/2/2016 will be refunded, $106.86. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delays. Please let me know if you need anything further.

I joined this company in 2013 based on weight loss and improved overall health testimonials. The "Plexus Slim" was the anchor product that people were losing weight like crazy with. The problem was, just as I came in, the product formula changed but nobody told me. I had no results and neither did my customers. Some even GAINED weight! A large number of the testimonials claim to help with everything from fast weight loss to ADHD (their products are not recommended for under 18), depression, bipolar, diabetes, cancer, pregnancy and the list is endless. For consumers, I do NOT recommend this product as for the majority, it does NOT produce advertised results!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Thank you for the opportunity to apologize and replace your...

welcome pack order. Order [redacted] has been created and overnight shipped to the complainant with the UPS tracking number [redacted] We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The business has performed their action and I consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/3/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $139.00.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.
If you have any further issues or concerns you may reply directly to this email for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is with complete disregard that the person that signed me up for this didn't even know about the clause.  We all know that you have it printed on your invoices and supposedly on the privacy and practices that you inundate new people with.  But what burns me the most is that I was TOLD BY THE PERSON  who signed me up I could be an ambassador and try it out for 60 days.  Please see attached conversation I had with my person on the day  I contacted customer service.  I was completely misled, she offered me a rebate on the "ambassador" portion of my sign up so she could meet her requirements and that I could try the product out and be an ambassador.  Based on the text messages she was unaware too that I did not qualify for the 60 day guarantee.  So honestly this company may legally not have to pay me back but the public needs to be aware of how truly crooked they are.  They get their people to sign unknowing people up to be "ambassadors" which traps them and doesn't allow then the ability to try their products or be eligible for the 60 day guarantee, which saves the company thousands of dollars.  As you can see from my message, I wanted to try product because I would personally feel uncomfortable selling something that didn't work for me and that was the entire premise of me stopping and asking for my money back.  I have attached the screenshots of my conversation with my team leader, the last one in which she herself says she thinks the policy is unethical did not attach and I can send it if necessary.  ?
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant contacted our customer service department by phone on...

3/9/2016. Per the complainant’s request order [redacted] dated 2/26/2016 was canceled and refunded, $152.64. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize our shipping delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for all you have done to resolve this issue for me....

To whom it may concern;
Thank you for the opportunity to respond....

A review of the complainant’s account has confirmed that two orders processed on 8/30/2016.
Per the complainants request these order have since been refunded, and the complainant’s customer account has been closed.
Order [redacted] was refunded on 9/16/2016 in the amount of $137.82.
Order [redacted] was refunded on 9/19/2016 in the amount of $137.82.   
Please allow 5-7 business days for these refunds to reflect back into the complainant’s bank account.  
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. While Plexus was experiencing extended call times due to a recent systems changes,...

One month ago we began a substantial project here at the Plexus Headquarters, to improve the experience that our Ambassadors and Customers have with us. Ambassadors and customers can now view our average customer service wait times by visiting the website [redacted]. (The average wait time on June 21, 2016 was 0 minutes.) Furthermore, after a review of our email system I unfortunately was unable to find any emails sent from the complainants email address. To help us continue to improve the experiences of our customers and ambassadors, should the complainant have a ticket ID number associated with their original emails and/or known the time for their call on 6/21/2016 it would be greatly appreciated. With regards to the complaint, we were able to determine the complainant’s order (#[redacted]) is within the 60 day money back guarantee time frame. A full refund of $202.85 has been issued back to the complainant. Please allow 5-7 business days for these funds to reflect back to the bank account. The complainant’s Preferred Customer account has been closed and all further orders have been stopped. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/4/2016 has been assigned the USPS tracking number [redacted]. However this number does not reflect any shipping movements. This order will be reshipped with the UPS overnight tracking number [redacted] to ensure its delivery.
We apologize for the shipping delay.
Please let me know if you need anything further.

Products are so wonderful! Help to naturally eliminate sugar cravings and increase energy! Customer service is wonderful and the business opportunity is so simple and a great way to earn extra income!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for assisting me in this matter. Thankfully, I see they don't ignore your requests.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order has been refunded in good...

faith, however, we are still offering to send the products in hopes the issue does not resume.The complainant’s order [redacted] dated 10/6/2015 has been refunded, $178.85.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time, and we hope that you do enjoy them.We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131069, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 1/15/2016 to request that future monthly auto shipments be canceled and also return the order processed that day. Any orders that processed after this date will be refunded in full. The order processed this date will be refunded minus shipping. It is not necessary to return the orders at this time. We apologize for the delay. The complainant’s order [redacted] dated 1/15/2016 has been refunded, $134.95. The complainant’s order [redacted] dated 2/15/2016 has been refunded, $125.50. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.