Plexus Worldwide

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 2/16/2015 via our website. At thetime of sign-up the complainant agreed to the...

Policies and Procedures all ofour Ambassadors follow.It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need to have thisform filled out with a written signature returned to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account.  
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please approve documentation of [redacted] credit rating being affected by this situation so that we can provide this to our accounting department to be further researched. In the hopes of resolving this complaint order [redacted] dated 10/1/2015 will be refunded, $91.94. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. It is not necessary to return this orders at this time. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000908, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant was able to contact out customer service department by phone today. The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. In reviewing the complainant’s account, it...

appears they were able to speak with our customer service today, as the account has been closed. The monthly auto shipment has been canceled. And a refund for order #[redacted] has been submitted in the amount of$107.34, which is the total amount of product minus the shipping charge, per our return policy.  
Please let me know if there is anything else I can do to assist. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.    I just checked my credit card recent transactions and I was credited with this correct amount.   So as of today I am satisfied with the result.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/8/2015 to request that future monthly auto shipments be canceled. Please see the attached. The complainant’s order [redacted] dated 12/12/2015 has been refunded, $153.51. The complainant’s order [redacted] dated 1/12/2016 has been refunded, $173.79. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
The complainant’s Ambassador Account [redacted] has been closed.
The complainant contacted our customer service department by email on 3/18/2016 to inform of their intent to return their order 82247064.
The complainant’s order [redacted] dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Plexus Worldwide Ambassadors are paid after the first 100 PV and an auto shipment must be current until the end of the month.
The complaint’s Ambassador Account created 219.95 PV in the month of March 2016. 219.95 – 100 = 119.95 x 15% = $17.99. However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalized. Therefore no commissions for the month of March were calculated.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s was in contact with our customer service...

department by phone on 3/2/2016.   The complainant’s order 7548579 dated 9/1/2015 has been refunded, $134.95. The complainant’s order [redacted] dated 9/25/2015 has been refunded, $79.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s ambassador account has been closed. The complainant’s...

membership fee order [redacted] dated 3/30/2016 will be refunded, $34.95. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I quit using Plexus products because they had caused heart palpitaions with most of the people who signed on with me. I hadnt ordered for months and then they charge me for renewal. So I contacted them within the 5 day grace period and they promised a refund. 4 months later, and no refund. They claim they voided the charge even before it hit my account when I didnt even contact them until I saw it hit my account. They apologized for the inconveniece of keeping my money, so that is something. My bank will be hearing of all this tomorrow with all my emails as proof.

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company. I have found that ourCustomer Service Representatives have responded to the complainant’s emailsassisting with canceling the auto shipment and instructing how...

to return thelast order. The complainants customer account has now also been closedand the last order placed on 9/20/2015 refunded $113.95. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed....

The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The complainant’s 10/10/2015 order [redacted] will be refunded
$110.11.  The complainant’s 11/9/2015
order [redacted] will be refunded $105.82. Please allow 5-7 business days for
these funds to reflect into the complainant’s bank account. Please keep the
upcoming holiday in mind and that banks will not be open again until
11/30/2015. It is not necessary to return the order. We apologize for the delay
in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s order [redacted] dated 11/29/2015 has been refunded,...

$159.81.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.It is not necessary to return these orders at this time.We apologize for the delay.Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/6/2015 to request that future monthly auto shipments be canceled and return order 80797442. The complainant’s order [redacted] dated 12/6/2015 has been refunded, $124.95. The complainant’s order [redacted] dated 1/6/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order 80131879 was delivered October 31,
2015. The requested refund will also be processed, $88.62. The complainant’s account has been...

closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/9/2016 has been refunded, $154.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please mark this order as REFUSED when delivered and return to your mailbox/post office.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 will be refunded, $151.74.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.