Plexus Worldwide

To whom it may concern;I apologize for any confusion. Please do not return the
unwanted product. We understand this is our normal policy but appreciate your
patience during our computer systems change over. Your $29.95 refund for this unwanted product was processed
yesterday. Please allow 3-5 business days for your bank to process this
transaction and the funds to reflect back into your account.I also emailed you instructions on how to alter and manage
your auto-shipment online yourself.You may also reply directly to your email tickets that I replied
to yesterday to reach me directly with any further questions.  [redacted] – “Plexus:
User Name and Password”[redacted] – “Unable to Access Account”[redacted] – “Backoffice Password”If you should need anything further please let me know.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please see the attached. The refunds have already been processed back to the original payment method, the [redacted] ending in [redacted]. Unfortunately we are required to refund back to the original payment methods. May I suggest the complainant contact their banking institution to discuss further options as they now hold the funds. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and...

the
auto-shipment stopped.The complainant’s order [redacted] dated 10/20/2015 has been
refunded, $ 103.95. The complainant’s order dated 11/20/2015 [redacted] has been
refunded, $ 103.95. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return these
orders.We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/12/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/7/2015 has been refunded,
$105.34.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/20/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/8/2015 has been refunded,
$105.84.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/12/2015 to request that future monthly auto shipments be canceled. Unfortunately this email is dated after the complainant’s auto shipment date of 11/7/2015.  However this email does service as notice to return order [redacted] for refund. Return instructions will be emailed to the complainant.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account carefully.I was able to locate the emailed response with the cancellation form attached. These forms are processed in theorder in which they are received and the complainants...

email had not come up yet. Unfortunately, every email sent using the same ticket ID moved the email to the back of the line.I was able to fast track that form and the account has been cancelled and the annual fee has been refunded. I hope this meetsthe satisfaction of the complainant.Thank you.

Thank you for the opportunity to respond to this complaint. After reviewing both the complainant and her husband’s accounts I found that neither of them were qualified to receive commissions for the month of September 2014. Below is the section in the Plexus Compensation Plan...

detailing what is needed for an Ambassador to be Qualified.Qualifying to Earn Income In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.Unfortunately, the complainant and her husband cancelled their Backup Orders (AutoQualifications) before the end of the commission cycle and thus were not Qualified for September 2014 commissions. Therefor I am unable to grant the complainants request due to there being no commission payments due.  Apart from this, both the complainant and her husband were suspended for violating  Plexus Policies and Procedures. This action would also have suspended all bonuses and commissions, were there any due.If you have any further questions or need any further assistance please let me know.Thank you.

I have not yet received my refund and they have now sent another order.  I have emailed them again today asking about the refund and now this new delivery of product.  I am not sure where to take it from here.thank you[redacted]

To whom it may
concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order [redacted] has been refunded today in
the amount of $139.The complainant’s account has been closed. If you...

should need anything further please let us know.

To Whom it may concern; Thank you for the opportunity to reply to this response. Attached is a copy of the complainants' account inquiry which was available in their backoffice. Highlighted in yellow the complainant will see that they received $17.14 in commissions for the monthly of July, (paid out on August 15th.) If the complainant has not received these funds it is mostly likely due to the fact that they did not registered with the Plexus pay portal. Found here: [redacted]We encourage the complainant to reach out to their Plexus sponsor and contact the commissions department at [redacted] should they have any questions regarding their monthly earnings. We look forward to receiving confirmation from the complainants regarding the return of their August order and issuing a full refund.  Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed....

The
complainant’s payment information and auto-shipment have been removed from the
account. The complainant’s order [redacted] dated 10/18/2015 has been
refunded today $175.63. The complainant’s order 80521458 dated 11/18/2015 has
been refunded today $155.30. Please allow 5-7 business days for these refunds
to reflect back in to the complaints bank account. Please do not return either of these orders due to the delay
in the reply’s to your emails. We apologize for the inconvenience. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Please see the attached tracking from USPS.
The complainant’s order [redacted] dated 3/3/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/7/2016 will be shipped with the tracking number [redacted].
The complainant’s emails will also be responded to.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Rachel M[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s account has been closed. The monthly auto shipment and order 81547334 have been canceled. The complainant contacted our customer service department by email on 10/6/2015 to request that future monthly auto shipments be canceled. All orders after that date will be refunded in full. However we will make an exception and also refund an order dated 10/4/2015 minus the original shipping charge of $4.05. The complainant’s order [redacted] dated 10/4/2015 has been refunded, $43.30. The complainant’s order [redacted] dated 11/4/2015 has been refunded, $42.99. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/8/2015 to request that future monthly auto shipments be canceled and explain the duplicate order mistake.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $197.46.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $218.95.
The complainant’s order [redacted] dated 11/25/2015 has been refunded, $214.90.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $6.10.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
S[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide works diligently to pack and ship all orders as quickly as possible. Almost immediately after an order is placed on
href="http://www.plexusworldwide.com">www.plexusworldwide.com it is processed by our shipping department and a label is created. Once an order has been processed and a label is created we are unfortunately unable to stop that individual order from shipping. Reviewing the complainant’s order #[redacted] we were able to determine that it was processed and shipped on the same day the order was placed. Although we were unable to stop the complainants order as a sign of good faith a refund was issued immediately. A refund for $84.95 was issued on 9/30/2016. Further review confirmed that the compliant received the refunded product on 10/3/2016. Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $5.43 we would ask that the product is returned in unopened, resalable condition. To save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused package. Once the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refund. Additionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is received. If the complainant can confirm were this information was located we would be happy to reevaluate this request. Please let me know if you need anything further.