Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Please review the attached email correspondence sent to the...

complainant today 2/29/2016. The complainant’s ambassador account has been closed. The complainant’s order 81769679 dated 2/20/2016 has been refunded, $151.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays and the frustrations they...

have caused the complainant. The complainant’s account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $105.26. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $139.00. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s account has also been closed. If you should need anything further please let us...

know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s account is labeled as a preferred account
but the orders placed on the account have gone back and forth between retail
and preferred pricing since the accounts creation on 3/5/2015. I am not sure
how this was possible and I do not believe that the complainant
intended set up the auto-shipment that resulted in orders [redacted] and [redacted].
Both order have been refunded today. Please allow 3-5 business days before
these funds reflect into the complainant’s account. Please do not return either
of these orders. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 10/5/2015 has been
refunded, $108.00. The complainant’s order [redacted] dated 11/5/2015 has been
refunded, $93.55.  The complainant’s
order [redacted] dated 12/5/2015 has been refunded, $93.55.   Please allow 5-7 business days for these
funds to reflect back into the complainant’s bank account. It is not necessary
to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded,
$242.15.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $116.50.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Plexus refunded only two of the orders. I've contacted them about the third one in the amount of $139.00, but as seems to be their protocol, they have not responded to my emails. Do I need to file another complaint with the Revdex.com?Thank you,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] was shipped twice but only charged once to the complainant’s card ending in 9221.
The complainant’s order [redacted]ated 10/16/2015 has been refunded, $219.01.
The complainant’s order [redacted] dated 11/16/2015 has been refunded, $218.74
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $223.06.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account [redacted] has been closed.
The complainant’s order [redacted] dated 6/8/2015 has been refunded, $130.20 to the Visa ending in 47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

100% not happy with this company. I ordered the product and used it for a couple of weeks but it caused migraines for me. So I asked to cancel the recurring order and it was never cancelled even though it was within my first 15 days. I have called multiple times and the phone number is not in service. I have sent multiple emails and no one has responded. I may have to get a new credit card number because I can't be sure that they won't try to send me another order. Totally unsatisfied.

To Whom It May Concern,Thank you for allowing me to respond to this complaint. After reviewing the complainants account I had discovered that it had not been cancelled as of yet.I did however locate the cancellation form emailed to us and the account has now been inactivated. The...

order that was trying to process the Annual fee has been voided so no further attempts will be made.I apologize for the delay in processing and hope everything had been rectified to your satisfaction.If you should need anything further please do not hesitate to let me know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

complainant’s order[redacted] dated 11/13/2015 has been refunded in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the product on 3/30/2016.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/10/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/10/2015 has been refunded, $97.95.
The complainant’s order [redacted] dated 1/10/2016 has been refunded, $112.37.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please provide the tracking information and order number for the returned order (s).
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed. The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The account has been
closed. The complainant’s 11/16/2015 order [redacted] will be refunded
$79.95 for the product adjustment that they were trying to contact our customer
service department to make.  Please allow
5-7 business days for these funds to reflect into the complainant’s bank
account. It is not necessary to return the order. We apologize for the delay in
our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond. As previously mentioned Plexus Worldwide works to ensure all of our products and their associated claims can be scientifically substantiated, and are in accordance with all state and federal regulations. For more information regarding our products and the claims made by Plexus Worldwide please visit [redacted] The complainant will see that nowhere on the official company website does Plexus make any direct or indirect claims that our products can be used to diagnose, treat or cure any psychological disorders. Plexus Ambassadors are prohibited from making any claims that have not been scientifically substantiated. If an ambassador is found to have violated our policies regarding product claims their account will be suspended or terminated. The Plexus Worldwide has a full team dedicated to monitoring and enforcing company policies. Should the complainant have more details regarding a possible policy violation, such as a medical claim, they can submit this information to the Compliance department at [redacted] or [redacted] Once this information is received we would be happy to work directly with the complainant to ensure their concerns are resolved. Please let me know if you need anything further.

Do not sign up for reoccurring orders or expect customer support. They do not answer emails, answer or return phone calls, or answer Facebook messages. The password on my account was changed without my knowledge. I emailed over and over and called. I was placed on hold for over an hour once and left messages that were never returned on several other occasions. I was not able to get a password reset and have not been able to get in to cancel a recurring order/membership. I have been trying to contact someone with the company for 3 weeks. If you want plexus products, order via amazon or another retail dealer. DO NOT order or sign up on the Plexus website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Summer G[redacted]