Plexus Worldwide

F.Y.I., the refund referenced below (7 days) was never received as of April 26, 2016.  Please re-open this inquiry regarding Plexus.Thank youM[redacted] L** P[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/29/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 82570317 dated 4/13/2016 will be refunded, $147.57.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[redacted]To whom it may concern;
Thank you for the opportunity to respond...

to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/24/2015 to request that future monthly auto shipments be canceled as of 12/1/2015.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I initiated the cancelation request in the beginning of May and it took until August to get a refund. You need to empower your employees to refund more quickly. Please also stop saying that Federal Law prohibits you to refund in a manner different from initial payment..... there is no Federal Law for that but if there is please let me know where in the USCA it is, I'd be interested to learn a new Federal Code!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,Rendi C[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/1/2015 to request assistance logging in to their online account. Any orders that processed after this date will be refunded in full. If the complainant wishes to be refunded for any further orders please provide substantiation of attempt to contact our customer service earlier than 12/1/2015 as this was the earliest email sent from [redacted] The complainant’s order [redacted] dated 12/22/2015 has been refunded, $103.84. The complainant’s order [redacted] dated 1/22/2016 has been refunded, $103.84. The complainant’s order [redacted] dated 2/22/2016 has been refunded, $103.84. The complainant’s order [redacted] dated 3/22/2016 has been refunded, $88.25. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has made a commitment to provide products and services of the finest quality. While we were able to determine that the complainants’ wife has not contacted Plexus...

regarding any health concerns, should the complainant or his wife have any concerns, or documentation which shows an association between our products and a specific health issue, they may report this to the Plexus Worldwide Quality Department. The Plexus quality department works diligently to document and investigate any suspected health claims. The Plexus qualitydepartment can be reached at [redacted]@[redacted].com or ###-###-####. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment was canceled 3/25/2016. The complainant contacted our customer service department by email on 3/12/2016 to request that future monthly auto shipments be canceled. Order [redacted] will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. However it is not necessary to return the order/original packaging at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/12/2016 has been refunded, $34.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.  The complainant did submit the cancelation form to Plexus Worldwide on 7/20/2015.The complainant’s account has been closed and the annual fee charged on...

8/17/2015 refunded today, 9/1/2015. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 2/10/2016 has been shipping with the tracking number 9400110899624051034206. We apologize for the delay.
The requested extra month of products has been overnight UPS with order number [redacted] and tracking number [redacted]
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
The complainant’s order’s tracking number does not show any movement. ([redacted])I have created a new order [redacted] with no further charges
to...

get the product to the complainant. The requested refund of $153.72 has been processed today. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The requested refunds of $129 and $124.95 have been
processed today. The account has been closed. If you should need anything further...

please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Absolutely will not accept this response - it's a bunch of crap.  This account was CANCELLED last year.  Then they go and charge it again this year saying they "sent" me the form last year but I never sent it back which was not correct. I had sent it back AND they reversed the charge last year. Then on 11/3 I am charged again! I contacted them and as I couldn't prove that I indeed faxed the form AND they credited me over a year ago, I completed and sent in the cancel form again - now this is the 2nd time a year later. On 11/18 they finally decide to contact me? THEN tell me I need to give THEM more information?  Maybe THEY need to get their act together. I was kind the first time around but this company has not refunded my money and I'm done with them. They are NOT a reputable company and I want others to be aware of it. I will not community nor provide anymore personal information to this company.  My bank is taking care of the issue.
Regards,[redacted]

Thank you for the opportunity to respond to this complaint.  Upon review of Mr. [redacted]'s account, it is determined that he has been refunded for all orders.  Below are transaction details for him to verify with his banking institution.
Order[redacted] (dated 1/22/2012) - refunded $94.10 on 5/11/2012, refund transaction #[redacted]
Order [redacted] (dated 2/21/2012) - refunded $88.80 on 5/11/2014, refund transaction #[redacted]
Order [redacted] (dated 3/21/2012) - refunded $88.80 on 3/27/2014, refund transaction #[redacted]
Order [redacted] (dated 4/21/2014) - refunded $88.80 on 4/22/2014, refund transaction #[redacted]
Please let us know if we can be of further assistance.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complaint’s...

account and any future orders have been
canceled. If you should need anything further please let us know.

I am extremely disappointed in this company. I ordered product over 2.5 weeks ago and still haven't received it. They "guarantee" 3 day priority shipping (which you pay for).

I tried to call them but the phone number provided continually goes straight into voicemail with no indication of what company you are calling. What company doesn't address themselves when you call??

I also emailed them for answers and all that got me was an unanswered helpdesk ticket. Their customer service is horrible. When I tried to cancel my order, I got more of the same - - no answer from the company.

This review is no reflection on the ambassador that I ordered thru, they at least tried to help me.

I reviewed the response our Customer Service department sent the Revdex.com about Ms. [redacted] and that we were not going to issue a refund. While I understand we have no record of Ms. [redacted] contacting us when she received the product she was not happy with, we know that emails do not always reach their destination.
 
I’ve reached out to Ms. [redacted] via email and asked if there was something we could do to resolve this issue. I offered to either replace the product or talk about another other resolution she would like to see.
 
I plan on talking with our Customer Service department and explain that while our distributors do have a different return policy than our customers, we should make every effort to make them happy. They are out in the field promoting our products and must give them the same quality of products as we do our customers.
 
As soon as I hear from Ms. [redacted], I’ll include you in the email so we can close this case on a positive note.
 
Should you have any questions and/or concerns please feel free to contact me directly at [redacted].
 
Thank you,
[redacted]
Director of Corporate Compliance
Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed....

The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The complainant’s 10/18/2015 order 80158730 will be refunded
$39.00.  The complainant’s 11/18/2015
order [redacted] will be refunded $34.95. Please allow 5-7 business days for
these funds to reflect into the complainant’s bank account. Please keep the
upcoming holiday in mind and that banks will not be open again until
11/30/2015. It is not necessary to return the order. We apologize for the delay
in our response. Please let me know if you need anything further.

Revdex.com:I was not able to open 2 of the attached documents.  I want to see that the account is actually closed.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shirley B[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has updated their computer systems which has caused customer service delays. We apologize for these delays. The complainant’s preferred customer [redacted] account has been...

closed. Please see the attached detail of the complainant’s refund for their order [redacted] dated 1/28/2016. Order [redacted] was refunded $131.82 back to the original payment method a Visa card ending in [redacted] on 2/10/2016. The remaining $4.05 was refunded back to the original payment method a Visa card ending in [redacted] today, 5/4/2016. Please allow 5-7 business days for your bank to process these transactions and the funds to reflect back into your account from the dates that the refunds were processed. Please let me know if you need anything further.