Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 1/23/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of this policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.Also, our Quality Assurance department has made four attempts to contact the complainant in regard to her product concerns. This department is responsible for documenting her experience. If the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.Thank you.

This company has the WORST customer service. I saw no results from the product and have been attempting to get a refund since they have a 60 day refund policy. I've called numerous times and every time I get a message that says to call back later. I've sent numerous emails and haven't gotten the first response. At this rate, it will be past the 60 days before I get a hold of anybody. Maybe that's their plan.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 9/29/2015 to request that future monthly auto shipments be canceled and to return previous orders received on the account.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $82.80.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $90.80.
The complainant’s order [redacted] dated 9/20/2015 has been refunded, $105.84 on 10/16/2015.
The complainant’s order [redacted] dated 8/25/2015 has been refunded, $108.34.
The complainant’s order [redacted] dated 7/20/2015 has been refunded, $86.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted]ated 1/15/201 has been UPS Next...

Day Air with the tracking number [redacted] We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/17/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/26/2015 has been refunded, $98.35. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $102.74. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or ambassador account. The complainant contacted our customer service department by email on 11/26/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $124.25. The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.25. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.I have carefully reviewed the complainants account and have determined that the refund was processed in accordance to our policy.The refund on the order was processed on 05/19/2015 in the amount of $94.99. The credit was...

applied to [redacted] ending in [redacted].If you should need anything further please let me know.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have verified that the money withdrawn from my checking on 10/2/15 for my order placed on 9/30/15 has been refunded to my account.  I was called by their customer service department after my complaint and was told this money was being refunded and that they were sending the order out at no charge to me.  I appreciate that even though I only asked that my money be refunded OR my order shipped.  As of today 10/27/15, I have not received the product or received confirmation that it has been shipped but I am accepting the business's response to this complaint. 
Regards,
[redacted]

Thank you for the opportunity to respond to the Distributor's follow up comments.  Upon further review of the account and analysis of recorded calls, we are able to honor Ms. [redacted]'s request to refund the items listed in the comments.  These funds will be credited back to the original credit card used to make the purchases and should be reflected within 72 business hours.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 1/9/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order 81195207 dated 1/10/2016 has been refunded, $36.04. The complainant’s order 81616186 dated 2/10/2016 has been refunded, $33.04. The complainant’s order 82099458 dated 3/10/2016 has been refunded, $33.04. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for these delays. The complainant’s...

preferred customer account has been closed. Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted]9 placed 4/15/2016 canceled. Without this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/15/2016 will be refunded, $84.99. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. It is not necessary to return this order or original packaging at this time. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Laura W[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complaint’s order...

[redacted]’s refund process had been
started today.The complaint’s cancellation form has also been processed closing the account.Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order [redacted] placed 10/13/2015 has...

been
refunded $ 32.59. Please do not return this order. The complainant’s order 80467348 that processed in error 11/13/2015
has been refunded $ 32.27. Please do not return this order. Please keep in mind
that refunds normally take 5 business days to be completed through the banking
institutions and reflect into the complainant’s account. The complainant’s account and future orders have been
canceled. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 was placed on ambassador account [redacted] for [redacted]. It has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. Please see attached.
The complainant’s order 82001264 dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account. 
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted]
The complainant’s order [redacted] dated 3/12/2016 will be refunded, $144.33.
The complainant’s order [redacted] dated 4/12/2016 will be refunded, $124.09.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
My complaint has been handled. #[redacted]. No further assistance is required.Thank you
Regards,
Debra Hanson

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for 5 days for a refund back to my bank card.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was unaware of how or why this other account was created and had no knowledge of this prior to their email. As long as there are no further packages or charges on my account I consider this issue resolved. It's a shame this had to come to a report to your organization. I hope plexus will consider improving their communication with members in the future. 
Regards,
[redacted]