Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,
$85.75.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/25/2015 will be refunded, $37.18.
The complainant’s order [redacted] dated 10/25/2015 will be refunded, $45.03.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
The complainant contacted our customer service department by email on 12/23/2015 to request that their account be canceled. Thank you for returning your unwanted orders.
The complainant’s order [redacted] dated 11/21/2015 has been refunded, $139.21.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $139.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We must refund to the original payment method a card ending in [redacted]. Please contact this banking institution to advise them of the coming refund. If you have closed this account but are still with the same banking institution they transfer the refund to your new account. If you have left this banking institution entirely they will sent us back a rejection notice for the refund after settling any debits left on the account. Or they may choose to contact you to settle the refund.
Once we receive a rejection notice for the submitted refund we may then submit you a printed check or electronically deposit the funds in to another account.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s annual membership fee, $34.95 that was
charged 9/24/2015 has been refunded. Please allow 5-7 business days for these
funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the ambassador account. The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/8/2016 to request that future monthly auto shipments be canceled and the account be closed. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/26/2016 will be refunded, $114.00. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:I agree that the business did request additional documentation from me, however, I was given less than 24 hours to respond to the request before they sent their response to the Revdex.com stating that I had not replied to them.I agree that as long as the refund is received and the account canceled, that I will consider this complaint resolved.I do find it strange that I can wait on hold for 40 minutes to speak with Plexus Customer service, yet the minute I file a complaint with the Revdex.com, they are all of a sudden attentive to me.  Funny how that works.
Complaint ID [redacted].  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/9/2016 has been refunded, $154.00....

Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please mark this order as REFUSED when delivered and return to your mailbox/post office. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 12/18/2015 was shipped with the tracking number [redacted] and delivered 12/22/2016. In the interested of resolving this complaint the complainant’s order [redacted] dated 12/18/2015 has been refunded, $114.00. The complainant submitted their request to cancel their ambassador account on 1/7/2016. The complainant’s order [redacted] dated 1/18/2016 has been refunded, $114.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...

order [redacted] dated 9/14/2015 has been refunded in full, $109.72. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s account has been closed. The monthly auto shipment has...

been canceled. The complainant contacted our customer service department by email on 3/5/2016 to request the 60 day money back for their preferred customer account. Per this policy the complainant’s orders will be refunded minus the original shipping costs. Returning the unused/original packaging of the orders will not be necessary that this time.   The complainant’s order [redacted] dated 1/30/2016 has been refunded, $139.84. The complainant’s order [redacted] dated 2/28/2016 has been refunded, $139.84. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account and am satisfied that there has beenno fraudulent charges. The amount withdrawn on 1/16/2015 was for her Annual renewal.The authorization of withdrawal for this fee is included in the...

Policies andProcedures the complainant agreed upon when signing up to begin her business withus. Below is the section in the Policies and Procedures where this informationis stated. 1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. Without the account being cancelled the Annual fee was collected. In order to cancel the account we do require the form with a written signature. This is a business venture and not a customer account and with that there are added security measures for the protection of our Ambassadors. We sent an email, by request, to the complainant to cancel her account. We have sent this form on both 10/22/2014 and 1/16/2015. We have not received the completed form back. We would have originally mailed the cancellation form had we known there was an issue with printing the form. I have requested a cancellation form be mailed to the complainant for her convenience to fill out and mail back to us. As soon as we have received the completed form we will terminate her account and refund the Annual fee. If you need any further assistance or have any additional questions please do not hesitate to let me know. Thank you.

To whom it may
concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order [redacted] has been refunded today in
the amount of $139.The complainant’s account has been closed. If you should need anything...

further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed...

and
closed. The complainant’s is within the ambassador return policy for
their Order [redacted] placed 11/6/2015. This order was delivered on 11/12/2015
and the complainant also contacted our customer service on 11/12/2015 by email
to inform of their intent to return the product. Please include your RMA
Number-[redacted] on the outside of the package and return to the following
address:Plexus WorldwideRMA Number-[redacted]
Scottsdale, AZ 85258Normally the policy is to be refunded once the order is
returned but if the complainant would reply to their personal email I have
replied to with the tracking information I can expedite the refund process as
soon as it’s on the way back. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. If the complainant could please review the attached proof of refunds and also their bank account for the card ending in 3010. All refunds were processed back to the original payment method. The card ending in [redacted]
The mentioned RMA # [redacted] for $145.71 was not able to be processed due to the order [redacted] already being refunded in full $149.76 on 10/27/2015.
The complainant’s order [redacted] was also refunded $130.10 on 1/7/2015.
The complainant’s order [redacted] was also refunded $129.94 on 1/7/2015.
Please see the provided screen shot that all three orders on the complainant’s account [redacted] have been refunded.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on
12/15/2015 requesting that the auto shipment be turned off and also requesting
instructions for...

product return. The complainant created a retail customer account on
11/2/2015. Retail customer accounts do not have the option of monthly auto
shipments. The customer’s account number 1192001 has never had an auto shipment
order set up on it. Each order was separately created on the account. The complainant’s order [redacted] dated 11/2/2015 has been
refunded, $59.90.The complainant’s order [redacted] dated 11/19/2015 has been
refunded, $114.95.The complainant’s order [redacted] dated 11/25/2015 has been
refunded, $39.95.Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s ambassador account has been closed. The complainant’s...

order [redacted] dated 12/26/2015 has been refunded, $132.47. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/4/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request.
The complainant’s order [redacted] dated 2/27/2016 has been refunded, $88.80.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus products. Please contact your banking...

institution as soon as possible to close your account to protect against any further fraudulent actions. The complainant’s customer account created 12/4/2015 and upgraded to ambassador account 2/11/2016 has been closed. The complainant’s order [redacted] dated 2/11/2016 has been refunded in full $149.82. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern;Thank you for the opportunity to address this complaint. After careful review of the account I have discovered that we in fact did not receive all the information needed to cancel the account and refund the annual web hosting fee. We would be happy to assist in this...

manner just as soon as the Ambassador provides us with the correct information. I have attached the form we need completed. This form had been sent in previously however the information did not match what was provided at the time the account was created. Due to the Ambassador signing up using her business we need the last four digits of her EIN number provided in order to verify identification. We do this for the protection of our Ambassadors. When the form is received back with the corrected information we will gladly cancel her account and refund the annual web hosting fee. If I can be of further assistance please do not hesitate to let me know.Plexus Worldwide, Inc.