Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 11/25/2015 has been refunded,
$126.85.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order has been refunded in good faith, however,...

we are still offering to send the products in hopes the issue does not resume.The complainant’s order [redacted] dated 10/6/2015 has been refunded, $178.85.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time, and we hope that you do enjoy them.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled. All orders dated after 12/14/2015 will be refunded in full.
The complainant’s order [redacted] dated 1/13/2016 has been refunded, $84.00.
The complainant’s order [redacted] dated 2/13/2016 has been refunded, $76.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. I have looked into the Complainants account with us and found that the cancellation process was handledaccording to our Polices. The account has been inactivated.We do not currently have a refund guarantee on our annual fees however an...

exception was made. The refund of the annual fee however, is handled by our Refunds Department. I was able to locate the request submitted and it in the refund processing queue. Please allow 3-5 business days for the credit to be reflected on your financial statement.If you should need anything further please, let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/26/2015 to request that Order [redacted] and future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded, $71.95. The complainant’s order [redacted] dated 1/24/2016 has been refunded, $84.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. Please see the attached image of the complainant’s accounts orders. There are no further orders to refund. The December and September orders did not process due to payment failure. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We have provided documentation of our claim that the complainant’s $85.05 charge on 12/26/2016 was voided and cannot be refunded as we do not hold the funds to refund.
The complainant claims their “account page clearly shows paid for this order, not voided.” If the complainant could please provide this documentation.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted].
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new condition. The complainant’s order [redacted] will be refunded minus the original shipping cost of $4.05.
The complainant’s order 82197287 dated 3/16/2016 has been refunded, $210.78.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I strongly disagree that the auto-renewal was clearly stated. I would never have signed up for it.I have a fax confirmation that my cancellation was sent on November 19, two days before my auto renewal date. And I was never told that I had to send it in a certain amount of time before my auto renewal date, until my phone call on November 19. That's what the renewal deadline should be for. It is unacceptable to require something be sent in before the deadline given (that is essentially the definition of a deadline), especially when your customer service department doesn't respond to a request for assistance in completing the action.So, this morning, I re-faxed the cancellation form, along with the confirmation that it did in fact send last week, before my deadline. I expect my membership to be cancelled and my money refunded as soon as possible.I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, when I am given proof that it has been completed, I will consider this complaint resolved.[redacted]

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We recently up dated our computer systems which has caused some unforeseen issues and confusion among our customers and ambassadors. This has unfortunately caused delays in our customer service and shipping times. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
Please see the attached image, “Emailed 4-25-2016” in which the complainant, Andrea M Roe requests that we keep the products and refund her money.
Please see the attached image, “[redacted] Refunded in Full.” The complainant’s order 82693616 has been refunded in full $109.55 in two separate transactions of $94.90 and $14.65.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the dates that they were processed.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
K[redacted] C[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s customer account has been closed. The complainant’s...

order [redacted] dated 2/2/2016 has been refunded, $235.05. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s
order [redacted] dated 9/22/2015 has been refunded, $131.57. The complainant’s
order 80196920 dated 10/22/2015 has been refunded, $135.62. The complainant’s
order [redacted] dated 11/22/2015 has been refunded, $131.57.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return any
further orders. We apologize for the delay in our response. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund and consider this complaint resolved.
Regards,[redacted]

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us. I was unable to locate a completed cancellation form from last year. Our policies have since changed and we use an online form however, I have...

gone ahead and cancelled her account without the form, taking this complaint as the written notice. Although I was able to have the Annual Fee from 06/20/2015, I am unable to refund the Annual Fee from 06/20/2014. With no communication found since June of 2014 and no evidence of a completed cancellation form being returned I am only able to refund the fee that falls within our policy for basic returns.  I hope this meets the satisfaction of the complainant. If you should need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 11/5/2015 has been refunded, $109.57.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to address this complaint. Upon review of the account I show that the account is inactive, the order placed on 10/30/2014 was refunded and there are no pending transactions. I apologize that the customer did not get the...

desired results from the product and apologize for any inconvenience this experience may have caused.If we can be of any further assistance please let us know.Plexus Worldwide, Inc.

Seriously? I had to do a Revdex.com complaint to get a response? You are seriously saying that a computer system change caused a FIVE MONTH delay in responding to me...each and every time? You were right on responding the same day when I did a Revdex.com complaint but still have yet to respond to one single email? I sent multiple emails, the first of which was on Nov 10, not Nov 20 as you stated, ticket [redacted]...to try and get my password reset bc the system wasn't working properly...never got a response. I sent one on 11/24, ticket number: [redacted]; I sent one on 11/30, ticket number: [redacted]; and yet another on 1/24, ticket number: [redacted]. What about all of these times? From 11/10 to 1/24, nearly three months, your system was not working to respond to emails at the only cs email you provide? THAT IS COMPLETELY NOT THE TRUTH. And I hope anyone with any sense reading this will know that. I have attached all of these as proof plus a screenshot of my over an hour hold for customer service...for which I still did not ever talk to a representative. (I make $27/hr - are you going to pay me back for that huge waste time - not to mention all of the other avenues I've had to take just to get a response from you finally?)It's not as easy as you lay out to log in to the account if the system sends a BLANK TEMPORARY PW when you hit the "RESET PASSWORD" option...which was my first email to begin with!!! I AM COMPLETELY DISSATISFIED WITH YOUR ANSWER. You attempt to somehow minimize your company's monumental ball dropping, blame shift, and take absolutely no responsibility for your complete disregard for my multiple attempts to contact your customer service. You owe me the money you have offered, that is not a resolution - it's mine to begin with. You offered no other retribution to make this situation right with me or even an honest, sincere apology...bc again, you didn't actually accept any responsibility.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 9/22/2015 has been refunded, $131.57. The complainant’s
order 80196920 dated 10/22/2015 has been refunded, $135.62. The complainant’s
order [redacted] dated 11/22/2015 has been refunded, $131.57.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return any
further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/5/2016 will be refunded, $84.87.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Preferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant contacted our customer service department by email on 1/27/2015 to request that order 81428736 and future monthly auto shipments be canceled.
We apologize for the delay.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Order [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/2016. Please mark the package as REFUSED and return to your mail box.
Please let me know if you need anything further.