Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant's order #[redacted] dated 5/30/2016 has been reshipped with...

the FedEx Overnight tracking number [redacted] to ensure its prompt delivery. Due to this inconvenience and as a sign of good faith Plexus Worldwide has issued a full refund for order #[redacted] in the amount of 195.91. Please allow 5-7 business days for these funds to reflect on the complaint's payment method. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to the compliant. After a review of the complainant account we were able to confirm that the complainant joined Plexus Worldwide as an Independent Ambassador on 10/28/2016. During the sign up process the complainant...

agreed to the Plexus Worldwide terms, conditions, policies and procedures, or what is collectively referred to a contract. Per this contract the complainant must complete a cancellation form or submit in writing their desire to terminate their ambassadorship. If a cancellation request is submitted within 60 days of joining Plexus Worldwide a full refund will be issued. Reviewing our records indicate that no cancellations forms were submitted until 11/10/2016, three days after this complaint was submitted.   As the complainant was able to complete a cancellation form within 60 days of joining Plexus Worldwide we will be refunding the annual membership fee of $34.95, as well as the shipping fees of $8.76. Please allow 3-5 business days for the funds to reflect back to the complainants’ accounts. If you have any additional questions please let me know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complainant’s account has been closed....

If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 10/15/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/10/2015 has been refunded, $79.95. The complainant’s order [redacted] dated 12/10/2015 has been refunded, $79.95. The complainant’s order [redacted] dated 1/10/2016 has been refunded, $84.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. After a review of the complainant's ambassador account I was able to determine that a refund was processed on 7/18/2016 for $34.95. Please allow 5-7 business days for these refunds to reflect back into the...

complaint's bank account. Additionally the complainant's ambassador account has been closed. Please let me know if you need anything further.

Incredible company with phenomenal products! Since using Plexus I have never felt better. The Ambassadors and customer service are helpful and supportive, their website is user-friendly. There are no hidden costs or charges, and they have a 60 day money back guarantee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
K[redacted] H[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Account has been closed and the auto-
shipment...

canceled. The complainant’s order [redacted] dated 10/3/2015 has been
refunded, $143.49. The complainant’s order [redacted] dated 11/3/2015 has been
refunded, $143.05. The complainant’s order [redacted] dated 12/3/2015 has been
refunded, $143.05. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. Please let me know if you need anything further.

Good Morning and thank you for reviewing my case,    Yes, I have asked for a refund for the products I didn't recieve in a timely manner; however I called the customer sevice number on the 6th day and basically they didn't know where my order was, if it was shipped out, or never even was shipped.  They told me that nothing can be done regarding my missing order until after the 7th buisness day.  To me this is unexceptable and lack of Customer Service.    My email from Plexus after my order was processed said I should recieve my order in  three buisness days, I did not.  I waited for my order to come in and on the 6th day Nothing again and called Customer Service.   I feel that I should have been compesated in some way from Customer Service for this confustion on where my order went or that was never shipped.    My order did not have a tracking number next to my order like my past perferrd customer orders I have done and I believe that my order was never processed.     I was tryed products with [redacted] in the past and I truely believe they have a better Customer Service regarding issues like these than Plexus.     Thank You Kindly for reviewing this,   [redacted]

Thank you for the opportunity to respond to this complaint.      I have carefully reviewed the complainant’s account with our company. Currently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for Ambassadors. The...

Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/2015 to process on the 25th of every month, as selected by the complainant.      According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/2015 as previously agreed. As requested, we have cancelled any future automatic shipments.     Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process.        We do provide several options to assist our Ambassadors in account management. In addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online.  Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures.    I hope this information has assisted the complainant in reaching a satisfactory resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am really surprised that the company didn't offer to refund all of my money and also send me my order based on what I have been through.  I find it very interesting that this was caused by a computer upgrade because nothing was put out about that and why would that effect receiving phone calls to customer service.  Oh well I am interested in getting my order so I will accept what they have done.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
K[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant’s order [redacted] dated 10/7/2015 has been
refunded, $281.83. The complainant’s order 80401958 dated 11/7/2015 has been
refunded, $277.78. The complainant’s order [redacted] dated 12/7/2015 has been
refunded, $277.78. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any further
orders at this time.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/9/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/15/2015 has been refunded,
$84.19.The complainant’s order [redacted] dated 12/15/2015 has been
refunded, $88.24.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. If the complainant would also like order [redacted] dated
10/15/2015 refunded please provide proof of attempt to contact by phone or
email prior to the order date. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s was promised by email [redacted] that their order 80054841 would be refunded. The date of this email was
10/22/2015. We apologize for the delay. I have sent order 80054841 to be
refunded, $124 today. Please allow 3-5 business days before these funds reflect
into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order 7715440 dated 9/17/2015 was refunded
$85.83 on 11/30/2015. The complainant’s order 80501771 dated 11/16/2015 was
refunded $133.69 on 11/30/2015. The complainant’s order [redacted] dated 10/16/2015
has been refunded today, 12/8/2015, $133.97.  Please allow 5-7 business days for these funds
to reflect back into the complainant’s bank account from the date that they
were processed. It is not necessary to return any further orders at this time. Please review tracking number [redacted] for
order [redacted]. It is showing delivered 12/7/2015. The complainant has only
these three orders on their account [redacted] There is not a fourth order to
refund. If the complainant could please review their banking records and
confirm that they were not charged for a forth order.  We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 2/28/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. We apologize for the delays. Please let me know if you need anything further.

I consider myself pretty objective, I really like the products. The Slim has helped me curve my appetite and sugar cravings. Essentially, making good eating decisions is much easier. I am a triathlete and active dad keeping up with 3 daughters, the sustained energy which I attribute to a level blood sugar level helps. Plexus did go through a computer conversion that was a mess, but seem to be past it now and my orders are flowing well again after some delays along the way. I plan to continue to order the products.

Hi. I was not aware I needed to follow up. This company told me on that Thursday,,a supervisor, Chris, I would get my money back by the end of that business day. It never happened and I waited on the phone, told many people the same story over and over and was finally told IT WOULD HAPPEN IN THREE TO FIVE business days on Thursday , a week ago. It happened on the third day, of course. They were fraudulent in their claims and in the execution. Why would a supervisor tell me my money would be reversed that day, and it was not. I was not returning product . It was a money reversal of ambassadorship fee.im still angry bit what is done ia done. I will never recommend Plexus again.Thank you. Please let me know how I can keep this complaint active, as I know other people have had similar issues.[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 4/6/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery.   The complainant’s order will also be refunded 15% in the amount of $15.93 per their request to also be discounted. This is in addition to the 15% discount already applied to the order at purchase. We apologize for the delays. Please let me know if you need anything further.