Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
 We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed per the request. The...

complainant’s order [redacted] dated 10/29/2015 has been refunded, $116.35, which is the cost of the product. We do not refund the shipping charge of $4.05, per policy, as the product was shipped. Please allow 3-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 3/14/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full.
The complainant’s order [redacted] dated 4/2/2016 will be refunded, $110.26.
This order was refunded in two separate transactions of $106.21 and $4.05.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/6/2015 will be refunded, $109.09. The complainant’s order [redacted] dated 1/6/2016 will be refunded, $113.51. The complainant’s order [redacted] dated 2/6/2016 will be refunded, $113.51. The complainant’s order [redacted] dated 3/6/2016 will be refunded, $103.52. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/15/2015 has been refunded, $86.67. The complainant’s
order [redacted] dated 11/15/2015 has been refunded, $86.35.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return these
orders. We apologize for the delay in our response. Please let me know if you need anything further.

This is a horrible company they charge you and your product never ships, then tou get the wrong items when you have been a preferred customers for months . A lot of my friends are having the same issues . I cannot even get through to cancel on their customer service line. 10 emails later still no response . As well as waiting hours on hold to get through to customer service . I think this company is out of business or a scam and I had to dispute charges with my bank and get them to cancel any future charges since I cannot get response from plexus. Do not use this product unless you want to give away your money to a fraud company .

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Please see the attached tracking from USPS. The complainant’s order...

[redacted] dated 3/3/2016 has been shipped with the tracking number [redacted]. The complainant’s order [redacted] dated 3/7/2016 will be shipped with the tracking number [redacted]. The complainant’s emails will also be responded to. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed.Any future activity has...

been cancelled. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,
Thank you for the opportunity to respond to this complaint. 
After careful review of the account in question it was discovered that an order was placed by the customer on 11/06/2013 using their online login and purchasing a quantity of four (4)...

Plexus Slim 30-day packages from our website. As a preferred customer (agreeing to an automatic monthly shipment to receive a discounted rate) when an order is placed it is duplicated into all future automatic shipments until updated. This information is given at the time of purchase.
While this is the case, as a customer, any order may be returned for a full product cost refund within 60 days of receipt. We have had no communication from the customer since December 2013 until 9/11/2014 with no return of product. While we did not receive the product back we do sympathize with the predicament the customer found herself in. We have refunded her the cost of the products in the amount of $319.80. We hope this is satisfactory in rectifying any inconveniences her situation may have caused.
If anything further is needed please let us know.
Best Regards,
 
Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. We would be happy to...

refund the consumer of her purchasesupon receipt and inspection of the returned merchandise, as clearly stated inour return policy.The complainant became an Ambassador (distributor) withPlexus Worldwide on 3/15/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.The complainant’s purchases were made on 7/25/2015 by twodifferent auto shipments that were created by the distributor/complainant.(Please see included images) The complainant notified Plexus customer serviceon 7/27/2015 of the intent and received permission to return two orders thatwere place on 7/25/2015.  The two orders have not yet been delivered back to PlexusWorldwide. Please review the tracking numbers [redacted] and [redacted].(Please see included images)  Thepackages both show refused by the complainant. The packages show back to USPSof Origin [redacted], AZ [redacted] but never delivered to Plexus in [redacted], AZ [redacted].Instead the packages were routed back to the complainant in [redacted]. The complainant is able to return the orders for a refundper our policy. Please contact United States Post Office if the complainant didnot receive and/or refuse the packages yesterday, 8/24/2015 as the trackingcurrently shows. If the complainant did receive the packages yesterday werecommend shipping them instead of refusing them back to Plexus Worldwide[redacted]
[redacted], AZ [redacted]Per Policy, when the packages are returned to PlexusWorldwide and verified to be in satisfactory condition the complainant’s refundrequests will be processed. After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested the return policy. The complainant’s previous order will also be refunded minus the original shipping charges per this policy. It is not necessary to return the orders at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/4/2016 has been refunded, $149.79. The complainant’s order 81562958 dated 2/5/2016 has been refunded, $145.44. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. We apologize for the human error that failed to close your account and cancel the auto shipment as promised in your last Revdex.com complaint response. Please see the attached screen shot of your terminated account. The...

complainant’s order [redacted] dated 1/16/201 has been refunded, $90.85. Please allow 5-7 business days for your bank to process this transaction and the funds to reflect back into your account. It is not necessary to return this order. Your email reply has a phone number should you need anything in the future. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/3/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/15/2015 has been refunded, $139.00. The complainant’s order [redacted] dated 1/15/2016 has been refunded, $139.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further. If you have any further issues or concerns you may reply directly to this email for further assistance.

