Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has made a commitment to provide products and services of the finest quality. While we were able to determine that the complainants’ wife has...

not contacted Plexus regarding any health concerns, should the complainant or his wife have any concerns, or documentation which shows an association between our products and a specific health issue, they may report this to the Plexus Worldwide Quality Department. The Plexus quality department works diligently to document and investigate any suspected health claims. The Plexus qualitydepartment can be reached at [redacted].com or ###-###-####. Please let me know if you need anything further.

Bad customer service. Tried several times over the last 2 months to reach them by phone; recording says "high call volume, can't take your call, call back later, email us..." then hangs up on you. I emailed them over a month ago to cancel my monthly autoship order and they still tried to send it again. Good thing my credit card expired so they can't charge me anymore!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 12/01/15  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/19/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/3/2015 will be refunded, $71.95.
The complainant’s order [redacted] dated 1/3/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/3/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 3/3/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 4/3/2016 will be refunded, $64.01.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.
In reviewing the complainants account, it appears that the refund has been processed on 5/5/2016. I have attached screenshots of this transaction.
 
Please let us know if there are any further issues with this complaint.
 
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Patricia M[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 2/26/2016 was shipped 2/29/2016 with...

the USPS tracking number [redacted]. However this order was marked as “Undeliverable as Addressed” on 3/2/2016 by USPS and returned to the sender. This order was reshipped to the complainant with order [redacted]. Order [redacted] was assigned the tracking number USPS [redacted]. However this tracking does not show any shipping movements. This order will be reshipped with the same tracking number. The complainant’s order [redacted] dated 2/26/2016 will be refunded, $103.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant contacted our customer service department by email on...

3/7/2016 to request the ambassador return policy. Plexus Worldwide’s return policies can be viewed at [redacted]. Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s orders 81987812 and 81965835 are eligible for this policy.  Once these orders have been returned in resalable condition a refund for the purchase price of the products will be made. The complainant’s order 81965835 was a welcome pack. This order included their $34.95 signup fee and discounted products. Order 81965835 will be refunded $173.80 once returned in resalable condition. Order 81987812 will be refunded $77.42 once returned in resalable condition. Please return the products to; [redacted]
[redacted]
[redacted]
[redacted] Please include your complaint ID number in your package. Also please retain your package’s tracking number. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

compliant. After reviewing the information provided we have confirmed that the complainant was a Plexus Preferred Customer. As a preferred customer an individual is agreeing to a monthly auto shipment, at a discounted price. Preferred customer have a full 60 days from the date of purchase to request a full, prompt refund. In order to receive a refund a customer must contact the Plexus Customer Service department at [redacted] or [redacted]
After reviewing the information provided by the complainant, including their email and phone number, we can confirm that no contact was made directly to Plexus Worldwide. Per the complaint, it appears the complainant spoke only to their Plexus Ambassador about canceling, but never the company itself.
Plexus Worldwide expects all of its ambassadors to conduct themselves in an honest an ethical manner at all times. If it is determined the complainants’ ambassador intentionally broke company policies, by not informing them of the proper cancellation process, action will be taken, including but not limited to forfeiture of commissions, suspension or termination.
Plexus Worldwide will be closing the complainants account as requested and as a sign of good faith will be issuing a refund for the complainants November 1st and December 1st orders. Additionally the complainant will not be required to send any products back to receive these refunds.
A refund for the November 1st order in the amount of $92.09 and a refund for the December 1st order in the amount of $92.09 have been refunded on 12/8/2016.
Please allow 3 to 5 business days for these funds to reflect back into the complainant’s bank account.
If there is anything else I can assist you with please let me know.
Tell us why here...

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. The complainant’s order 80218417 dated 10/24/2015 has been refunded, $142.21. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to...

new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed. The complainant was in contact with our customer service
department on 11/25/2015. The complainant’s order 80061949 from 10/7/2015 was
refunded on 11/25/2015. The complainant’s order [redacted] from 11/7/2015 has
been refunded today.  Please allow 5-7
business days for refunds to reflect into the complainant’s bank account from
the day that they were processed. It is not necessary to return any further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/1/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant was emailed their order [redacted] tracking number...

[redacted] on 2/5/2016. This tracking number currently shows an expected delivery date of today 2/22/2016. The most recent movement being out for delivery at 7:30 a.m. 2/22/2016. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for the delay. The complainant, Renee...

Phillips created an Ambassador account and agreed to the Ambassador Policies and Procedures on 12/31/2015. Section 6 Letter L. Returns, Refunds, and Exchanges. Number 4. Reads; 4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted. Our return policies are also viewable at http://plexusworldwide.com/products/guarantee. The complainant will be shipped replacement product for the return product submitted and refunded to their direct customer. Order X has been created on their account to replace them one Plexus Slim and one Tri-Plex Combo. Please let me know if you need anything further.

To whom it may concern; Thank you again for the opportunity to respond. We apologize for any confusion. As previously mentioned these refunds were processed on 8/14/2017 and 8/15/2017. Once Plexus has processed a refund it can take 3-5 business days for these funds to reflect back to the original payment method. With regards to the initial refund request, it appears a misunderstanding on our end resulted in a delay. Per the complainants’ original email to customer service, the compliant requested a refund for only their $34.95 membership. The complainant received a response the following days from our customer service department offering a different balance of $82.93. Because of the differing refund amounts, the process was delayed while our refunds team investigated. We have reached out to the employees involved and taken the necessary actions to ensure repeated mistakes will not be made in the future. We are very sorry for this delay and look forward to this issue being resolved once the funds have been received. Please let me know if any additional assistance is required.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted] dated 9/14/2015 has been refunded in full, $109.72. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/5/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/17/2016 has been refunded, $82.09. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order when delivered. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant contacted our customer service...

department by email on 12/11/2015 to request that future monthly auto shipments be canceled.The complainant’s account has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After review of the complainants account we have confirmed that a refund of $123.24 was issued on 6/14/2017. We received confirmation on 6/19/2017 from the complainant that her product refund was received and she...

was satisfied by this action. (Please see attached) In addition to the product refund we have submitted a refund for the complainants $34.95 membership fee.  Please allow 3-5 business days for these funds to reflect to the original payment method. The complainants account will be terminated and all future orders have been cancelled. Please let me know if you require any additional assistance.