Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed. The complainant’s...

order [redacted] has been reshipped with
tracking number [redacted]. The complainant’s order 80546677 has been
reshipped with tracking number [redacted]. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The ambassador return policy is detailed in the ambassador policies and...

procedures that the complainant agreed to on 3/9/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. This order was refunded $133.95 on 3/18/2016. This amount was minus the original shipping charges, $4.05. If the complainant could review their bank records of the card ending in [redacted] to verify this. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

I do not accept this resolution.  This Company is not honest and it is trying to push this off onto their representative.  This resolution is exactly as the representative gave me in November, they would refund me than October and November and cancel my monthly order now they sent out December. They need to credit my account (3) months.  Further I will stand behind your representative as  I can and will back her for notifying your company as she stated  with the very same offer in November and it did not happen as I received another in December.  I would like this account canceled and a (3) month refund.  You need to stand up for your own faults.

Thank you for the opportunity to respond to this complaint. We have reviewed the information provided by the complainant and found a email correspondence between our customer service department and the complainant from 10/16/2017. During this correspondence, the complainant expressed their desire to...

cancel their Plexus ambassadorship. The Plexus customer service department responded the same day with a link to the online ambassador cancellation form and instructions for its completion. Additionally, the customer service agent notified the complainant that only after this form was completed could they cancel their Ambassador account. Unfortunately, our records do not show that any cancellation form was submitted and no additional response by the complainant was received. If the complainant has completed the cancellation form as previously instructed we would encourage them to provide us with a copy of their confirmation email so that we may investigate this matter further. As a sign of good faith, we have terminated the complainants. At this time, the complainant will no longer have access to their ambassadorship and is are no longer authorized to conduct the Plexus business. We have also removed the complainant from all future company emails or correspondences. Please let me know if any further assistance is required.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 1/29/2016 will be refunded, $81.04. The complainant’s order [redacted] dated 12/27/2015 will be refunded, $81.04. Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/25/2015 has been returned to sender with the tracking number [redacted]. This order [redacted] has been refunded, $109.23.
The complainant’s order [redacted] dated 2/25/2016 processed after the complainant submitted their cancellation form, 12/30/2015. This order [redacted] has been refunded $113.28.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted] at this time.
We apologize for the delay.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/22/2015 has been refunded, $116.50. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.The complainant’s ambassador account has been closed. The complainant’s annual...

membership fee order [redacted] dated 3/13/2016 has been refunded, $134.95.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 10/10/2015 was refunded,
$68.95 on 11/18/2015. The complainant’s order [redacted] dated 11/6/2015 was
refunded $103.95 on 11/17/2015. Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account from the date that they were processed. We apologize for the delay. Please let me know if you need anything further.

This company has stolen my credit card number as I have received fraudulent charges two months in a row which I am currently disputing. I have never ordered any products from this phony healthcare supply company. A quick search on Google reveals that this company is fraudently charging numerous consumers. Read the Google reviews and it's obvious that this is a scam. This company needs to be investigated by the police and FBI. Shut it down and arrest these criminals.

Love, love, love Plexus and the results I am getting! Feeling better, better sleep, more energy, balanced blood sugar and so much more!

Thank you for providing a screenshot confirming the transaction did in fact post on the complainants bank records. I have taken this screenshot and sent to our payment processor who located the additional charge. It appears we attempted her card on September 6th, which was the charge that was voided. Because this charge was voided, when the complainant called in to request a refund, a RMA would be built but it would fail when processed due to the void. There was an additional transaction, albeit under the same order record that was not located initially. I have confirmed with our refunds team that a refund has been processed and the complainant will receive the $34.95 back to their account within 24-72 business hours. We apologize for this inconvenience and the issue has been reported to our IT team for review. I have included a screenshot of the charge, as well as the refund processed for your confirmation.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant and I have already been in contact due to a
delay...

in this complaint’s submission that I have asked our RevDex.com Dispute Resolution Consultant [redacted] to look into. The complainant has been previously been instructed how to
return the order. The refund process has also been started today for the $155.09.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order 80218417 dated 10/24/2015 has been refunded, $142.21.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The complainant’s order [redacted] dated 2/28/2016 was refunded, $194.96 on 3/31/2016. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account from the date that it was processed. The complainant’s order [redacted] dated 3/28/2016 will be refunded, $172.04. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The requested refunds of $129 and $124.95 have been
processed today. The account has been closed. If you should need anything further please let us know.

I spent the evening pulling my credit card records.  US Bank credit card records show different transactions than what Plexus sent in response (see attached screenshots for details).  I show a charge on 01/03/17 for $34.95, then a credit on 01/19/17 $34.95 then another charge for $34.95 on 02/06/17.  Someone from Plexus called my wife today and said they found no record of her cancelling her annual membership in 2016 which is completely false.  The membership was cancelled in 2016 and we have had a horrible time dealing with customer service.  The representative said the error might have been due to a switch over to another computer system and then he had the audacity to allege that my wife might have not done something correctly to cancel the membership.  I am beyond upset at this point that I have to waste my time continuing to deal with Plexus.  Our membership was cancelled last year and we have not ordered any of their products.  I don't understand why we continue to be billed and we havent't heard even the slightest apology for the ongoing problems.  I have reviewed the complaints against Plexus that have been posted on your website and it appears that many others are having the same issues.  At what point will Plexus be held accountable?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/22/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]