I need to give a somewhat important review to all my friends and family on a product I just tried.

I'm not here to offend anyone, I just want to tell you what my body felt and my real opinion and review of the product.

So a few weeks ago I thought ok hey let me try this plexus thing, we ate pretty bad from the move and trying to save money and time so eating the non-organic, icky processed foods was what we did. A few friends on my Facebook swear by it so I thought I'd try it out.

First of all the website was crazy messed up. I had originally planned to get the tri pack I think is what called. it wouldn't let me, the only thing I could put in my cart was the bio cleanse. So I thought, ok I'll just get this and go for it and add more later if this does its job. I ordered. After the order went through I got an email with order conf number and that was it. I couldn't see my account, all the website did was let me see what else I could buy. So a few days pass and I kind of forgot about it, then the ambassador that I ordered from asked how it was going. I said I it wasn't lol because I didn't get the product. She said it was dropped in my mailbox on wed, I think it was Friday when she wrote me. I was confused how did/could she see and not me? I looked on the website and still couldn't see what she could see. So I said ok I'll call my post office. Never got a real answer from them... Go figure, so I called plexus. I was irritated because I couldn't see what she could see and I HATE calling customer service for anything! So I called to get my product situation figured out. Well, the CS rep informed me it was dropped off and that since I was an ambassador they would love to help me... Wait? What? I did NOT sign up to be an ambassador! I hate selling things and did not want to be a part of that. So, I said please don't send me another product, take me off the ambassador list or whatever it's called and please make it so I was not going to be charged for within the next 30 days, and refund my money. She was polite, helped me and sent my money back.

Well 3 days after all this, I got it in the mail. I called and they said to go ahead and try it and it was on them. I was pleased with the customer service and accepted the offer.

So let me tell you the most important thing for me now. This product was awful!!! I was in so much pain, not just my stomach, everywhere!! My stomach was bloated, I hurt everywhere, and it was not "cleaning" me out. I was more tired than after having Titus and keeping up with the other three kids the first few weeks. It was awful, I was exhausted (this was the worst part for me, being extremely fatigued) pained, and started getting numbness in my limbs. I got scared and didn't even think the correlation was with this miracle product I was told about. I wasn't warned, in fact I was told it would make me regular and help with energy! I didn't want it for weight loss at all, just to help clean out my "toxins" and give me more energy/keep me regular. So anyways, I took them religiously for 5 days, it was ok the first day then the second day I was a little uncomfortable then the 3rd day was when it hit me hard! It was the worst feeling in the world then I realized maybe it's the supplement?!?! I took it one more day felt worse and then the last day (day 5) I said enough is enough, I'm not taking it the next day. Sure enough, I felt a little better, well 3 days after stopping (today) was the first day I felt back to my old self again. It was scary I thought I was really bad deficient in a vitamin or was getting really sick. It was awful, awful, awful!!!!

So how did I get signed up to be an ambassador? How did I not know about it in an email, or website in this day and age, I should've been able to see all this. How on earth could something make you feel that bad? It was just all around a horrible experience the website, the product. I'm sure it helps some people, maybe it's placebo, maybe it actually helps. But for some like me, I'm super sensitive to things, it doesn't work, it didn't work, it's not a miracle product for everyone. Is there even a long term study for these products? Do we know if the organic materials they are using are what they are actually using in the products?

I'm going to stick with what I know will always work and continue to work. Exercising and eating healthy balanced meals.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s order [redacted] placed...

9/26/2015 refund will
be processed today minus the shipping charges per our policy. However please do
not return the unused products. Please allow 3-5 business days for these funds
to reflect back into the complainant’s bank account. The complainant’s account
has also been closed.Please let me know if you need anything further.If you are unsatisfied with a product purchased from Plexus,
you have up to 60 days from receipt of the product to contact Customer Service
for a return authorization. You will need to return any unused product along
with its original packaging to Plexus prior to a refund being issued for your
product purchase, less shipping & handling. If you have purchased directly
from a Plexus Ambassador, please contact that individual for a direct refund.
You will need to return any unused product along with its original packaging to
the Plexus Ambassador whom you purchased the product from. - See more at:
http://plexusworldwide.com/products/guarantee

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I contacted Plexis on March 17 and was told this would be done right away. I have attached my original e-mail to the company. I am cautious about their response as this has been going on for a month now. And, I had to contact the Revdex.com just to get a response from my e-mails to them. In my opinion, this matter should not have taken this long to correct. Also, I have not received any refund as of right now. Regards,[redacted]