Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We are sorry the complainant was not able to access this online feature. However, the complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled.
Both orders processed after this date have been refunded in full.
The complainant’s order [redacted] dated 12/12/2015 has been refunded $124.95.
The complainant’s order [redacted]ated 1/12/2016 has been refunded $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/18/2016 has been refunded, $12.74....

Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. We are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus products. Please contact your banking institution as soon as possible to close your account to protect against any further fraudulent actions.
The complainant’s customer account created 12/4/2015 and upgraded to ambassador account 2/11/2016 has been closed.
The complainant’s order [redacted] dated 2/11/2016 has been refunded in full $149.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 11/21/2015. Any order processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/15/2015 will be refunded, $84.00. The complainant’s order [redacted] dated 1/15/2016 will be refunded, $84.00. The complainant’s order [redacted] dated 2/15/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 3/15/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 4/15/2016 will be refunded, $64.01. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s
order [redacted] dated 10/05/2015 has been refunded, $73.95. Please allow 5-7
business days for funds to reflect into the complainant’s bank account. It is
not necessary to return this order again. This order has been refunded in full.
Please see the included sales invoice.  We apologize for the
delay in our response. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Ms. [redacted]'s orders were refunded on 3/5/14 - three orders totaling $328.82 have been credited to the credit card they originally charged to.  Our apologies for any confusion or frustration during this process.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jessica W[redacted]

Not satisfied with the product did not work the way they advertise. Did not loose weight. I wanted refund company never call back. I just let it go.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The complainant contacted and spoke with our customer service agent Jennifer Provencher on 4/27/2016. Jennifer assisted the complainant in canceling the monthly auto shipment on their preferred customer account [redacted]. This account has now also been closed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/14/2015 has been refunded, $106.84. Also, order [redacted] dated 11/14/2015 has been refunded $106.84 as well, to total $213.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s account has been closed and the requested$84.00 refunded today. Please allow 3-5 business days for this refund toreflect into the...

complainant’s bank account. The complainant may keep or dispose if the delivered productto avoid any further wasted time. If you should need anything further please let us know.

To Whom It May Concern:Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us.I was able to locate the returned order. As stated previously it could take up to two billing cycles for your refund to be processed, a refund has...

been processed in the amount of $156.52 as of 7/9/2015, please allow up to 7 business days for the credit to be reflected on the card used to purchase. I do hope this resolution is to the satisfaction of the complainant.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 3/1/2015. The complainant signedup online and at the time of sign-up the...

complainant agreed to the Policies andProcedures all of our Ambassadors follow. It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. A refund was processed however, on the products that werereturned unopened. That refund in the amount of $161.66 was processed on4/3/2015 and should reflect in the complainants account within the next coupledays, depending on the complainant’s financial institution.I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need her to fill outthe form and sign a written signature and return to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s preferred customer account has been closed. The...

complainant contacted our customer service department by phone on 12/26/2015 to request that their order [redacted] dated 12/26/2015 be canceled. The complainant was advised of our normal policy that orders cannot be stopped the same day and that the order would need to be returned for a refund. Unfortunately this was not correct in the complainant’s case. The $85.05 charge for the complainant’s order [redacted] was sent to our refunds department and voided the same day before the charge ever settled to the complainant’s account on 12/26/2015. The charge would have been pending due to being pre-authorized and then dropped off when voided. We apologize for the misinformation the complainant was provided until 3/10/2016. As the complainant explained they again contacted our customer service department by phone on 3/10/2016. Please see the attached email that was sent to the complainant following this call. The attached screen shot shows the voided $85.05 charge on 12/26/2015. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Ambassador Account has been...

closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador account has been closed.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/19/2016 with tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 1/2/2016 has been refunded, $168.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this orders at this time.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled and also inquired about returning products. The complainant’s order [redacted] dated 10/27/2015 has been refunded, $138.55. The complainant’s order [redacted] dated 11/27/2015 has been refunded, $138.33. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $124.60. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/7/2015 to request,  “Cancel this please.” The complainant also emailed our customer service department on 10/27/2015 this email did not request to cancel only to confirm payment of their October order. Please see the attached emails.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $202.12.
The complainant’s order [redacted] dated 1/28/2016 has been refunded, $202.12.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant wishes to be refunded for any further orders please provide substantiation that the account was requested to be closed before 11/28/2015.
Please let me know if you need anything further.