Plexus Worldwide

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted] request to be refunded as a customer.  On 3/4/14, Ms. [redacted] signed up to become an Independent Distributor ([redacted]) for our company.  When...

completing the process of becoming an [redacted], she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Item 3 for the [redacted] Return Policy.
In regard to the product sold to Ms. [redacted] friend, she is entitled to replenishment product under the Direct Customer Transaction Return Policy.  If she wishes to take advantage of this policy, please see attached Policies and Procedures, Section 6, Article L, Item 4.
If Ms. [redacted] wishes to cancel her Distributorship, please contact [redacted] Relations at ###-###-#### or email **@plexusworldwide.com to request a cancellation form.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,
$85.75.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment...

stopped.The complainant’s order [redacted] dated 9/11/2015 has been
refunded, $ 143.05. The complainant’s order [redacted] dated 10/11/2015 has been
refunded, $ 143.29. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return these
orders.We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to address this complaint as we value our customers and Ambassadors greatly.I wholeheartedly apologize for the difficulties this customer has experienced in receiving our 60 Day Money Back Guarantee.The customer was entitled to...

receive a refund on all orders placed 60 days prior to her letter, as she stated, was dated May 21,  2014. The only order to fall within those 60 days would have been the April 11, 2014 order. Due to the setbacks on this account, however,the Plexus Worldwide Refunds Department has refunded four orders for a refund total of $384.06. Please allow 5-7 business days for your bank to reflect these credits. We appreciate your business and sincerely hope this resolution is to your satisfaction.If you should need anything further please do not hesitate to let us know. Thank youPlexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] The complainant’s order [redacted] Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Thank you for the opportunity to respond to this complaint. Upon review of the complainants account, I can see that they were refunded the amount of $227.89, the total charge less shipping, of their initial order. To satisfy the complaint, as the request for refund was made within our 60 day money...

back guarantee, I have submitted a refund in the amount of $235.99 for order [redacted]. This amount is $4.05 and more than what was charged, to cover the $4.05 that was not refunded in the initial order. This is done out of good faith and not in accordance with our 60 Money Back Guarantee. Upon receipt of the refund, the complainant would have received, in full, all monies they have spent with Plexus. This should resolve the complaint. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 2/5/2016 has been refunded, $161.11. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to the compliant. After reviewing the information provided by the complainant I have confirmed that a refund has been processed in the amount of $34.95 on 1/19/2017. (Please see attached image)Please be aware that depending on the...

banking institution refunds can take up to 3-5 business days to reflect back to the original payment method. We would like to sincerely apologize for any frustrations that have occurred during the complainants interactions with Plexus Worldwide. We recognized that a routine email was sent to the complainant this morning from our retention department. We understand that compliant has no intentions of remaining a Plexus Ambassador and have terminated their account (see attached image) and notified our mention team of this. No additional actions are required by the complainant. Please let me know if you require any additional assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/29/2016 will be refunded, $81.04.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $81.04.
Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I sent this email to them Yes I indeed was mislead as when speaking with the gal that signed me up she knew I was going to try the products to see if they worked for me. They didn't and Lacey encouraged me to try it longer as some people it takes longer. She was aware that I only wanted to try them for the 60 days to see if it worked and it did not. She was not trained to know that I was not eligible for this trial so as far as I understood that was what I was doing was a trial. I signed up to get in on the 15.00 savings that I didn't get and had to complain to get that back. Never would I have signed up for ambassador status if I knew that I wouldn't be able to take advantage of this 60 day refund policy. EVERYTHING I SAW ON FACEBOOK DIDNT ADVERTISE THAT ONE COULDNT RETURN PRODUCTS FOR THE REFUND IF ONE WAS AN AMBASSADOR. Please let me return my product and you can reimburse me every penny that this plexus has cost me. I will ignore the hospital bills and tests that I had to go through when the edge made my heart race. I can post my comments on Facebook if you wish so that others aren't mislead like I was. If you believe in your product you should stand by it and credit my account. Thank you for your prompt attention to this matter.Respectfully, [redacted]Maybe when signing up you should have a box to check that says if you sign up for ambassador you won't be able to return products check here to acknowledge this ......Sent from my iPhone

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Thank you for the opportunity to apologize and replace your welcome pack order. Order [redacted] has been created and overnight shipped to the complainant with the UPS tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

Plexus has an amazing line of products. I was a skeptic at first then finally decided to give it a try after yet another failed attempt by my doctor to solve my stomach issues. I've been using the products regularly now for about 6 months and it's been a drastic change. My stomach issues have stopped almost completely and I was finally able to give up sodas for good! I stopped having headaches nearly every day which was a bonus! I've read some of these reviews and to be honest they are unfair. One lady is mad that her card was charged fraudulently.....well mine got used fraudulently at Walmart but I didn't post about it on the Revdex.com site. That's thieves not Plexus. Then others complain about bloating and stomach issues....that's die off symptoms. Look it up. Candida yeast and removal of the build up in your intestines is a "messy" process. When it all starts breaking down it will cause some side effects for the very short term. People immediately think it's obviously bogus and quit then bad mouth the products. Do research people. Look up gut health. Look up candida yeast. Look up die off symptoms. It may be fun and games getting your body in that shape but it's not so fun getting it out. It's also not a magic pill. People are posting that they didn't see results. Well did you take it consistently? Did you drink water like you are told? Or did you keep doing exactly what you did to get in the shape you are in? People want a quick fix and get mad when it doesn't happen. This stuff does work. It has helped me and thousands of others. Just because you don't understand it or don't follow it doesn't make it bad. To be noted, I started as a wholesale customer and now I am an Ambassador

I signed up to be an ambassador, but now regret my decision. I would not feel good about recommending this company to anyone I know. I placed an order on 3/29/16. I received a package on 4/6/16 but it contained someone else's order and packing slip. The value of what was mistakenly shipped to me was significantly less than what I actually ordered and paid for. In addition to that, the amount of sales tax charged on my order was a lot higher than it should've been. After realizing that, I checked the tax on my previous order and it was also wrong. I have sent several emails (with no response), and tried to call several times (with no answer). I am very frustrated with the complete disregard for customer service.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/11/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/14/2015 has been refunded, $136.07. The complainant’s order [redacted] dated 1/14/2016 has been refunded, $140.48. The complainant’s order [redacted] dated 2/14/2016 has been refunded, $127.98. The complainant’s order [redacted] dated 3/14/2016 has been refunded, $127.98. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] has been refunded, $111.24.The complainant’s account has been closed. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/21/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/9/2016 will be refunded, $151.44. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern; Thank you for the opportunity to respond to this complaint. I have reviewed the complainantsaccount carefully. The complainant became an Ambassador (Distributor) with uson 03/11/2014. At the time of sign-up the complainant agreed to the...

Policiesand Procedures all of our Ambassador’s must follow. I have copied the sectionpertaining to the annual fee below. 1.  The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.We do not have a return policy on annual fees however, as a courtesy we will extend a refund by exception.We have cancelled the complainants account and refunded the annual fee of $34.95.If you should need anything further please let me know. Thank you.