Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 8/3/2015 has been
refunded, $125.59.The complainant’s order [redacted] dated 8/7/2015 has been refunded,
$92.81. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the unused portion of the
orders at this time. We apologize for the delay. Please let me know if you need anything further.

I had no debts with my previous banking institution. How long does it typically take for the refund to "reject"? Once that happens how long does it take to process the refund via check? Thank you Jillian   [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10957254, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jillian Braswell

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 9/28/2015 was refunded, $78.35 on 10/5/2015 to the MasterCard ending in 7571.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that it was processed. No other orders were completed on this account.
Please provide substantiation of the overdraft fees and that they were accumulated directly from Plexus Worldwide charges.  
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to submit a second response to
this complaint.After reviewing the complainant’s account I have sent Order [redacted]’s
refund request of $110.11 to our refunds department to be completed. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We was quilted and was not signed up for another company the month of September,  either one of us. We both have 100 pv the month of September.  Was not suspended till October.  Both of us, ambassadors for over 2 years and when try to contact company about this matter nothing was repled.  Never even asked why we changed. This issue is unresolved. Regards,[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. We are sorry the complainant was not able to access this online feature. However, the complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled. Both orders processed after this date have been refunded in full. The complainant’s order [redacted] dated 12/12/2015 has been refunded $124.95. The complainant’s order [redacted]ated 1/12/2016 has been refunded $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Preferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. The complainant contacted our customer service department by email on 1/27/2015 to request that order 81428736 and future monthly auto shipments be canceled. We apologize for the delay. The complainant’s order [redacted] dated 1/27/2016 will be refunded, $134.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Order [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/2016. Please mark the package as REFUSED and return to your mail box. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/30/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order 81365884 dated 1/25/2016 has been refunded, $84.00. The complainant’s order 81833305 dated 2/25/2016 has been refunded, $84.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. If the complainant would like to also be refunded for order 80970506 dated 12/25/2015 please provide substantiation of request to cancel 12/24/2015 or earlier. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account. The complainant’s
auto-shipment was not set to process on 11/7/2015 but on 11/6/2015. Please the
included screen shots of the complainant’s account. Our customer service...

department must be contacted one day before
the date of process to be able to stop or alter any auto-shipment order. In
this case the complainant would have had to have contacted or turned off their
auto order by 11/5/2015. This is because Auto-orders load into our systems at
12:00 am the day they are set to process.Plexus preferred customers have access to their accounts online
to manage their auto-shipments. The complainant registered their online account
and turned off monthly shipment on 11/6/2015. (Attached screenshot) However as previously
stated auto-shipments must be canceled or altered the day before they are set
to process. The complainant may refuse/return to sender the package that
is being delivered today (9400110899624040187784) for a refund of $107.84. Once
the package is returned the refund can be processed.  If you should need
anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 
I HAVE RECEIVED REFUND, THANK YOU
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I never received a $17.14 commission check and I only ordered 2xs not 5 - three of those orders were backorders and refused which includes the August order.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been canceled. The account...

remains active. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00 The complainant was also refunded $10 for owed Pay Portal funds.   Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I love the Plexus products!!! They actually work!!!

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today, $124.95.  The...

complainant’s account has also been closed. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant emailed our customer service on 3/18/2016 to inform and request assistance with their miss-shipped order [redacted] placed 3/13/2016.
A replacement order [redacted] has been created to replace the missing two Plexus Accelerator+ and UPS overnighted with the tracking number, [redacted].
We apologize for this mistake and the delay it has caused.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 9/25/2015 has been refunded, $126.97. The complainant’s
order [redacted] dated 10/25/2015 has been refunded, $122.20.  The complainant’s order [redacted] dated
11/25/2015 has been refunded, $117.91.   Please allow 5-7 business days for funds to
reflect into the complainant’s bank account. It is not necessary to return these
orders.  We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 10/12/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/12/2015 has been refunded,
$116.74.The complainant’s order [redacted] dated 11/12/2015 has been
refunded, $116.50.The complainant’s order [redacted] dated 12/12/2015 has been
refunded, $116.50.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed.
The complainant’s order [redacted] dated 2/28/2016 was refunded, $194.96 on 3/31/2016.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account from the date that it was processed.
The complainant’s order [redacted] dated 3/28/2016 will be refunded, $172.04.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return this order at this time. We apologize for the delay.
Please let me know if you need anything further.