Plexus Worldwide Reviews (3044)
Plexus Worldwide Rating
Address: 9145 E Pima Center Pkwy, Scottsdale, Arizona, United States, 85258-4627
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This company is not a scam and the products do work if you are consistent and follow the recommendations! I have been with the company for over a year and would not go back! I've lost weight, am more active, my entire personality has changed for the better, I lost inches and I'm making money. Of course there have been computer problems and glitches in the new system (sort of like with Obama Care when it first started) but the company is more than willing to make things right! No, Plexus is not a magic pill and you cannot expect to see changes over night. But the products are the best on the market and I plan on taking them the rest of my life which looks like it's gonna be longer with Plexus than it would have without!
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/8/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/7/2016 will be refunded, $111.17. The complainant’s order [redacted] dated 3/7/2016 will be refunded, $111.17. The complainant’s order [redacted] dated 4/8/2016 will be refunded, $96.19. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.
To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant created their preferred customer account on 3/24/2016. Please see the attached, “PC Agree.” At which time the complainant was informed, “As a Preferred Customer, you agree to a monthly recurring...
autoshipment of any of our products at a lower cost than what a Retail Customer has to pay. As a Preferred Customer, you may cancel your monthly purchase at any time 15 days after your initial purchase.” Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/22/2016 will be refunded, $34.95. In accordance with our preferred customer refund policy. This amount is minus the original shipping charge of $4.05. However, it is not necessary to return the order or original packaging at this time. Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...
[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s orders will be refunded per our preferred customer refund policy minus the original shipping charges. However it is not necessary to return the orders or original packaging at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $79.95. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/8/2015. The complainant’s order [redacted] dated 12/6/2015 has been refunded, $70.91. The complainant’s order [redacted] dated 1/6/2016 has been refunded, $75.33. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for the delay. A replacement order number [redacted] has been...
created to ship the complainant the missing Plexus Slim product. This order has been assigned the USPS tracking number [redacted]. If the order is delivered with this tracking number the complainant may keep this package as well. This order has also been UPS overnighted with the tracking number [redacted] to ensure its prompt delivery. Please let me know if you need anything further
To whom it may concern;
Thank you for the opportunity to respond to this...
complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 2/14/2016 to request that future monthly auto shipments be canceled and to also take advantage of the accounts 60 day money back guarantee.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The two pervious orders will also be refunded minus the originally shipping charges per this policy. http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $135.27.
The complainant’s order [redacted] dated 1/5/2016 has been refunded, $135.27.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.
To whom it may concern;
Thank you for the opportunity to respond to this...
complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/11/2016 has been refunded, $133.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much. You have managed to accomplish in less than 24 hours what I have not been able to accomplish in months.
Regards,
[redacted]
To whom it may concern;
Thank you for the opportunities to respond to this complaint.
Plexus Worldwide Preferred Customers are able to visit [redacted] to manage their own customer accounts. Canceling and making adjustments to preferred customers monthly auto shipments...
orders can be done online or by contacting our Ambassador Relations Center at [redacted]The complainant's order# [redacted] dated 6/1/2016 was refunded $91.15 on 6/7/2016.
Please allow -7 business days for these funds to reflect back into the complainant's bank account.
The complainant's account has been closed. The monthly auto shipment has been canceled.
Please let me know if you need anything further.
To whom it may concern;
Thank you for the opportunity to respond to this...
complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s was in contact with our customer service department by phone on 3/2/2016.
The complainant’s order 7548579 dated 9/1/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 9/25/2015 has been refunded, $79.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 2/10/2016 has been...
shipping with the tracking number 9400110899624051034206. We apologize for the delay. The requested extra month of products has been overnight UPS with order number [redacted] and tracking number [redacted] Please let me know if you need anything further.
To whom it may concern;Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay. The complainant’s Ambassador...
account has been terminated. The monthly auto shipment and annual membership fee have been cancelled. (Please see attached image “Account Closed”) We have reviewed the complainants request for a refund on order #[redacted] and determined that this request is outside of the 60 Day Money Back Guarantee. [redacted]Order #80110171 was placed on 10/13/2015 and was a total of $244.88. (Please see attached image “Order [redacted].” If the complainant or their father requested a refund for order #[redacted] within the allotted timeframe and are able to substantiate this claim we would be happy to reevaluate this request. Please let me know if you need anything further.
To whom it may concern;
Thank you for the opportunity to respond to this...
complaint. We apologize for the delay. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted]
The complainant’s order [redacted] dated 3/14/2016 will be refunded, $175.88. This amount is minus the original shipping charge of $4.05 per the policy above.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern; We have reviewed the information provided by the complainants and have been unable to identify any orders that successfully processed twice in November 2015. Attached is a screenshot of the complainants’ order history, and while there was a duplicate charge...
on 11/11/2015, you will see that order#80447944 shows as “deleted”, instead of showing as completed. Orders that are “deleted” are orders that have been cancelled prior to the payment processing and the order reaching the fulfillment center. Looking a bit further into this order and we verified that there was no customer deposit number included on the order. The customer deposit numbers is essentially a confirmation number provided when funds are received. Attached you will find a screen shot of both orders from November 11. These orders are identical, except the customer deposit number is missing from order #80447944.
Lastly, we searched our merchant account against any credit cards that matched the last 4 digits of the complainant's card, and were unable to find any duplicate charges. Since we are unable to confirm that any duplicate orders from the complainants’ account processed successfully we will not be able to issue any refunds. If the complainant is able to provide a valid bank statement showing any duplicate charges that processed we would be happy to reevaluate this request.
Please let me know if I can assist any further.
Thank you.
Please let me know if I can assist you with anything else.
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...
request for $29.56 [redacted] to be refunded has been sent today to our accounting department for a [redacted] draft to be created and mailed. We apologize for the delay. Please let me know if you need anything further.
To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant contacted our customer service department by phone on...
1/26/2016 and was advised their auto shipment was canceled. This was too late to stop order [redacted] that processed 1/26/2016. Human error caused the complainant’s auto shipment to remain on and caused order [redacted] to process. We apologize for this mistake. The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.44. The complainant’s order [redacted] dated 2/26/2016 has been refunded, $124.44. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. If the complainant wishes to be refunded any further please provide their dated email requests. Please let me know if you need anything further.
At this time, I do not want the case closed until I get communication about the capsules and why they were defective. I have included a picture of one pill that I sent back in the bottle I returned. Additionally, Plexus canceled my auto-replenishment account without my consent. When I asked why this happened I was told that any time a consumer complains their account is cancelled, the email response stated."This is done for documentation purposes and to prevent repeated complaints from unsatisfied consumers. " So essentially, my getting defective products and additionally poor customer service when I called for help, which lead to my Revdex.com complaint, means I am penalized. The customer is treated like they did something wrong for reporting defective products. I request that they reactivate my auto-replenish account